Customer Ratings & Reviews

By far the best controller that I’ve bought. I’ve had the normal PS4&5, Xbox one, Astro C40, Scuff, and even nycon controller. This blows them out of the water with the customizability and quality. I’ve seen reviews saying there’s stick drift after a while (I’ve had it for about a month so I cant speak on that) but I highly HIGHLY suggest this controller to anyone who’s serious about gaming.

Reliability and battery life is amazing would recommend it

Great controller if you have some extra money lying around to splurge. Personally, it was a bit much for the cost, and I find it better to just grab a strike pack for the paddles and use an original Xbox one controller instead of the new one (afaik they don’t make them for the new controller right now). TLDR: get it if money isn’t an issue and you want more than two paddles, otherwise buy strike pack

Very satisfied with my Best Buy purchase!!! Would buy again

Honestly the best Xbox controller I’ve used and wouldn’t any other type for the Xbox.

My son loves this controller it is touchy and can take time to get used to for old people like me but he loves all the features he upgraded from the old school xbox controller and is in love with it he never wants to put it down

Really good price for the 'excellent' open box. basically half off just because someone didnt like it lol.

I have a mix feel for this, seems like it’s beyond my Xbox one x, I’ve notice a little lag with input from time to time, but when it’s plug it, it’s perfect. There’s a lot you can do to tune it over the first series. Maybe there’s a update in the future for the lag issue or perhaps the X Series will be able to keep up. Of course if had a choice I would have brought another series 1.

I love the remote. I’ve had an Xbox for years and you can really tell the difference in quality from the older controllers. I love the grip and new features.

Great controller however I have had to repair it myself a couple of times due to dust build up on certain buttons but very straight forward the customization of it is unbeatable.

Excellent controller. Had the original and decided to upgrade to the second version, no disappointment at all. Quality feels better and the sticks are durable. Customizing the controller paddles/buttons is ready to do from the app in your Xbox console

The only thing stopping me giving this a 5/5 is Microsofts poor QC on these controllers. The bumpers or buttons will end up always going out on you. Other than that they're excellent controllers

Love the controller , perfect weight , easy to use

Not a great value proposition for the casual gamer but if you're into it you'll ignore logic and buy this. The paddles on the underside take some getting used to and may actually be an annoyance to those used to the regular style controller. Good build quality. D-pad is an upgrade. Does the cool outweigh the price? Your call!

No issues so far a lot of the problems I see with people online is that they manhandle there controllers. If you spend 170 for a controller treat it like a Baby

My favorite controller. Has been working flawlessly since I got it and I couldn’t be more satisfied!

nice controller, feels good, looks good.. its good

So I’m fully aware of all the reports and issues that came with this at its launch so I probably like many others , decided to wait and see if they fixed whatever they needed to in the later batches. I was wrong. From the extensive research I did about this, not many people were looking at “lot numbers” to see which ones were faulty and which weren’t. I ordered this about 2 weeks ago and from what I found, it was the newest lot number, #2011. So I thought I’d have a good chance at a solid one. Nope. Literally 1 week in, the joystick was drifting . And because these are so out of stock so often, Best Buy couldn’t swap mine out so I’m forced to either play with a broken one or return it altogether and wait weeks or even longer to get a new one and HOPE it’s not the same lot number. This is kind of ridiculous. I even bought the 2 year warranty on it because I was gonna be “okay” with the chance it breaks after 6 months when both Microsoft and Best Buy standard exchanges would be done. One week people... one. And I’m not the only one , 1000s of people are getting this within 30days. I don’t understand it. I have been a Xbox and Microsoft fan since 2005. I’m gonna hold out and see but I’m honestly thinking of switching over to Sony and the PS5 if this keeps up. I know I won’t be the only one in that dilemma either.

Worked well while it lasted. I only play rocket league on pc with this controller and legitimately I’ve always taken care of my stuff but these controllers break probably within a year on average for most. My thumb sticks are the only reason I’m now on my 4th controller and it’s out of hand. But while it works it’s great!

Great controller but it had an unresponsive left trigger therefore I had to return it.