Customer Ratings & Reviews

Great controller for PC, just get protection plan. Buttons will wear out

I really wanted to like this controller but the design quality just hasn't been good as has all xbox controllers that has come out from the launch of Xbox One X/S to the current Series X/S. As a long time xbox user, you could tell right away the quality of controllers have diminished as soon as you hold one in your hand. I was really hoping the Elite Series would be different and I could justify paying the price tag. Unfortunately, I experienced similar problems as other reviews had stated not once but both times. On the original controller I purchased, the right trigger and Y button were unresponsive exactly %50 of the time. I brought it in and exchanged it for a new one. The second one seemed to be fine at first aside from the right bumper being unresponsive sometimes and the A button sticking every so often but after a month I started experiencing wireless connection issues. The middle xbox light on the controller would dim a little bit and disconnects from the xbox. Even though the controller is still powered on, the controller is completely unresponsive until the middle light is fully lit, which takes about 15-25 seconds each time. It only happened sporadically at first but now it'll keep happening unless I have the controller plugged in. Of course now it's past the return date and Microsoft stores are now non-existent so I can't go anywhere to exchange it again. I could go through the online warranty process but would likely receive another used/refurbished item in return. But at this point I don't know if I would even want another one.

Honestly, I was skeptical as I had the elite 1 and didn't see how it was going to be improved on. Well, internal reachable battery for one. Great feel on both sticks for 2 and included charger.

The Xbox Elite Wireless Controller is a must if you are a hardcore gamer. I've read some reviews about it having stick drift after a couple of months of use but, I have not experienced anything in my 2 months of owning it. After using this controller it's hard for me to use a regular controller because of the remapping done to the back paddles. Overall though it's worth it if you play a lot of games.

Great controller. Responsive, feels great as has grips on the sides. So far, it’s been an awesome controller without any issues.

The controller has been working great it exactly what I wanted, I’ve been using it for 3 weeks so far and playing with it has been fun. I would recommend if you want an elite controller without the other accessories.

I honest didn't think an elite controller would feel any different. Holy crap was I wrong. This thing is AMAZING. Feels perfect in my hands. Love the weight. Being able to swap about joysticks with different versions is amazing. Love the quick buttons on the backside. Battery life is amazing. Definitely worth the price if you do a lot of gaming.

I’ve always used the controllers that come with the Xbox system, but then I bought the elite. GET YOU ONE! The mapping, feel, and tweaks you can do with this controller is far beyond my expectations. Worth the money.

Good if you want to be high ranked in Apex. All the buttons are good use than the first one.

I love the weight to the controller as well as the grip but the sticks last for way longer then standard controllers I’m kind of an aggressive player/ user so the durability goes a long way controller lasts through all of my gaming sessions with no issues

So I bought two of these. One from Best Buy and one from Game Stop. For my 22 year old and 12 year old sons. I hate paying for controllers because they break them so easily but I read the reviews and they were all good. First day my oldest had it he dropped it down the stairs, spilled soda on it and it was thrown off the wall a couple times. Not a mark. Or scratch. Nothing. This thing held up through it all. Very well made. And the one from game stop was more expensive and that's the one my other son had and when we took it out of the box it was used and it wasn't supposed to be. Definitely worth the money as long as you buy it from Best Buy.

The texture grip is comfortable and the customization through the pc and xbox apps are where this controller really becomes pro. Paired with Scuff rear triggers this is great all around.

I bought this used controller from the Best Buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks, but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box, As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit I received had none whatsoever. This was disheartening to say the least, but I honestly don't know if I could have brought myself to pick the unit up with bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the handgrips, buttons, D-Pad, triggers... - the whole thing in other words, having become stuck in the grease that covered it. But then I put on my glasses. Upon closer inspection I became even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, I saw that they were caked with an unknown, whitish/yellowish/brownish residue (which I can only assume is skin. truly revolting). It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

I know its the "core" but i thought you would at lease get one set of paddles. Its okay that i didnt because 3rd party on amazon was only $13 for the paddles so you save a ton not getting the case and other accessories.

Bought for my husband for Christmas. He absolutely loves it!

A great controller overall, got it for my series x. Love the hair trigger and customization features. Expensive but truly feels like a premium controller. Only downsides are that Microsoft will likely introduce a series 3 soon that incorporates haptic feedback, adaptive triggers, and the share button that is currently on series x controllers in order to compete with the incredible dual sense.

High price while not including the rear buttons. The grip is nice and the battery life is excellent. The ABXY buttons are loud and feel cheaper than even my cheap back up controller. The D-pad also feels cheap and you can hear the low quality spring inside it. The vibration works well. Hopefully lasts longer than the controller included with the console, which started drifting after about 100 hours of use. In conclusion, way overpriced for this level of quality.

This controller is amazing, the customization options and the paddles make such a difference when it comes to game play. I also like that you can change the color of the xbox logo. The grip on it is nice and the trigger stops come in use for certain games. Never going back to a normal controller.

Overall a really good controller. The only downside is it is USB rechargeable instead of batteries (my preference). I also does not have a screen shot button

I heard about a lot of QC issues. I have not gotten any yet. A product this expensive should not have that kind of a reputation though . . . There is supposed to be an extended warranty for 1 year offered by microsoft. I honestly don't know how the warranty works, but the device works just fine.