Customer Ratings & Reviews

Great great control. I love it. Feels different. 1

Very good controller for hard core gaming. The grip feels nice and has wireless charging

I bought this to replace a broken controller - great choice.

This is an awesome controller..a little pricey but I like it

This controller is awesome. I will recommend this to a friend

awesome controller, the best one yet, seems durable so far.

The best gaming controller for xbox a bit pricey but worth it

Works great . Easy to use. There are lots of features on it.

Feels great in the hand and have not had any issues with it thus far. However they do not give you two types of each thumb-stick style for some reason. For example, I prefer the rounded dome and the controller only comes with one.

I bought this against my better judgment after being burned by a series 1 controller and two warranty replacements thereof a few years ago. The right thumb stick on this unit was abnormally loose straight out of the box, and, after some test driving and adjustment, I found that the unit has major stick drift that cannot be adjusted out. While there's a good chance a replacement unit will give me better luck, I strongly suspect that the series 2 suffers from the same potentiometer defect that series 1 did and thus any replacement I get will eventually start drifting, too. I'll be returning this and looking into other controller options.

I bought this used controller from the Best Buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks, but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box, As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit I received had none whatsoever. This was disheartening to say the least, but I honestly don't know if I could have brought myself to pick the unit up with bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the handgrips, buttons, D-Pad, triggers... - the whole thing in other words, having become stuck in the grease that covered it. But then I put on my glasses. Upon closer inspection I became even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, I saw that they were caked with an unknown, whitish/yellowish/brownish residue (which I can only assume is skin. truly revolting). It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

Game like a pro with this controller. I was hesitant at first but when unboxing and feeling the metal controls and quality building this controller I knew it was the right move

My grandson loves this.-- No More batteries. Just charge it.

Legit the best controller I've ever used. Premium quality!

The new additions and redesign of the controller are Awesome!

I had the elite series 2. This one is even better. Comfy controller. Tacky buttons. A def must for people that love controllers with paddles!

Greatest controller to date Ease of use. Very comfortable

Great performance but wears out quickly. This is our second controller like this and it only lasts about a year. However, it performs much better than the standard controller. I would recommend this product but I would also recommend purchasing the extended warranty with it.

This remote is by far one of the best investments I’ve made for gaming. It is so smooth and refined if anyone is looking for a great gaming remote this is it it surprised me how well is made they really outdid themselves!

Controller is amazing and would be super perfect but came defective twice. Had to exchange the first and second finally got a good one the third time. Had to talk with Microsoft got tired of paying BB 40$ for insurance when it was clearly a Microsoft error. My controllers had joystick drift.