Customer Ratings & Reviews

This is my go to controller the way i can configure my buttons for the back buttons allows me to play however i feel comfortable.

Hardware - 5/5 Software - 3/5 Would have been an easy 5/5 overall but the software for windows pc is so lackluster. You have extra buttons on the back of the controller but you cant map them to anything other than standard controller buttons. Even on xbox you can make them open apps or toggle mic etc. Makes no sense they wouldnt expand that functionality on the pc with hot keys or mouse clicks etc. The whole reason i bought it was to use the back buttons for discord push to talk and mute/deafen buttons so when i play games using the controller i dont have to push a button on my keyboard while holding onto the controller. I did eventually get it to work but i had to buy a 3rd party app to do it because microsoft has limited the functionality of what could be super useful macro keys or programmable buttons. Quality is solid and the adustments to thumbsticks and triggers are well designed.

The controller is great and works...when you do not get a defective one. We had to go through 3 before getting a good one. Some of the issues are: The A, B, and X button would get stuck. You would press it in and it would stay in. The trigger locks come off. They still work, but the rubber piece came off. The right trigger you would press it in and it would stick randomly. Now the good: *Charging is great. Never a problem. One charge would usually last 40 hours, we've never tested this because we put it on the charger after each use. So, it will last for probably that long. *It feels comfortable in your hand, especially playing long gaming sessions. *It has a long range. You can sit a good distance away from Xbox without any connection issues. *Syncing is great. Never had a problem with that and it is very easy to do.

Controller feels great, paddles take time to get used to, only complaint is both lb and rb stopped workikg besides every few clicks after about a year.

Always satisfied with the Microsoft Elite Series 2 controllers. I have owned multiples of this item over the years and am still amazed with the quality of product that I have received. Great buy if you are looking to up your gaming controls!

Feels sturdy and the weight is nice. I’ve not experienced any drift or button issues I did have a launch model that was starting to develop bumper issues but that was after literally thousands of hours of use and only one bumper. I like it so I got another one.

First "upgraded" controller I have ever purchased and it has been working as expected so far. I really like the customization/remapping capabilities as well as the extra set of paddles. Still getting accustomed to the extra paddles, but I can attribute some improvements in my gameplay to this controller. Build quality is great and only time will tell how it holds up.

My favorite controller. It’s got the heft and feel of quality while offering a perfect fit for my hands. You know that sound of quality when you shut a well-made car door? Not tinny and weak, but that sold *thunk*? This is the console controller equivalent.

Even after two years this controller still works really well

Great controller but after a few years of playing there is some stick drift sometimes but besides that I love it. Super comfortable.

Did not realize twisting the joystick makes it come off. During street fighter the joystick gets loose and i have to re tighten during a fight.

The controller works perfect and I’ve had no problems out of it!

So let's address the elite series 2 controller. It does what it should... when there's not issues. It feels great and heck even wanted me to change the thumb sticks. Never thought I'd do that & can see why the underside paddles are great to use. Those things are what make this controller THE CONTROLLER! (3 stars). HOWEVER there SHOULD BE A RECALL! brand new out of the box the A button has a dead zone, if pushed in a way it becomes obvious. I did the swab of a normal controller & noticed at any pushed angle of the button it stilled worked. Not with the series 2 controller though. If I didn't want to blow $200 I'd rip it apart to fix it myself. But it's almost as if the button doesn't line up with the logic board inside the controller when pushed at some angles. Which should never happen, should still work like the cheaper controllers. That's a major failure on Microsoft's part. If it was not for that everything else worked fine, no issues. The joy sticks are cool you can swab out sticks & tune the stiffness or loosen them with provided key. Switch d-pads, etc. You can read the specs. The other picky thing which I can see past is the top grips are a little too much, I personally started getting sweaty palms after one round in a shooter and then the controller almost has this slight sticky feel when warm from just holding it. But it quickly goes away if you air it out between rounds. Wasn't enough to not keep the controller more so than the A button not working. Would love to give this a 5 stars for the product. if it had no known issues, this would be the greatest controller. @ $180 Microsoft your products shouldn't have issues right out from the box. I gave this 3 because it is worth tuning and resolving the small issues for an amazing product that it could be. Now I'm keeping mine, unless it's a total lost after services fail to resolve the issues for me. I've got until May 15th or 18th (got it mailed). Bought this on the 15th from Best Buy, can return & still get the money back. We're talking a defect on Microsoft's behalf not Best Buy. I've got options in services via geek squad or Microsoft's 90 day warranty. Geek squad protection is worth getting on this. Because let's say there wasn't issues and after a year the button and stick got worn out from use. Geek squad will fix or replace the controller. so $40 to keep that $180 feel or in this mess save from owning another $180. GET the 2 year coverage. I normally don't but I knew about the issues other people where having & planned for it. Other than that Best Buy was a total win this time. During this COVID-19 mess they still got my package in the two day window. Great job BB & postal services. I waited until getting my product in the mail before getting the geek squad protection. Only had to make a simple phone call and give my order # and boom the protection was added on, no hassle. Go to any Best Buy for repairs or services. Great! Will be needing it, as it looks. The employees I talked to via the phone or live chat on site. Informative and helpful & knew about the bugs on the controllers, lol must be getting returns on them. I'd give Best buy a solid 5 stars in services. Which impressed me normally it's about eh, they tried. Conclusion: The controller isn't a magical device that makes you a greater gamer but is a NICE controller to own... when it's working that is. That's what's so annoying you want it to be the greatest controller which hopefully Microsoft does too. If you are wanting to buy this WAIT. Allow time for Microsoft to hopefully fix these problems before you buy one and get stuck seeking help to have it fixed yourself. If you manage to get one now, there is limited stock. Get the 2 year coverage, so your not out $200 or more in service repairs & reshipping costs. Hopefully Microsoft comes through and replacement controllers come out. Other than that return them don't waste the money. Like I said I'm only giving it until my return window period.

Overall amazing product, has the weight and durability you’d expect for a top of the line product. Feels amazing in fps games, it’s snappy and never lets you down

I cannot quite believe the cost of this controller, BUT, the ability to customize everything about it is phenomenal. My gaming has vastly improved because of it due to the back paddles allowing me to perform multiple tasks at once. Feels good and heavy in the hand plus it comes with a case that lets you charge whilst it is in there.

Great controller with a very premium feel to it. I’ve had it for awhile now and still works like new with no wear or tear. Best controller on the market

The perfect controller. Paddles are stiff and high quality. The comfort of the controller is really nice. LOVE IT!

Excellent controller that is well worth the higher price.

The Xbox Elite Series 2 is a high quality controller with lots of customization for settings weather your on Xbox or PC. I’ve used other pro controllers but I like the feel and durability more with the Xbox Elite Series 2!

Microsoft makes a good produce with this as the additional buttons on the back (the paddles) allows you more range of activities within games. the weight and the feel of this is very good. the only reason why I don't give this 5 stars is because as with the Elite Series 1, the Elite Series 2 ends up malfunctioning after heavy usage. I do not slam or throw my controller so I know it isn't from mishandling. with my current Elite Series 2, I've been using the Left and Right Bumpers a lot (with NFS Unbound) and the Right Bumper is not less responsive than it initially was. If Microsoft starts using more durable materials then it will be an easy 5 star rating.