Customer Ratings & Reviews

Has all the ooos and awwws but stick drift straight out of the box is disappointing

The sticks are adjustable yet they cabt ever be centered

For the controller being 180 I would think it would last longer before it starts having the “drift problem”

Complete garbage. I have a few friends that have this controller and we all have the same problem... the right bumper breaks and will press multiple times or not at all. They market it to competitive gamers and it has major issues that halt competitive growth. It's the most overpriced item on top of that too.

Best controller out there when it works… 3 have broken on me (both times A button). I always buy the protection plan because I know it will eventually break and will have to replace it.

Failed after 8 months thankfully it’s Best Buy so they are great and sell the warranty that will cover it. Nice controller though great feeling

My 15 year old son says this controller works better than the ones that cost 2/3 less. I have a problem with the fact that parts have broken in less than 1 year. Guess we should have paid an extra $60 for the extended warranty so that we could replace it but the item was so expensive to begin with, I guess we couldn't justify doing so. What a shame that Xbox just can't make their products to last. My son takes good care of his things so there's no reason on his end that anything should have broken. Not worth the money in my opinion.

The bumpers have had issues and Microsoft refused to fix them. They recently changed their policies, so if you're having stick drift, bumper issues, or other button issues contact Microsoft immediately.

I have an elite 2 and i have the problem with the a button went through 2 remotes sad thats is over 100 with the issues im dealing with

It was a great controller, until it wasn’t. It felt nice and played well until the RB and the A button stopped working or tapped twice when you pressed once. Had to return.

Just get a warranty when you buy this thing thank me later.

Just upgraded to this from my included xbox wireless controller, and i love it. No issues whatsoever. Definitely recommend!

Right bumper button does not work since the moment I brought it home. Addicted to gaming so I kept it and I use the paddles instead.

Bought this controller on 12/23/2019 and I about 2 weeks ago I started having issues with stick drift on the left analog stick. Sometimes it does not even reflect if I press up on the stick in the test mode in accessories app. I have the replacement warranty on it, but since the store is sold out they cannot replace the item. BestBuy told me that I need to keep checking back with them to see when they get more in so they can then do the replacement. Extremely upset with BestBuy at this time.

I waited a year to buy this thing since I’d seen all the quality control reviews and decided to pull the trigger anyway in hopes that I’d win the product lottery. Sadly, no. The A and B buttons missed about 1/10 presses, the right bumper about 50% too. All right out of the box. Obviously this is going back… Keep up the good work, Microsoft!

Stick drift right off the bat, also if you press the right thumb stick hard the controller disconnects completely from my Xbox. 1/10 in quality. I thankfully bought the Best Buy warrant I just haven’t had time to bring it back in. But it’s hot garbage in the quality department.

I liked the regular Xbox controllers best . This one the metal sticks feel to heavy and mess with my aim in shooters .

It was a xmas present and he is a devoted xboxer so he was anxious to get to it and leave the festivities and get online!

They made the paddles smaller. I liked the feel of the larger paddles on the original elite controller. Other than that I guess it’s slightly improved in several areas. I ended up gifting it and keeping my old one.

I recently picked up the Elite Series 2 open box. The listing said it was in "Excellent" condition. Upon arrival the guy ringing me up opens the box to type serials numbers and when he opens it the whole case and controller REEKS of cigarettes. I think no worries ill lysol it down and air it out. Also, all the thumbsitcks are basically smoothed out showing a decent amount of wear and tear. More like good or fair condition, not excellent. Then the cherry on top. I get home and test the controller using the xbox accessories app. The right bumper doesnt work.... Are yall even testing your devices or giving them a quick wipe down? This is an abysmal listing and the second controller thats been listed as "excellent" but has been trashed with use. Im tempted to do a charge back for false advertising and i definitely wont be purchasing ANYTHING open box from Best Buy. The only thing this store is good for, is picking up NEW Samsung devices.