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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16939 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers frequently mention the product's great overall performance, impressive battery life, and extensive customization options. Users also appreciate its comfortable feel, good weight, and useful paddles, along with comfortable grips. However, concerns are often raised regarding stick drift and the durability of the buttons, with some customers also finding the price a point of hesitation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 684 Showing 13,661-13,680 of 16,939 reviews
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Overpriced but nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice addition but way overpriced for what additional features you get.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Elite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great prices. Always take out the 2year warranty. Price match guarantee is what always brings me back to Best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great remote for adult gamers without kids

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, but don’t drop it you’ll lose all the pieces and hats to find. Not kid friendly at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox elite controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that feels really nice when playing games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the extra buttonsss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller, the extra buttons are a must have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    does what its meant to do

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    being open box it was basically brand new for sure recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Better than the regular Xbox controllers. Definitely worth the money. Still has room for improvements though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Elite controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller, the button mapping options make gaming easier

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product is excellent waited 30 days to get it but product is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Plagued by unresponsive buttons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I got the controller that is part of the well known hardware issue with unresponsive buttons. Specially A button for me. Wonder when Microsoft will issue a recall of all the affected controllers. Without those issues this controller was awesome.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with the buttons on your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Xbox controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller but knob gets a bit jammed other than that great

    I would recommend this to a friend
  • Cons mentioned:
    Price, Stick drift

    Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t take long at all to develop stick drift. And I’m not even a heavy gamer either. Wouldn’t recommend at that price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back buttons are very well done and RB/LB doesn’t jam when you drop the controller. Also, the back bumpers are very easy to use. Solid 9/10

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      It's great to hear that you're happy with the customization features and durable construction of your new Xbox Elite Wireless Controller series 2. Thank you for sharing your experience, and we hope you have a lot of fun playing games with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome Stick

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controls easy as hell to use and set up…. Love all the extras and charging carrying case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For serious gamers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent controller especially with tension adjustment now for the sticks! Hopefully the rubber does not fall off quickly for the first series!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing but pricey.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing controller with tons of options for customization. Wish it was a tad cheaper though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, seems like it has the same issue of the original where the paddles wiggle and feel lose but otherwise it's an excellent improvement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build quality is not that great but feels much better than the regular controllers

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PADDLES UNRESPONSIVE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great until the paddles in the back becomes completely unresponsive. Apparently it's a known problem! I had mine for a year and a couple months. The controller only comes with a one year warranty. $170 wasted. Just stick with the off brand.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice, well constructed. This unit has seen a bazillion hours of gaming :) since purchase an is still going strong.

    I would recommend this to a friend