Customer Ratings & Reviews

Very satisfied with my Best Buy purchase!!! Would buy again

I enjoy using it, back paddles are addressable on Steam for extra buttons, very useful.

Either my luck is bad, or the quality control of these controls are just plain awful. First purchased the controller at Best Buy Online, shipped to home (in record time), and as soon as I started using it, buttons would not register and would stick when pressing. Back to Best Buy for a refund because well...the stock just doesn't exist! Fast forward, Microsoft Store Online had the controller for sale. Hoped for better luck directly through them. WRONG! Same issue, buttons not registering, and sticking. Tried to go through Microsoft for an exchange but... Microsoft doesn't do exchanges, no instead they expect you to send the controller to them, they "repair" it an send it back to you, 10 to 15 days! A brand new, not even a day old controller has to be sent back for additional repairs. Do they perform RMA's and send a replacement while you send yours back...no they don't. If it was say 3 months of use I can justify that, but not straight out of the packaging and it's defective. The person running that whole show should be fired for backing up such ignorant policies. Be warned, this controller has seen many issues since launch, Microsoft chooses to ignore it, their customer support is by far the worst in the world (put on hold 4 times then hung up, wrong case numbers given, no e-mail correspondence). The only saving grace is Best Buy's exceptional return policy.

I want to love this controller but can’t. I had to sell it. I had issues with 2 controllers so far. Never had any issues with gen 1. Gen 2 issues: - Random disconnects - Double press on buttons I would still recommend it since it’s a great upgrade form the original controller

Amazing for all kinds of gameplay simple as that!!

I'll start by saying this is a good controller and the battery is incredible. I've used for probably 100-120 hours total and have minimal damage from dropping it once when I first got it and that's all. However the Right Bumper decides to only work about 1/3rd of the time, conveniently this started 2 days after the warranty expired.

Kids say it’s best controller they’ve used, expensive.

Controller isn't bad... loved the battery bank and charger, just didnt like the feel of the buttons.

This is a really nice controller, however you should definitely get this new with the warranty. I got one used, but after reading about some complaints of issues after a few months I decided to get a new one instead. It really helps, but takes getting used to.

Pulling 1 v 6 plays while keepin it G real ya feel

My son loves it much nicer controller for long gaming

Best controller out there for competitive gamers. You have to buy the protection plan because your RB button will be having an input delay or even no input response at all. So if you're okay with replacing the controller so often then this is for you.

Awesome, love everything being magnetic so instead of breaking it just comes off!!

gooooooooooooooooo00000000ooooooooooooood controller

Very high quality controller. Unlimited button mapping, with precision settings on thumb sticks and triggers

Works great and feels good in the hands. Its nice having interchangeable thumb sticks and d-pad also. Huge improvement over the regular xbox controller.

The Best Gamer Controller In The World Of Games...

Works so smooth and easy love the paddles easy to map

Love the pieces being held magnetically and the Bluetooth capability. The option of easily switching between devices (PC to Xbox vice versa) with the push of the same button twice is something that I never thought I needed.

The overall feel is good, it doesn't feel cheap. But the A button sticking prevented me from gracefully climbing into my favorite camping spot in Modern Warfare. It sticks down every 4 to 5 presses. Now sold out so swapping isn't even an option, might just upgrade the grips on my elite 1 and push it back into service. Revisit this controller when the kinks have been worked out.