Customer Ratings & Reviews
- Model:
- RFZ-00017
- SKU:
- 10103846
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.
This summary was generated by AI based on customer reviews.
HORRIBLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipping took forever and the item was damaged and missing stuff when I finally got it. Had to return it and they had no more in stock for me to exchange it. Very disappointed
No, I would not recommend this to a friendAvoid this product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.garbage product from a garbage company would not recommend
No, I would not recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was expected to be excellent condition according to discription but nothing worked the joysticks Both drifted and two of the four back buttons didn’t work unless u pressed real hard
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are problems with your new Xbox Elite Wireless Controller Series 2. If you're unable to exchange it for a new one with Best Buy, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
No quality control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return 3 times before I got a decent controller. First one had a broke dpad, second one had a bad top right paddle and the third one had a broken b button
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there have been issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you have any more problems with it, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Mechanical Error
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller broke in 8 months - left stick drifts and sticks when moving upward. Not worth the money, just buy three Xbox controllers for the price of this one.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Chase,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Since you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Avoid.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was amazing for only a couple months. The analog stick messed up conveniently after the return period ended. Just terrible.
No, I would not recommend this to a friendStick Drift right out of the box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hoped for superior control, not even decent. Drifting all over the map.
No, I would not recommend this to a friendDon’t buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This controller stopped working after 3 weeks of minimal use. Very expensive for the price and quality. My son loved it while it worked but won’t be purchasing again.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there is an issue with your son's Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Microjunk
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not make my day! This was highly recommended by the Best Buy Employee. I purchased it based on the recommendation... Definitely not worth a buy!!!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Ahhhhhhhhhh!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Go Away! stop sending me emails about reviewing items i bought! i deleted the first 5 emails yall sent me cause i don’t care! want me to review it! f’n pay me! bye!
No, I would not recommend this to a friendBe ready to replace very soon
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd one since November of 2022 and guess what the issue is …. The bumper. Kind of overpriced
I would recommend this to a friendDidn't make it 5 motnths
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in quality of product. Double button presses and phantom movements in the left stick. Only had for 5 months before the problems started. Would never recommend.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. We suggest troubleshooting the problem with Xbox Support here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Very poorly made make sure you buy protection!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On my third one the back paddles just completely stop working after a while
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for over two weeks and it started drifting and clicking from anolog stick.
No, I would not recommend this to a friendMove on to something else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy it. This controller doesn't feel as good or as responsive as other ones. Also it takes a couple presses before it registers some buttons. Not happy about that!
No, I would not recommend this to a friend- Pros mentioned:Weight
Not worth it for the average player
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller is heavier than the regular. Joysticks also have more resistance.
No, I would not recommend this to a friend Great product horrible shipping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived late, selected certain shipping date . Was late for a bday gift
No, I would not recommend this to a friendBad Product/Bad Warranty
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The produce was faulty after 3 months. Upon trying to return with purchased warranty I was told the product was discontinued and only offered store credit.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. This product has not been discontinued, though it may not currently be in stock at your local Best Buy location and that is why you were offered store credit. The good news is that its limited manufacturer warranty from Microsoft has been extended to one year. We recommend reaching out to Xbox Support for assistance under the manufacturer warranty here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
The controller stopped working with USB port withi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller stopped working with USB port within the first week of use. The controller still works with bluetooth.
No, I would not recommend this to a friendPs junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor design. Already need to return. Have checked several reviews online and will not purchase again.
No, I would not recommend this to a friend