Customer Ratings & Reviews

I want to like this controller but I don't. The buttons don't register half of the time, stick drift happens too often, and the price is off. To replace it, means having to wait for another one to come from Microsoft or shell out a lot of money.

Bought excellent condition and the right stick was broken

Great controller cheaper option if tou already have bought elite controller before

Bought this in 9/17/20 and on 10/22/20 I have left stick drift. SMH Microsoft I cant be buying $60 warranty every month. I consider myself a casual and average gamer. I play battle royale once every couple of days and for maybe 3-5 hours at a time. Unacceptable *Note the microsoft only offers 30 manufacturers warranty. You need the best buy warranty if you are going to get this

Open-box. Perhaps my understanding of Open-Box is skewed. Historically, those items are in the original manufacturers box, and otherwise like new. The item I received was reboxed in a generic cardboard box. When I checked warranty, the item had no warranty via Microsoft. While it was less expensive than a new controller, the trade-off was not worthwhile, so I returned it. It did not appear to have any defects.

Product is nice, the first year of use is great. Having access to extra buttons is convenient. However this controller is way too expensive to only last roughly two years. I am a moderate gamer and disappointed to get so little play time out of the controller.

I was very happy to get this Elite Series 2, as the first Elite Controller was fantastic. After using the Series 2, I noticed that the ergonomic design had improved slightly over the last iteration. HOWEVER, after using the controller for less than one full day, the paddles on the back of the controller stopped functioning. I tried updating the controller - no updates available. I tried turning off the controller and then powering it back on, to no avail. I then restarted my console, thinking "perhaps that will work." Yet again, I was disappointed to find that the controller's paddles still do not work. $180 down the drain, since my controller is not returnable anymore. I purchased it in advance of the Series X launch so I'd have it when my new console arrived. I guess I won't ever purchase accessories that far in advance again!!

Awesome Wireless Xbox controller! Does everything I had hoped and more! Love it!

I understand that it was a open box, but having stick drift that bad on a controller that should’ve been recertified tested and tested again it’s pretty ridiculous

This is a great controller and feels very solid. Unfortunately, it still develops the joystick drift that I have had an issue with on all other controllers.

Face buttons won't register sometimes (specifically the A button) and bluetooth connection is completely unreliable. My old DS4 controller from 2015 has a better connection than this, and still holds up really well. There are some serious QC issues with this controller.

purchased an 'excellent' open box controller. It looked great but had horrible stick drift when I got it home. Unfortunately, none of the other open boxed items looked good compared to this one with stick drift.

Haven’t tried bought as a gift hope he enjoys it and it works

Baught it seemed good ag first for a openbox then opened it and there seemed to be stickdrift on it and was very bad . Drove back 20 min and even tho there website said they had more open box in the back , they told me they didnt have any .

Not my cup of tea is nice to hold but as far as it goes

Havent experienced any stick drift yet. Hopefully it lasts.

very pricey however my son stated this is the best controller he has ever used

I bought 3 of these controllers .. 1 been to microsoft for repairs 3 times in 6 months Another was sent back to best buy because the paddles didnt work and stick drift , and the 3rd is actually perfectly fine and is a great controller .

This was the first controller I had tried other than the ones that came with the XBox when I bought it. I found the controller difficult to use because of the paddles on the back. The paddles can be removed, but at that point you might as well not have this controller. This controller may be more beneficial for specific games or other types of games, but I typically play the Forza series and Call of Duty, and for those I didn't find it any better than the regular XBox controller.

So far so good. Works like it should. Paddles on the back are very comfortable.