Customer Ratings & Reviews

Make sure you buy Best buy's $60 2-year warranty on this. You're going to be able to use it. I'm on my third one now. You have to buy a new warranty every time you trade it in for issues (stick drift on all of them. Right bumper stopped working on one of them. A button got so mushy you couldn't even feel when you were pressing it on two of them). But only having to pay the warranty cost after the initial purchase has been good. It's worth the $60/yr since I would have been wearing out a normal controller every year anyway. The Microsoft should really be ashamed of themselves for using plastic underneath of the joysticks on their elite controllers.

I returned my Series 1 multiple times to Microsoft for grips that kept falling off. I bought Series 2 and am glad they fixed all the mistakes made with the first edition. This model has a built in battery that lasts over 35 hours on a single charge (Been playing Borderlands 3 with it since Christmas) and the grips are no longer glued but a part of the controller itself. It's more expensive than Series 1, but that's because of the amazing built in battery. Strongly recommended if you're a hard core gamer that plays a ton!

Gift for future SIL and he loves it! Stayed up til 5am watching utube videos about all the features it has.

I'm writing this in July, 2020. I bought the controller the week it came out and I'm now awaiting my second controller after using the extended warranty I purchased. The reason: Stick drift. This is an issue that came up with the original Elite and I figured the MS engineers maybe fixed it. Maybe not. The controller is truly fantastic. It's heavy, has excellent options for programming/customization, and has a lovely, tactile feel. But don't buy it without the protection plan. Without the drift, this controller would be the best out there and I still love it. The specific drift I'm dealing with is on the left analog stick. I returned it and the BB rep, also an Elite user, immediately recognized it and helped me out, so 5 stars for the great customer service. I'd love to blame AC: Odyssey for causing the problem because if you've never played this game, you'll put lots of hours in pressing up on the left stick. But that's not enough reason for a $180 controller to fail. Buy the protection plan and enjoy the controller with the understanding that if you're willing to pay this much, you need the extra insurance to protect your investment.

I really like the controller, the case and the charger. Only issue i have it sometimes the "A" key double presses or doesnt register. Other than that its the best controller ive had.

One of the best controllers in the market once I made the change , I never went back to a regular controller

I've had this controller for two years, I still haven't had a single issue with it. I love the ability to customize the buttons on the back to whatever you want. It made my apex plays even crispier. Thanks for the great tech and quality materials.

Best controller I’ve ever held. Size is perfect. Paddles are useful in every game. Only issue I have is sometimes clicking in on the thumb sticks causes the controller to shut off. Only way to reconnect is to put it on the charger, then take it off and reconnect. Sucks when it happens in multiplayer. To fix this I put melee on one of the paddles.

Satisfied customer here, happy with the product and service

Works great for about a year with heavy use, then plan on needing repairs.

Awesome update from the gen 1 version. buttons are more tactile, and the 3rd adjustment for the trigger is game changing.

Great controller! The added heft and the rubberized grips really make this a controller of choice for me. Lots of cool options like making the analog sticks tighter and hard to move. Only real issue I've had is battery life has been rather... short? Feels like I have to charge this quite often and I don't game for hours either.

Absolutely love this controller, no complains about it at all. Invest in your controllers, if you wanna compete.

Love the Xbox controller and had to get an elite 2. Paddles are very customizable and it feels like what its worth. Only controller that can compete with the PS5 controller. Super comfortable. Only complaint is if your hands are cold or not sweaty it has a slippery grip. Aside from that, can't be beat. Def would get warranty cause there are lots of cases that have joy sticks drifting.

You can tell the quality is way better than normal controller. Awesome worth every penny.

This is without a doubt a better feeling design then the first Elite controller. It has 3 positions for controller config potions, and the grips on the handles have a softer bump fell to them. The paddles on the bottom also feel better, a little more tucked in and out of the way. Also love the blacked out look of the controller. Just hope that the right and left bumper do better then the first Elite controller, Had to get mine fixed/replaced twice because they failed to work.

This is a great controller and has great features, but the price is too high. Yes, the grips are better and the extra buttons are cool if you remember to use them,but i always forget. I had 2 others that i had to return cause the Bluetooth would disconnect all the time and had to plug in. The switch in the back snapped off my other one. I am on my third and hope its the charm. Nice long battery. You can change the buttons and how it turns. If it was 80 bucks cheaper, it be perfect.

Purchased as open box / refurbished, and was pleasantly surprised to find that not only did it work like a brand new controller, it also came with some accessories into the bargain.

Overall the controller is quite good, albeit very expensive. The shorter paddles that require more pressure to activate is a huge much needed improvement. The 3 levels of trigger locks is nice as is the 3 different on controller profiles. As for the adjustments of the thumb stick stiffness, I don't think this is a feature most people will use and is more of a gimmick. The biggest issue for me is the grip material used on the controller. The grip material actually slippery. This is something that everyone complains about. I don't understand why Microsoft used a slipper material. If you can handle the slipperiness of the controller it is an excellent controller. For me the slippery grips is too much for a controller of this price and is why I will be returning the controller.

Best controller ever. I've used the series 1 and other normal controllers. These one is hands down amazing. Grip around the whole thing. Rechargeable battery that can dock inside the case with the charger coming in through the back. Adjustment tool to loosen or tighten the sticks. 1/4 pull on the triggers instead of a half pull. Whole thing feels sturdy with a nice weight to it. How many normal controllers have you purchased? 2 or 3? Could of bought this and definitely should. Stop buying crappy controllers.