Customer Ratings & Reviews
- Model:
- RFZ-00017
- SKU:
- 6537448
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's excellent overall performance, impressive battery life, and extensive customization options, noting its comfortable feel and good weight. However, customers are negative about recurring issues such as stick drift and the durability of the buttons, which some report breaking quickly. The price is also a point of concern for some buyers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Best Controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best controller I've ever had. Fully programmable and great battery life.
I would recommend this to a friend - Cons mentioned:Stick drift
Never worth the money.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stick drift within the first two days of use. Like every Xbox controller made by Microsoft.
No, I would not recommend this to a friend Arrived dirty for used
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to receive and use “open box.” However, this will be the last time online. Controller arrived dirty... ultimately decided to return.
No, I would not recommend this to a friend- Cons mentioned:Price
Too much $$$
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice controller, but WAY WAY WAY too expensive. Had to return because I could not justify the price.
No, I would not recommend this to a friend - Cons mentioned:Stick drift
to much stick drift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.feeling is great returned due to buying two of them and have so much stick drift
No, I would not recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Stick drift
Staff was great, controller wasn't
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller felt tough and durable, but had stick drift out of the box. Returned it for another one and it also had stick drift out of the box. The staff was great and helpful but the product itself was sub par.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Awesome controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely love this controller, makes fps games a lot more competitive
I would recommend this to a friend Could be better for the price but decent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grip on the controller will wear out but other than that it worked pretty well for over a year.
I would recommend this to a friend- Cons mentioned:Stick drift
don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible do not recommend. already has stick drift after a few months of using also randomly reloads when i'm playing mw2 and the 'mouse click triggers are horrible and dont always work when you pull them
No, I would not recommend this to a friend Would be perfect if not for drift issue
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller has ruined me on regular controllers. But it started experiencing drift from the left joystick and it's super annoying.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Larry,
We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Battery life
Very responsive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects instantally every time. No issues long battery life. Love it.
I would recommend this to a friend - Cons mentioned:Stick drift
Defected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 5 and returned them all, each came out of the box defective. Issues from stick drift to sticky face buttons to crunchy triggers with each controller having one of these issues. My stock 2 year old controller that came with my Xbox one X is far better controller with a control freak on the right thumb stick “and no issues at all after two years”
No, I would not recommend this to a friend Hit or Miss Quality For The Price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller had a defective right bumper as other users have pointed out.
No, I would not recommend this to a friendBought Open Box Excellent, Received Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd "Open Box-Excellent" item I've bought from BestBuy. The first one (a DJI gimbal) was missing one non-critical piece but otherwise was nice. The last two (including this controller) were terrible and I returned. Although this item was supposedly "Excellent" condition, it came with MANY marks and scuffs all over it, the thumbsticks were clearly worn out, it looked like my 13 year old had played with it for the last 6-8 months. Poor condition. I returned it the same day and it will be my last time buying open box from Best Buy. Do they even look at the items before labeling them excellent? I rebought brand new and the item is a great product but DO NOT BUY OPEN BOX.
No, I would not recommend this to a friendProblems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good control but it started to glitch when you aren’t even to hung it for how much it was not work it
No, I would not recommend this to a friendI wanted to love it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted nothing more than to love this controller, it was very useful and made my gaming experince much better. The paddles helped me complete Elden Ring but the darn thing broke 4 months into using it.
No, I would not recommend this to a friendlet go
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.yay it work good and cool case with fun toys i liked
I would recommend this to a friend- Pros mentioned:Feel
Awesome!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Feels great! Looks great! Performs great! Built very premium.
I would recommend this to a friend - Pros mentioned:Overall performance
Amazvin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Muah THE BESTTYYTTTTTT OF THE BESTTYY uUjsnsjsusbddkksd uhhh veskdjdb
I would recommend this to a friend its okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has its problems like most connection issues or just controlling other applications instead of the one im using.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care