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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16985 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 719 Showing 14,361-14,380 of 16,985 reviews
  • Rated 5 out of 5 stars

    Excellent controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best controllers ever made. A bit heavy though so it will get pretty tiring

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent feel, quick response. I love the fact that the case has a dock to charge the controller.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Amazing control few flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The control is amazing when it works but breaks down a little to easy. If you’re not using it daily it might last you longer than a few months before the bumpers fail or you get stuck drift.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It's really changed.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Series 2 on Oct. 6, 2020 and had plenty of the first versions. - Double tapping the sync button doesn't turn off the paddle buttons anymore like the first version did. - The profile/configuration button also does Default. So there is ACTUALLY 4 layouts not 3. "In my opinion it should go Default when double tapping the sync button." - The top paddles are way smaller and feel closer to the bottom paddles making it easy to mis-press. + The grip feels stronger with the texture on the triggers. + The third trigger lock makes it easier to get a good fire rate quick with a pistol. + Adjusting thumbsticks' tension with a tool was a brilliant idea to add. But the Xbox Accessories App is the REAL IMPORTANT thing for me, not the controller itself. I'd suggest to look up information about using the controller with the app to see if you'd like it or not.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very well built! Highly recommended for all gamers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for a well built Xbox controller with options? This is the one! You won't be disappointed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device i love the tecnologic i love best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the all black controller, will also purchase in white, good quality

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Series 2 Elite Controller far from Elite

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Series 2 Elite controller powers off unexpectedly while gaming, This controller beware, do not buy because Best Buy only offers a 15 day money back guarantee. Then you would need to send off to Microsoft for repairs. Best Buy use to offer 30 days on electronics but changed it to 15 days. Sending to Microsoft is a pain, especially trying to contact support to get help with the issue. Microsoft claimed they repaired my controller only having to send it right back to them for the same power turning off issues. Microsoft is finally going to send a replacement controller to me. Amazon have a buyer beware for this controller stating that it has been frequently returned because of various issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    an improvement over series 1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved series 1, this is an improvement. Build quality definitely feels better we'll see how it holds up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid and the warranty is definitely worth it would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best control i've ever used. I have alot system but this one is top 3

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, working well!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller looked great, no issues out of the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing. The slight trigger control that you now with this is beyond. Greatly improved my game.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Stoph,

      It's great to hear that Xbox Elite Wireless Controller Series 2 has improved your gaming experience. Thank you for sharing how much you're enjoying it, and we hope you win a lot of gaming matches using your new Elite Series 2.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller! So much better then the first one. Especially with the charging connection built in great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bad Boy in a Good Way ;)

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This control is amazing in that the bewly designed controls are easy to remember and utilize.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We are thrilled to hear that you are enjoying the Xbox Elite Series 2 Controller. Thank you for sharing your thoughts with us.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son loves it. Using with his gaming pc. Downloaded the app to make work with pc. Works great.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We are happy that your son is enjoying the Xbox Elite Series 2 Controller and that it is working great. Thank you for sharing this with us.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great controller, with Microsoft year warranty now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the controller, Microsoft add warranty for a year now instead of the 90 day warranty

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for sharing your thoughts with us. We are happy to hear that you are loving the Xbox Elite Wireless Controller Series 2.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Button quality, Stick drift

    Rated 1 out of 5 stars

    Meh

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace original elite controller. still has lots of stick drift. low quality. disappointed. cmon microsoft.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that your experience with Xbox Elite Wireless Controller Series 2 hasn't lived up to expectations. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we urge you to reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Must have have for gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent built quality. Gamepad is interchangeable. Very easy to work with.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quality is a coin-flip

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been through about 3 or 4 of them. Each of them having their own issues. From not correctly connecting to the xbox, to a button that would only responded once in a while when pressed. Microsoft definitely could have ironed out all these kinks after the first generation one.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey John,

      We're sorry if you're still having an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft