Customer Ratings & Reviews
- Model:
- RFZ-00017
- SKU:
- 6537448
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's excellent overall performance, impressive battery life, and extensive customization options, noting its comfortable feel and good weight. However, customers are negative about recurring issues such as stick drift and the durability of the buttons, which some report breaking quickly. The price is also a point of concern for some buyers.
This summary was generated by AI based on customer reviews.
Double Bumper Click
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok for a while - then the bumpers start to double click
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Dispointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive returned 5 of these. Either stick drift or buttons get stuck. I mainly play rocket league or apex
No, I would not recommend this to a friend Warranty
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller but I would never buy this product without warranty I went thru several already.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry if there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
It's alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. Not very customizable though. If you want simple.
I would recommend this to a friend- Cons mentioned:Button quality
They gave me a used controller at new price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller is used and has some issues with bottons not pressing
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, our team at Xbox Support may be able to help. Contact Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Stick drift
Drifting problem
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had the controller for a year and it’s already drifting smh
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. The manufacturer's warranty has been extended to one year, so we urge you to contact Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Overall performance
Love this controller! But...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a great controller. However, I’m so upset because for one it’s out of stock everywhere. Took forever to track this down. Plus, I open the box and my controller is missing two thumb sticks. Like what??? It’s brand new! How can this be? Will possibly return! I’m contacting Microsoft!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that your new Xbox Elite Wireless Controller Series 2 is missing two thumbsticks. If it's still within Best Buy's return period, we recommend exchanging it for a new one.
Hope that helps,
Chuck
Xbox Customer Care
Don’t buy if you’re wanting everything included
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to exchange because for whatever reason the back paddles weren’t included so that’s an L. I get like all the extra thumb sticks and stuff but no paddles?!? Really Microsoft
No, I would not recommend this to a friend- Pros mentioned:Weight
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Returned. Right out of the box the right joystick did not work. I loved the feel and the weight but when spending almost 200 dollars on a controller, it should be as trusty as the original Xbox one controller my toddler has thrown all over my house for the last four years.
No, I would not recommend this to a friend You’re gonna want the warranty.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my controller for a little under two years and with the first year the right bumper stopped responding soon after the left. Good thing I can reconfigure the layout and use the paddles. NOPE! Those broke too! I take good care of my equipment and to have that many faults in that sort of a time is unacceptable! Don’t buy this without the warranty! You’re gonna need it.
No, I would not recommend this to a friendMisleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only color that comes with the paddles and case is the black controller. If you prefer another color it’s going to cost you significantly more.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Take caution when buying
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These controllers are great when they work. On the other hand, they wear out and break pretty easily which is the downside. The Geek Squad protection is a must have when purchasing this product, unfortunately.
No, I would not recommend this to a friend Most have for online gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not as good as first gen elite control. Like the feel and trigger controls better on this one.
I would recommend this to a friendQuality issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given it 5 stars, but the right trigger is a little noisy...
I would recommend this to a friend- Cons mentioned:Button quality
Overpriced Brick
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On my 2nd series 2 elite controller. Returned the 1st with geek squad replacement due to buttons going bad. LB already out on replacement. Will send to Microsoft for repair but then selling. Not messing with this expensive brick anymore.
No, I would not recommend this to a friend DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month of use this controller no longer functions properly. The thumbsticks stick and make ALL games unusable and neither Xbox or Best Buy will take it back. I could have purchased two controllers for the price of this and will do so next time. If you are going to buy this MAKE SURE that you get the coverage so it can be replaced, I guess the joke is on me for assuming a $150 controller would work longer than 1 month.
No, I would not recommend this to a friendI wouldn’t waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left stick drift and RB not registering within a week. I only bought the controller because it was on sale. If you’re gaming on Xbox just buy a battlebeaver instead. It’s worth the wait. If you’re on PC the ps5 controller is the best.
No, I would not recommend this to a friend- Cons mentioned:Button quality
Sad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not delivered with all parts listed. Was listed in excellent condition but buttons weren't functional in addition to missing parts as stated.
No, I would not recommend this to a friend Pretty Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't come out good the first time, joysticks had major drift. Had to return for another one. So far so good.
I would recommend this to a friendtoo expensive
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the series 1 better. too expensive for the left stick to malfunction within a couple months
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you're experiencing an issue with your Xbox Elite Wireless Controller Series 2. If the problem is still occurring, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care