Customer Ratings & Reviews
- Model:
- RFZ-00017
- SKU:
- 6537448
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.
This summary was generated by AI based on customer reviews.
Don't buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They need to fix the sticks Microsoft must have had a faulty blueprint
No, I would not recommend this to a friendDisappointed in this product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very bad, I had so much hope in the Gen 2 because my Gen 1 works to date, but I have had nothing but problems since I bought this product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. The warranty period has recently been extended from 90 days to one year, so we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Came broken out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left stick was defective as well as the left trigger
No, I would not recommend this to a friendPoor quality control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came out of the box with the d-pad lopsided. More than one I got came this way.
No, I would not recommend this to a friendBattery disappointment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About 3 months after purchase controller will not hold a charge. Very disappointing considering the cost. Would not recommend.
No, I would not recommend this to a friend
Elite controller review
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] horrible, buttons are in an awkward spot and breaks easily
No, I would not recommend this to a friendBuy the extended warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 2 weeks. Didnt buy the extended warranty so it trash
No, I would not recommend this to a friendOpen Box Buyer Beware!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never purchase another open box item from Best Buy! I purchased Microsoft - Elite Series 2 Core Wireless Controller for Xbox One, Xbox Series X, and Xbox Series S - White in the open box EXCELLENT. The item came without any accessories. When I called Best Buy's customer service I was told I couldn't return the item I would have to go to the store and when you purchase open box items there is no guarantee all the accessories will be included! However if you check on the website it states that in EXCELLENT condition all accessories are included. Clearly they don't honor what they state. I now have to waste gas money driving back and forth to the closest store. Buying the open box didn't actually save me any money. I expected better quality from Best Buy.
No, I would not recommend this to a friendQuality not as good as series one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped it one time and L3 broke. The analog sticks from the series one controllers also offered better options.
No, I would not recommend this to a friendUseless in 90 days
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Joy stick no longer works after just 3 months. It's really unfortunate I cannot get a refund for such a poorly made product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Was not Brand New
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not brand new. I was sent a previously used controller. Box sticker seal was broken. Controller inside had visible dirtiness and usage.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that your Xbox Elite Wireless Controller Series 2 hasn't met expectations. If you haven't done so already, we recommend exchanging it for a new one through Best Buy.
Hope that helps,
Chuck
Xbox Customer Care
Excellent Condtion??
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing the charge cord, thumb sticks wont charge.
No, I would not recommend this to a friendUsed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing usb-c cord, scuffed up, and stick tension not uniform. Was so excited and then so crushed, thanks.
No, I would not recommend this to a friendLeft thumb stick issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered today I got it hooked to the console hoped on one game of modern warfare and the left stick started to malfunction would not recommend
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with the left thumbstick on your new Xbox Elite Wireless Controller Series 2. If it's within Best Buy's return period, we first recommend contacting Best Buy to see if it's possible to exchange for a new one. If that's not an option, please contact Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Open box item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was an open box had to return, but I ended up getting a new one
No, I would not recommend this to a friendNeeds better buttons
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It feels great in the hand and the joystick are accurate but the x button has now failed. It only works half the time.
No, I would not recommend this to a friendNot so good.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not happy this purchase. I bought these and less than 5 months later it drags a little. I don't think they are worth it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible input lag. This controller is awful and overpriced.
No, I would not recommend this to a friendSticks were hard to push down after time.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy! The left and right sticks could stop working after pushing down on them, like both of mine have done.
No, I would not recommend this to a friendUnresponsive buttons
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Y button was pushed in and locked in place, rb button as well completely pushed in and locked in place causing no function possible on controller
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with the buttons on your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care