4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 16949 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are positive about the product's excellent overall performance, impressive battery life, and extensive customization options, noting its comfortable feel and good weight. However, customers are negative about recurring issues such as stick drift and the durability of the buttons, which some report breaking quickly. The price is also a point of concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 794 Showing 15,861-15,880 of 16,949 reviews
  • Rated 2 out of 5 stars

    Elite is good for some, Bad for others..

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the first Elite for 4 yrs with no issues. The Elite 2 lasted just 92 days before the left stick died on me. I have recently decided against Elite controllers and have went with Scuf. I’m not looking back.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Crappy product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage controller, bought it day one and it gained stick drift; really bad after owning for about five months, would not buy another high end Microsoft product.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there is an issue with the thumbsticks on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love it but has a learning curve

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the versatility. Its taking a little getting used to it because its bigger in the hands than the nintendo gamepad im used to but it offers so much more. Learning curve

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 2 out of 5 stars

    Poor Quality

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased this controller twice now and returned it twice now. The first time I noticed the X button was hit or miss. Occasionally when I pressed it, it didn’t register. The second time was the same issue with the A button. Both times within a few days and < 10hrs of use. I wouldn’t recommend this controller. Should be top of the line quality for the price.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Another terrible item from a terrible company

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had stick drift 2 months after use, as well as the left trigger only sensing half the time.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Completly crapped out

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible dosent even hold up anymore. Bought it and the controller started drifting not even 2 weeks later

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I don't like

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The levers fall off, they don't move very well and they fail.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Elite Controller

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right bunper was inoperable and i had to return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product Microsoft

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap made product for the price! Microsoft needs better quality assurance on the cost of this product. I’ve had the side grips come off after 2 months and I’ve had to Gorilla glue it back on. After a year and a half the left analog and dpad flickers up and down or left and right while attempting to traverse the menu! This product needs to be made better it’s unacceptable! Don’t waste your money you’ll be unsatisfied!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Eh...

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features of this controller are nice and it’s a solid feel. Unfortunately I’ve have problems with connectivity and power cut outs while playing games. Very irritating. I would buy another but the bugs are too annoying.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry to hear that there are connection issues with your new Xbox Elite Wireless Controller Series 2. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. We recommend troubleshooting the problem with Xbox Support here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Joy stick broke after 2 days

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely should not brake for $180. This is not a good product. They meed to make them better

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    need help

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when i bought this controller it was sealed and everything but still had stick drift for skme reason

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    New and drifting already

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t have a month of use and the right joystick is already drifting down really bad. Is really expensive, you would think you would not have a problem like that.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Used Elite Series 2 Controller

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition, came with all parts. Some of the colors for changing the Xbox button don’t seem to work properly but that’s purely cosmetic.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s not worth it for the price.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox elite controller is okay I have bought 4 of theses controllers in the past 3 years lucky I have warranty but it plays out in six months.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Has potentially

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great control but the LT sticks. That is unacceptable for a $200 control that is only a few days old. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear there's an issue with the left thumbstick on your new Xbox Elite Wireless Controller Series 2. If you haven't already, we recommend exchanging it for a new one at Best Buy. Or if the return period has passed, please contact Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    KEEPING IT B/C MY OG ELITE CONTROL IS TORE UP.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    intermittently has issues connecting to the device and just blinks without being able to re-sync the controller to the console. it requires the use of a hardline connection to reconnect to the console.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    great premise, bad execution.

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stick drift was is horrible after less than a year. Tried solving, but unless its under manufacture warranty, would not buy again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Xbox

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very small, Very expensive breaks down in less than 5 months, I don’t recommend it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh don't upgrade

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret updating to the Series 2. The Series 1 was better. I have had to replace this model 3 times now. Starts drifting and buttons stop working.

    No, I would not recommend this to a friend