Customer Ratings & Reviews

When first buying this controller it was great, lasted a year and a half. When I go to exchange It with the warranty it lasted 2 months and buttons are not working correctly with no damage done to the controller. Waist of warranty money.

Love this controller. Would recommend. Paddles are life.

Good Controller Great For Shooting Games and More ..

great item i play everyday I like the item the controller is good

It was a gift .... he loves it!!! The perfect gift for a gamer.

This controller has so many options, handles perfectly, adapts to your gamers needs and has it all, including a carry case for travel. Price is right and my son loves it!

Super comfortable controller that gives you a edge while gaming.

I bought this used controller from the Best Buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks, but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box, As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit I received had none whatsoever. This was disheartening to say the least, but I honestly don't know if I could have brought myself to pick the unit up with bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the handgrips, buttons, D-Pad, triggers... - the whole thing in other words, having become stuck in the grease that covered it. But then I put on my glasses. Upon closer inspection I became even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, I saw that they were caked with an unknown, whitish/yellowish/brownish residue (which I can only assume is skin. truly revolting). It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

Excellent purchase would recommend to others looking

xmas gift and he is using it too often!!! really enjoying it

Perfect controller for the casual gamer that wants to upgrade their playing experience it has the smoothest thumbsticks and buttons that feel great all for a great price

Hands down the greatest controller I have ever used.

Can’t game without a great controller. Buy the controller and enjoy your console.

The controller feels and looks great, but can only be charged with a wire. The battery cant be removed, which means if it fails the controller is a goner.

GET A GEEK SQUAD WARRANTY! Awesome controller, but definitely has numerous quality control issues. I'm on my 5th Elite Series 2 controller. About to buy a new one, with a warranty right now so i have a backup Series 2 when mine gets back from Microsoft.

Kiddo loves his new controller!! Shipping was fast!

Great product. Got it for my 17 year old bro, he loves it!!

One of the better controllers I've used in some time.

Comfortable and much better than the regular Xbox controller

Great upgrade over elite 1. The peeling on the original with the rubber grips is gone! Love the 3 levels of trigger adjustments and tension on the sticks. If you have a normal controller its worth the money if you actually take advantage of the adjustments. If you don't plan to use them just stick with a standard controller.