Customer Ratings & Reviews

Problem with control not as detailed took back and had the same problem

After a month the analog stick no longer worked and had terrible stick drift

Given the price, AND the experience from the Elite series 1 there is no excuse for an even more expensive version of the product to be this broken. Again.

Broke in 3 days had to return it. Will not be buying another.

Do NOT buy. Less than 1 year the bottom housing cracked. The bottom housing should be a stronger or thicker plastic. Waste of money.

Don't be fooled by the quality feel. Your right bumper button will fail within months. This is the 2nd one that has done this to me. Several friends reported same issue. Would not recommend.

Don’t buy these controllers. 3 months my triggers went out

Start button wouldn’t be able to press without it getting stuck

Terrible controller, I’ve had it for about 8 or 9 months now and the battery is already destroy, will just randomly turn off every 10 seconds even when plugged into the charger cord

The controller itself feels great and has everything I really want in a controller. The weight is nice, the battery life is massive compared to other controllers. The easy customization on PC is great, and I don't need to do much, if anything at all, to have it work on PC games. I had the original black one as well. Unfortunately the shoulder button no longer works. For background, I use my controllers on average 4 days out of a week and for anywhere from 3-12 hrs out of the day. I don't play any intensely competitive games. So why 1 star? Since day one I've never gotten a controller that has ALL of its parts functioning properly. I've received 6 controllers in the past 2-3 months going back and forth sending different core controllers back to Microsoft. Each time I got a controller with different serial numbers. I was refused a refund and instead given a partial refund to keep the controller. 1st controller: came with defects on the grips and the magnets for the back paddles were weak for some reason. I could easily flick one off during a gaming session. Big mistake sending this in because otherwise, all the other buttons were functional. Everything to come was just worse off. 2nd controller: 1st day of use I would navigate a menu in games like Elden ring and it would move two spaces over. For whatever reason, bumpers would register double presses with a single press. I decided to play narrative/story centric games and discovered the A button also did this. Which, as you can imagine, made me skip a lot of dialogue I wanted to hear or read and was extremely frustrating. 3rd controller: Hey bumpers work but now both the A and Y buttons were registering double presses with only single taps. Like the previous controller but worse now because how often the Y button is used as part menu navigation in the games I play. At least not skipping dialogue just meant pressing B instead of A. 4th controller: Great now I have the opposite problem but with more buttons. All the ABXY buttons only registered if you pressed them exactly in the center. I could tap the buttons from the side and see them fully depress but it would not register an input. More prevalent with A button. 5th controller: Everything was fine wired. But for some reason, over wireless/bluetooth, the A button would not register rapid presses like it did over wired connection. Tapping the button, say, 30 times as fast I could, it would register maybe 5 of them with a long pause of no registered inputs in the middle. Did not have this issue with previous ones and again, this did not happen while wired. 6th controller: My current one and I will probably going to go for send it in AGAIN. This one, the left thumbstick will NOT click/depress if I angle it towards diagonal top left. Being that a lot of games use this as the run button, I often end up not being able to run if I happen to go that direction. I either have to pull back to click or press VERY hard to get it to register. This does not happen with any other direction. ON TOP OF THAT, the joysticks flick, badly. I'll run and let the stick go to make a character stop in game, only for them to stop and spasm out to try and do a sudden 180 degree turn. This is absolutely gamebreaking for games where I need to make minor quick movement adjustments to say, revive a teammate. More often than not, I'm fighting the flick because me doing a 180 degree turn makes me not face them which means I cant revive teammates. This did not happen with the previous ones. This is a disaster for games that use radial wheels for skill select because it will flick to opposite of what I pick. This is just absolutely ridiculous. Do any of these controllers go through QC? Does anyone bother to actually test them before slapping the OK sticker for them to be sold/given regardless whether or not it is new or refurbished? I would expect issues to pop up after playing for awhile. Not one day one for both new and refurbished controllers. Games played through ALL of these controllers: Persona 5, Fortnite, FF:Stranger of Paradise, Elden Ring, FFVII, Harvestella.

Had to return. Controller stopped working within less than 2 hours of light use.

garbage product from a garbage company would not recommend

Shipping took forever and the item was damaged and missing stuff when I finally got it. Had to return it and they had no more in stock for me to exchange it. Very disappointed

This was expected to be excellent condition according to discription but nothing worked the joysticks Both drifted and two of the four back buttons didn’t work unless u pressed real hard

Had to return 3 times before I got a decent controller. First one had a broke dpad, second one had a bad top right paddle and the third one had a broken b button

Controller broke in 8 months - left stick drifts and sticks when moving upward. Not worth the money, just buy three Xbox controllers for the price of this one.

Hoped for superior control, not even decent. Drifting all over the map.

It was amazing for only a couple months. The analog stick messed up conveniently after the return period ended. Just terrible.

This controller stopped working after 3 weeks of minimal use. Very expensive for the price and quality. My son loved it while it worked but won’t be purchasing again.

This did not make my day! This was highly recommended by the Best Buy Employee. I purchased it based on the recommendation... Definitely not worth a buy!!!