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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16949 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are positive about the product's excellent overall performance, impressive battery life, and extensive customization options, noting its comfortable feel and good weight. However, customers are negative about recurring issues such as stick drift and the durability of the buttons, which some report breaking quickly. The price is also a point of concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 797 Showing 15,921-15,940 of 16,949 reviews
  • Rated 2 out of 5 stars

    right trigger already sticking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have had this controller for 6 weeks and already right trigger is already sticking. Now Microsoft wants me to send it in and be without my $180 plus tax 200 dollar controller for 4-5 weeks. Unreal

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too expensive, broken in under a year.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek controller but way too expensive, need to pay more to actually customize it and use extra triggers, and right bumper already broken in less than a year.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor controller

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is not that reliable and is not worth the money to many glitches

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Overpriced inprecision

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy it. Poor design = stick drift. Class action brought up against MS for selling elite with this problem (public knowledge).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Bumpers go out quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bumper last go out every 3 months 4th one in a year that being said there so good I can’t help myself but keep buys more

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry if there's an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Terrible experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even 30 days can’t return and has stuck drift and right bumper doesn’t work

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Okay but uoset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controllers left trigger has something wrong with it where it doesn’t always register trigger pulls, and my Y button sticks, very upsetting when spending this much money on a controller....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just wow

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I was totally upset with this purchase because I was told by a Best Buy employee that it came with the carrying case and extra buttons got it home and was just the controller like ok great

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mispurchace

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got distracted by the color This isn't the regular style

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale for a christmas present and my little brother loves it! It doesnt come with paddle attachments but they’re super cheap on amazon.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 of these. On the first one, the up on the left joystick doesn't work. You have to move it around in the up position to get it to move forward. The second one the left bumper started sticking and now you have to press it really hard to get it to work. You'd think for $180 you'd get a quality controller, but it's just a regular junk controller with some extra buttons and grips.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got BBY to price match so this was a steal! Just having the ability to recharge is good. Wish basic controllers were rechargeable like the PS5.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Store looked awful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store experience was horrible. Upper management should be embarrassed to keep brick and mortar open if all their stores look like jails for products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Game Controller I ever had

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy woth purchase, comes with chargable battery so no need to buy it from third party. Best thing is you can move buttons arounds , Yay!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Elite 2 controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller sticks started drifted not even 30 days old yet.. i would recommend get the geek squad protection becouse these Controller's are good but dont last long

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    My Honest Review on the Xbox Elite Controller Gen2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s start at the beginning, I've owned nearly each version of the Xbox controllers. From the day one gen 1, the gen 2 Bluetooth, up to the series x/s controllers. Personally, the controller is a bit pricy for what you get but its still worth the price in the end. Compared to the gen 1 and gen 2 controllers (only difference is that the gen 2 has Bluetooth support with mobile devices and your pc) And the series x/s which moved to the superior C-Type port (finally!) and has textured grips. Keyword being textured, its still plastic so your palms can still get sweaty on intense or prolonged gaming sessions. Why did I write all this? Well to make a comparison from the standard controllers I've owned to the Elite Controller Series 2 that I now currently use. Myself personally I play a lot of PC games and racing simulators, so the paddles really help when playing manual versus having to use the buttons or bumpers. Also like the switch pro controller, you can connect it to your android device for various mobile games such as Fortnite and COD Mobile. However, I mainly use the Bluetooth paring to connect it to my pc for games that just personally feel better with a controller, such as Rivals Of Aether, Monster Hunter: World, and Saints Row. The stick customization is what really got me to buy the controller, it comes with different sticks of varying lengths and types. Most importantly, the controller uses real, that's right real rubber! For me who plays long and grinding game sessions when my palms can get sweaty, depending on the intensity of the game. Having rubber grips on the top and bottom of the controller is what I really enjoy. being rubber and not plastic, my hands hardly sweat at all. And lastly the internal battery, omg you have no idea how excited I was when I learned that it has an internal rechargeable battery that has up to 40 hours on a full charge. No need to buy a 12 pack of AA's just for my controller. Now for the controllers cons. First off is the price, sheesh $179.99 is pretty pricey, and it goes up to $200 if you get a warranty. (which I highly recommend if your controller starts acting up or breaks) Second is the Bluetooth paring, don't get me wrong, when connected to an Xbox it's absolutely flawless. But when I connect it to my PC, sometimes it starts having input lag. Depending on the game, this can decide whether you live or die, I'll use Monster Hunter: World as an example. I can't tell you how awful it is to be fighting a Tempered Rajang and have your controller start lagging just to get killed by his mouth beam. But that's an easy fix. As someone who uses galaxy phones, I just grab the charger from my phone and use it as a wired connection from the controller to the pc. This fixes the issue but it's a minor problem with a simple work around so its not too much of a deal breaker. Overall, I would suggest that you should buy this controller IF you're in need of a new one.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Michael,

      Thank you for sharing your great thoughts and feedback on your Xbox Elite Wireless Controller Series 2. We're thrilled that it has helped enhance your gaming experience. If the Bluetooth connection has too much lag on PC, another option is to get a Xbox Wireless Adapter for Windows 10. Using it will offer the same quality connection that you enjoy with your Xbox console.

      We hope you have a lot of fun with your Elite 2!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Bad product design

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In two controllers i had the arroz are pressed to the left

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke within 35 days of first use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this to my grandson for christmas. Here we are at Jan 25 and it’s already malfunctioning. He loved it until it broke and since I did read the reviews before I purchased it, noting the high incidence of failure, we did have the warranty. But to have to replace it after only a month indicates a poorly designed and tested product. Also the warranty can apparently only be used once unless s new warranty is purchased. For another $40.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there's an issue with your grandson's new Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so Xbox Support may also be able to help. If it hasn't already been replaced, please contact Xbox Support here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Button gone bad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Waited over a year for review. Top RB button stopped working, unless it is smashed. These things should last longer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    2nd controller stopped working already. GARBAGE

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left bumper on my first controller stopped working. It conveniently stopped working after the warranty had expired. Bought another one. Guess what. The left bumper stopped working AGAIN and right after the warranty expired. Do not fall for the trap. Do not buy this garbage. They are stealing from you

    No, I would not recommend this to a friend