Customer Ratings & Reviews

Usually get stuck drift about a year into owning but it's not terrible. A super comfortable controller and easily customized

Easy to connect to different devices and great feel in my hands

Excellent customer service and great controller. Slightly more expensive than I would like to see but I don't regret the purchase at all.

I really like the controller and it’s case. The only thing I don’t like about it is it’s extra weight. Maybe to some it feels more higher quality to have it weigh this much, but it’s noticeable and not welcome for me. Other than the extra weight, I really love this controller. It’s expensive too and I would never pay full price. But if you’re rich and dedicated to the Xbox, it’s worth it. Much better than PS5 controllers with the symbols

Pricey but high quality and good feel. I use it with a PC via Bluetooth, Definitely an upgrade over my 360 controllers. Unfortunately the customization of the paddles on the back isn't working after I switch from USB cable to Bluetooth, so taking off a star for that. It essentially makes the paddles useless for me. So minus one star for that. Also I'd hear there was a drift issue with these so I asked if I could buy a service plan, but the clerk told me I had to pay for a Best Buy membership to buy a plan. So no plan, hopefully I can use the warranty if there is an issue. Odd when people won't take your money. I won't deduct a star for that since it doesn't reflect on the product, more of an issue with Best Buy.

It's a recent generation xbox controller, so it can easily connect to your windows pc without the need of a dongle. The back buttons... on the back... are a life-changer. I would personally have a hard time going back to a controller without back buttons. You can customize the back buttons -and I think the general buttons too- however you want. You can have up to 4 back buttons in total and they are all removable. So if you are unsure about using them all at once, you can simply ease into it. The price is expensive, so make sure to properly think if you want such a product, but it is cheaper than getting the xbox core controller and the separate accessories. Great to play on your xbox or if you like to use controllers for your pc, it is easy to do so.

It is a nice controller it would be a great controller if they could fix all the issues with the drift and the dead zones and also the price is kind of high for what it is I think it should be only about $80 I don't think it's worth the almost $200 it would be a $200 controller if it used Titanium or something but I'm sure the cost of the material is not warranted $200 but it is a nice controller over the stock ones. I like the stock ones too of course it doesn't have all the other features that the this one has but I can live with the stock one because it's only $49 on sale and this is $200 so I can buy four regular controllers for the price of one of these but it's up to you preference and your money situation

The Elite Series 2 controller has some fantastic customization options—adjustable tension thumbsticks, swappable components, and a built-in rechargeable battery that lasts quite a while. The grip feels premium, and the paddles can really improve gameplay once you get used to them. However, for a controller in this price range, the long-term build quality is questionable. After just a few months of regular use, I started experiencing stick drift and issues with the bumpers. It's frustrating considering how much it costs. Microsoft nailed the design and features, but they really need to improve the reliability for it to be worth the premium price.

This controller is just totally awesome. Fully programmable and will take ur whole gaming experience to a new level for sure!! I must say, though the programming part of it is definitely at a higher level capable understanding. I would recommend watching the associated video of this product if it’s still offered through Best Buy website and not recommended for younger children.

Fantastic controller! Been eyeing this one for a while now, and decided that while I'm waiting for the Series X to get back in stock I'd finally treat myself to the controller. I haven't weighed the controller, but I'd estimate it's maybe 40-50% heavier than a standard controller, which is nice to me. The finish looks better than the standard controller and is more "stealth" matte in appearance, and the rubberized grips really do form a subtle grip to my hands within a few minutes (my hands don't sweat during gaming sessions, your mileage may vary). I removed the two lower paddles for the time being and have the two upper paddles set for "sprint" and "reload/interact" in the first profile. It's nice to not take my thumb off of the right stick to tap X to reload. I haven't experimented with the other stick options yet, but I did put the normal D-pad selector on (they're magnetic, so simply pop one off and put the other on). The round D-pad just didn't feel natural, and in both cases the D-pad click is much more definitive and audible than a standard controller...it's the only nitpick I have, but I can live with it. My box does have a FST-00001 label on it, but the manufacturing date puts it in the early part of October 2020. I don't know if Microsoft just gave up on the FST-00008 labels or not, and the Best Buy guys I posed the question to didn't know what I was talking about. They were surprised when I pointed out the model number on the shelf tag didn't match the one on the box. I haven't perceived any of the quality issues that plagued the earlier controller models (no stick drift, bumper feel solid, all LEDs work), so hopefully all will be well. All in all, I like it. I've only been using it for a couple of weeks or so, and when I pick up a plain old regular controller, my middle fingers instinctively look for the paddles, and only then do I realize how accustomed I am to the controller already.

This controller is good but is it the best? Ill never know. I only trust microsoft products for gaming as other controllers arnt labeled "Xbox" now. Do i think its worth it? Welp. Depends lol. Do you make 360 no scope trick shots and make your controllers beg for softer less manlier hands? If the answer is no then stick to your boring, worthless less cool standard controller. If you want those cool 460 non no scope tacticular cam kill kill killers ya gonna have to shell out the guap (Money) for the Elite. But good luck cus i have more hours in games then your grandma has hours in the kitchen so trust me. The regular controller is just fine! As far as upgrades from last year it has adjustable Thumbsticks (wich is the best upgrade IMO as my 360 no scope sensitivity demands a harder tug) and other cool customizations i could care less about.

