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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16949 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are positive about the product's excellent overall performance, impressive battery life, and extensive customization options, noting its comfortable feel and good weight. However, customers are negative about recurring issues such as stick drift and the durability of the buttons, which some report breaking quickly. The price is also a point of concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 787 Showing 15,721-15,740 of 16,949 reviews
  • Rated 3 out of 5 stars

    Depends on the gamer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice enough. Not in my opinion worth the money.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stick drift makes fps not playable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     The stick drift on this controller is so bad it makes FPS is unplayable it will literally move your aim making you lose multiple gun battles not worth at all

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox elite series

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller was in ok condition, however have reason to believe that the product was previously owned. I paid full price for a brand new controller, and one of the code for xbox live game pass had been previously used, not exactly something you’d expect from a “brand new” product

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    FLIMSY AND FRAGILE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY - BUTTON STICKING AND STICK DRIFT AFTER JUST DAYS OF USE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Loved it, then hated it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easily my favorite xbox controller. I haven't reached my 1 year mark quite yet and my left stick is drifting and my right bumper no longer works. Given that this was an almost $200 controller, I didn't think I'd need a warranty and it would last longer than a year. The standard warranty was 90 days from Microsoft and their only recourse is to try for a "standard exchange" for $100 and apparently those are getting denied as well. It's super disappointing because I baby my electronics but this controller did not even hold up to regular use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke right out of box

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this just before Christmas, but only got around to opening it today. Right out of the box, the right trigger was stuck in a position that continuously activates the key press. Disappointing to have this issue straight away.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as i thought. I returned it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think MS does a great job with hardware and was very excited to get the new controller. But for me the size and location for triggers and also the seams of the plastic left my hand with blisters. I have not had blisters from a game control before. Bummer, I wanted to like this. For the cost I can not recommend it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 1 out of 5 stars

    Breaks easily

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a casual gamer this is a great controller. If you game competetively or game on a frequent basis this controller will not last a year. I have had two of them. They get stick drag, bumpers fall off or stop working.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Lawrence,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    The price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldnt belive the price on the controller but my buddy swears by how good it is. I should of took pictures, One night of fc24 and the metal was from the thimbsticks was grinding and had an awful feel to it. You coukd see the scratch marks. It’s jsut like the plastic controller that grind and the plastic becomes powdery. Anyhow i thouht steel sticks would fix it and it did not. Not only that but theres no quick capture button which should be standard now.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The exact same as the Elite Series 2 EXCEPT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that separates the Elite Series 2 and this one is this model doesn’t come with the charging case. So if you’re looking for the charging case either buy the original Elite Series 2 or you can buy the compatability pack for an extra $50

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 1 out of 5 stars

    Do not get..

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bumpers break - not worth it this model - its defective. Maybe it lasted 4 months. Then the kid looked on line on how to take it apart and fix it and really messed it up. Avoid.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Used product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually get this controller "New" , but this time i really feel they sold me a refurbished product, there were scratches and it didn't feel new. 4 months later I have issues with the controller when I barely play.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Complete garbage

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers are all trash. I bought this and the core version and both of them the the same issue the regular controllers have. Bumper button fail. You think if you spend 100s of yout hard earned cash for a good product tye outcome would be better than paying for that regular 50 dollas controller. Might aswell buy the power A controller simve that has lasted longer than the elite controllers

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great when it worked well...

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the controller for 6 months and I’m already running into issues. The right thumb stick already has bad drift. The bottom left paddle also doesn’t register unless I press it multiple times. Microsoft’s warranty is a terrible 90 days, so make sure you buy the protection plan. Lesson learned...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer support

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer support ever! three attempts and 240 miles later I'm out an extra $$ for gas and now I don't have the controller I'll because of customer service they tell you one thing on the phone and then when you show up to the store they tell you something else Yes, I would recommend his controller if you bought it anywhere else

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 1 out of 5 stars

    Rubbish

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 5th Elite controller and 1st 2nd generation. All 5 have suffered from broken bumpers, tonight, the left trigger failed and is non responsive. I'm done with them. This particular unit isn't even a year old yet.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was awesome for that 3 weeks until it lasted, then the left stick just died, doesn't move back to the center.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too heavy and I don’t like the feel of it in my hand

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not very “elite”.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third/fourth controller. We keep having to repurchase geek squad warranty to turn it in for a new one because after a couple months, it disconnects continuously/stops charging. For the amount of money you’re paying, this is ridiculous. Disappointed in Microsoft!

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Arielle,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Stay away from this controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst $250 ever spent (with protection plan) Ive had the controller for one week and already having issues. Thumbsticks Love to twist and back off while in the middle of matches, A and RB have very bad input and sometimes you’ll have to push two, three times before it registers, I’ve lost connection in the middle of matches several times now to the point I have to reset my console for the controller to be recognized. The best thing about the controller are the trigger customization options. What a shame that the updated version of the Elite 2 is not being sold by Best Buy and that Microsoft is still selling this first wave of Elite 2

    No, I would not recommend this to a friend