Customer Ratings & Reviews

So let's address the elite series 2 controller. It does what it should... when there's not issues. It feels great and heck even wanted me to change the thumb sticks. Never thought I'd do that & can see why the underside paddles are great to use. Those things are what make this controller THE CONTROLLER! (3 stars). HOWEVER there SHOULD BE A RECALL! brand new out of the box the A button has a dead zone, if pushed in a way it becomes obvious. I did the swab of a normal controller & noticed at any pushed angle of the button it stilled worked. Not with the series 2 controller though. If I didn't want to blow $200 I'd rip it apart to fix it myself. But it's almost as if the button doesn't line up with the logic board inside the controller when pushed at some angles. Which should never happen, should still work like the cheaper controllers. That's a major failure on Microsoft's part. If it was not for that everything else worked fine, no issues. The joy sticks are cool you can swab out sticks & tune the stiffness or loosen them with provided key. Switch d-pads, etc. You can read the specs. The other picky thing which I can see past is the top grips are a little too much, I personally started getting sweaty palms after one round in a shooter and then the controller almost has this slight sticky feel when warm from just holding it. But it quickly goes away if you air it out between rounds. Wasn't enough to not keep the controller more so than the A button not working. Would love to give this a 5 stars for the product. if it had no known issues, this would be the greatest controller. @ $180 Microsoft your products shouldn't have issues right out from the box. I gave this 3 because it is worth tuning and resolving the small issues for an amazing product that it could be. Now I'm keeping mine, unless it's a total lost after services fail to resolve the issues for me. I've got until May 15th or 18th (got it mailed). Bought this on the 15th from Best Buy, can return & still get the money back. We're talking a defect on Microsoft's behalf not Best Buy. I've got options in services via geek squad or Microsoft's 90 day warranty. Geek squad protection is worth getting on this. Because let's say there wasn't issues and after a year the button and stick got worn out from use. Geek squad will fix or replace the controller. so $40 to keep that $180 feel or in this mess save from owning another $180. GET the 2 year coverage. I normally don't but I knew about the issues other people where having & planned for it. Other than that Best Buy was a total win this time. During this COVID-19 mess they still got my package in the two day window. Great job BB & postal services. I waited until getting my product in the mail before getting the geek squad protection. Only had to make a simple phone call and give my order # and boom the protection was added on, no hassle. Go to any Best Buy for repairs or services. Great! Will be needing it, as it looks. The employees I talked to via the phone or live chat on site. Informative and helpful & knew about the bugs on the controllers, lol must be getting returns on them. I'd give Best buy a solid 5 stars in services. Which impressed me normally it's about eh, they tried. Conclusion: The controller isn't a magical device that makes you a greater gamer but is a NICE controller to own... when it's working that is. That's what's so annoying you want it to be the greatest controller which hopefully Microsoft does too. If you are wanting to buy this WAIT. Allow time for Microsoft to hopefully fix these problems before you buy one and get stuck seeking help to have it fixed yourself. If you manage to get one now, there is limited stock. Get the 2 year coverage, so your not out $200 or more in service repairs & reshipping costs. Hopefully Microsoft comes through and replacement controllers come out. Other than that return them don't waste the money. Like I said I'm only giving it until my return window period.

I've had this controller for about 3 weeks nlw with no issues at all. I have also owned at least two scuf controllers and each scuf controller had issues at least 1 week aster use. This controller sensitivity is excellent and the adjustable triggers makes it great for Call of Duty and Warzone. The back paddles uses an app to configure them how you would like and is a very easy to use. This controller quality wise is better than any scuf or console controller i have ever used. I use this for my PC and dont own an Xbox Series X or S although for PC this controller is a beast. For quality this controller beats anything out right now. I know that PS is coming out with its own controller with back paddles, but from early reports is going to be significantly more expensive than this controller. If the Elite controller ever starts experiencing issues, i may give the PS controller a try.

Really happy with the quality. The components are each mag based and they are extremely easy to swap out. My only negative comment is the lack of a dedicated screen capture button. It can be mapped as a shift function but i miss the single button ease of use. Otherwise it's a great controller for fighting games and FPS's like Destiny 2

most solidly built controller I've ever felt. definitely worth the money with a warranty to fiber any possible drift or sticky buttons

This has been an awesome controller! A step up from my previous one love it!!

awesome controller, it's nice to be able to just buy the controller and not the case. my husband finally broke his previous controller so he has all the attachments and case for that one.

I bought this for my grandson and he absolutely loves it

Picked this up on sale, it works exactly as advertised and does well as a replacement for my older controller that had stopped working.

Controller is good but has started to occasionally stick drift, but other then that it’s been great and worth the money to me.

This control is da bomb! The design is awesome and button response is excellent.

i cannot stress enough get the protection, rather the total plan or the one off 2 year protection plan. both this and the Sony elite controllers will break in less than three months, this is coming from a moderate player who only plays weekends and a little in the week. if you are a heavy gamer do not cheat yourself. in terms of the actual feel and features its amazing just built with no durability.

My favorite controller of all time. Great adjustable thumb cushions also responds time it’s fantastic..

Really like the customization with both the back paddles and standard buttons. Back bumpers aren't as solid as the PS equivalent, but it's still a hefty controller with quality build and button/vibration feedback.

Ive been a fan of the elite controlers for a long time and i am always happy with the feel of it and works as it should.

Amazing, my husband loves his controller. More speed, great design, soft touch and longer battery life. Working on other settings to be implemented. Too busy working!

Perfect controller!!!! I love it so muchhhhhhhhhhhh

The customization is really nice with the additional 4 back buttons. Thumb stick selection is nice, but a tall stick with a fat head would be better for FPS games for accuracy. Build quality seems sold, and weight feels premium. Wish it came with a wireless dongle. Picked up one up which adds to the total cost, and have only connection 1 drop so far. The D pad sucks. It is not responsive for fast paced games that use this like 2D platformers. I switch to a PS4 controller to play them. I use this for COD Warzone & picked up the warranty as reviews of it failing seem a little too frequent, and COD is harsh on controllers. I prefer the shspe & size of the PS4 & PS5 controllers a lot more, but the lack the buttons on the back. Removing those from the back is easy if you only need 2, or have larger hands and bump the wrong ones too much. It's definitely a med to large hands controller. Software works, and set up is easy

Amazing controller got this one for my wife she loves it!

Best Xbox controllers you can buy. Have had several of these all the way back from the elite series 1. Will continue to buy every time i need a new controller.

Good control for the price live the grip on the controller