I love this controller and I've been through a couple. For me it's less about the panels than the sheer weight of it which seems right in my hands for all the gaming I do. Elite controllers have earned a reputation for falling apart over time, especially having sticky buttons, rubber grips that unglue, etc. Best buy has made this so easy with their two year protection which I definitely bought this time on both the controllers I bought. And I'm glad I did because about 15 months in I'm about to bring mine back to the store. Because there's nothing worse than having sticky buttons on a dragon's about to decimate you.

Improved game play with back buttons/paddles. works great

Works very smoothly with windows devices and the steam games application. Pairs easily and works seamlessly.

I have a complicated relationship with Microsoft's Elite controllers. On the one hand, I love how solid they feel, all of the replaceable parts and customized settings. They feel like the last controllers you'll ever need to buy, which would hold true if they didn't have so many quality issues. Despite all the problems I've had I do still love this controller, but I'd recommend getting the Geek Squad protection if you're thinking about it, which offers a little more peace of mind than Microsoft's paltry 90-day warranty. The packaging for the Series 2 controller is excellent. The charging base can be used to charge the controller inside the case, but can also be removed and put somewhere else. You get a couple thumb stick options, a thumb stick tension tool, a swap-able D-pad, spots to store the paddles, and a nice braided USB-C to USB-A cable for charging. It all fits very nicely inside the case, though I feel like the upper mesh compartment that stores the cable could be a little bit bigger; when the cable is in the case it feels like it's pushing down on the sticks in a way I worry could cause issues. Overall great package though. The controller itself feels super solid and is really comfortable to hold. It's the primary reason I purchased it in the first place and I don't even really get into the customization options that much. It feels like it's just the right weight. I'm not a huge fan of the paddles and more often than not was pressing them accidentally, but they're easily removed. The stick tension can be adjusted with the included tool, but it's again something I left alone as I don't miss the 360 stick tension like some others do. There are also 3 levels of adjustment for the triggers if you want shorter travel on those. It truly does feel like what it costs when you hold it. The app for customizing everything is intuitive and easy to use on both Xbox and PC, though again my desire was never really for customization and I just wanted a nice controller, so I can't comment too much on it. You can set up 3 unique profiles on the controller (4 if you include the default configuration with no profile set) and pressing the middle button is all you need to do to switch between them. It opens up possibilities even within the same game where you may prefer a different layout/setting for certain activities. Also new to the Series 2 is the addition of a built-in battery and Bluetooth, which are both nice to have. It always struck me as odd with the first one that such an expensive controller would not include a rechargeable battery, so I'm glad they fixed it in Series 2. Now, onto my issues. I owned the original Elite controller and loved it for a while until I started experiencing stick drift. It was outright terrible, but it makes playing games that require extra precision like Celeste pretty much impossible. Unfortunately those issues came into play well after my warranty had expired and I was never quite able to figure out Microsoft's website for getting it repaired. I knew this was a well-known issue, so when they announced the Series 2 I was hopeful that issue would be addressed, but weary of my initial experience I went ahead and bought the Geek Squad protection with the Series 2. It's disappointing that Microsoft doesn't extend the warranty to at least a year for something that requires so much more investment than the standard controllers. Things were fine with my Series 2 for about 5 or 6 months maybe until I started noticing stick drift again on the left stick. It wasn't bad enough that I wanted to use my Geek Squad replacement yet, so I held off on doing anything about it until one of the switches that adjust the triggers broke. Fortunately the process for replacing it through Best Buy was super easy and I received my replacement today. Hopefully this one will work better than the last, but it makes me sad that something that could be so great is still hampered by these issues. I still think this is the best controller you can buy for Xbox and is even one of the best for PC, but it's hard to ignore the issues I've had and I probably wouldn't recommend it to most people. If you don't get any sort of extended warranty plan I would recommend watching yours in those first 90 days to make sure any issues that pop up get fixed before the warranty runs out. Note: I purchased this on its original release date in November and just recently had it replaced.

Worked great for two years but started falling apart after. Now 3 years bumper does work and the hips are coming off

good controller. they are a little pricy but worth it

These open box elite controllers are used. People use them for months then bring them back. Look at the buttons and other rubber parts you can se how used they are . Best Buy is misleading. Open box controllers don’t leave the store and havnt been played with games . But a new 1 they are awesome.

Best premium xbox controller without the Hall effect joysticks. The materials that dampened the plastic cheap feel. Iconic xbox controller hand position. Not worth the regular price. Wait for a sale or open box.

This is a really awesome controller, very much worth considering. The joystick attachments are perfect for my gaming style, the variety of grips add a very smooth feel in regard to game play. Back buttons are perfect for constant jumping , I use one on each side. I feel the abilities the lower buttons control In Fortnite get accidentally pressed too often,I just take them out and put them back in for my other games. And you can’t go wrong with a carrying case with a built in mag charger !!!!!