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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16905 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's great overall performance, impressive battery life, and extensive customization options, along with its comfortable feel and good weight. However, a significant concern among users is the prevalence of stick drift and issues with button quality, particularly with the bumpers and A button. The price is also a point of hesitation for some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 541 Showing 10,801-10,820 of 16,905 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is a gamer and this is his favorite controller!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brayden H

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the controller after I found one of the paddles wasn't functioning. This was not fun to deal with of course, but the exchange process was easy, and the controller feels great to use for console gaming!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice upgraded controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade from the original elite. Quality feels better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this controller! It’s so cool and definitely worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stuff.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome. I can finally beat my dad in Madden!!! Now I need to get the back paddles!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller I have ever used. It makes the experience that much better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just enough better than Series 1 to be worth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. Everything I loved about the series 1, but improved.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good As Replacement But Feels Cheaper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid replacement for elite series 2 but i wouldn't buy without the add ons. Parts relative to the more expensive version seem plastic which means it will likely break earlier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this controller. Soo good. I use the extra back buttons and tabs all the time. Makes gaming so much better now. Also the new d-pad should be standard now on new Xbox controllers it’s that good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Great feel, but defective product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this controller feels great. The D-pad, adjustable sticks and triggers and rear triggers all give it a very personalized feel. But after reading all the reviews on how good the 'mechanical' XYAB buttons feel, imagine my surprise when they feel super generic and they even get stuck. I haven't spilled or had anything on my hands...fresh out of the box a $200 controller has buttons that stick... If this is just an anomaly and I get a replacement that doesn't do this I would gladly give this 5 stars, but as it is I can't tell you how many times I have died due to this issue.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance under its manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Easy to use. Controller feels sturdy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my grandson is happy with purchase Everything he had hoped for

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Love the weight of the controller!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First elite controller and by far the best controller I've ever had!!!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Expensive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but worth it. Solidly built. Feels heavy

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're happy you appreciate the solid design and build structure of your new Xbox Elite Wireless Controller Series 2! We've created your new device to be the most precise and customizable user interface on the market, and we're excited to hear you're pleased with your purchase. Thank you for sharing your feedback! We're glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid controller all around! I would definitely recommend to everyone

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for recommending the Xbox Elite Wireless Controller Series 2! We're glad that it's been a solid performer for you and hope you get a lot of use out of it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the paddles in the rear of the controller, comes in handy in apex

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the money and last for a long time and material is high quality

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. Much better than the first Elite controller in many ways.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not the same

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why are you selling this controller without the paddles. Ugh. I traded my in for this and the guy at the register said it was all there NOT. Kinda disappointed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing solid feel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this controller and level of mods. Solid construction. I use it for pc

    I would recommend this to a friend