Customer Ratings & Reviews
- Model:
- RFZ-00017
- SKU:
- 6537448
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.
This summary was generated by AI based on customer reviews.
Defective out of box
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I opened the box and used the controller I had an issue with the left joystick sticking and not operating correctly.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your new Xbox Elite Wireless Controller Series 2. If you haven't done so already, we recommend exchanging it for a new one through Best Buy. If that's not possible, please reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broke within 1 month
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth button jammed in the “on” position. Will not work wirelessly
No, I would not recommend this to a friendGood if it works
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good controller only if it works. I already got a couple of this but for some reason the d-pad isnt as responsive.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there is an issue with the D-pad on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not keep a charge and disconnect for no reason.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Overall performance
Twice as good as the first one!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$180 might seem expensive but for 3x the cost of a normal controller you are getting a beast of a gamepad - incredibly durable with super-precise inputs and haptic feedback triggers. The built-in battery (no more AA batteries) can last as long as 40 hours and there is this awesome charging pedestal included as well as a 9ft heavyduty braided USB-C cable so you can keep playing while you charge. There are 3 user profiles so you can customize your COD, Forza, and Gears5 controls (or any other games) using the Xbox Accessories App and recall them with a tap of a button. Controller comes with all sorts of accessories like replacement sticks with convex and concave thumbpads and a tool to tighten the analog movement making it more stiff and precise. Also holding slots for the 4 butterfly paddles if you prefer to remove them. And all this comes in a heavyduty canvas carrying case. Elite 2 controller also connects to your Win10 PC using the included 9ft USB-C cable or wirelessly with new built-in Bluetooth support (PC must have Bluetooth or you can buy the Insignia BT USB adapter for $20) Win10 also has version of the Xbox Accessory App for setup. This is easily the most durable and flexible controller I have ever owned. There were reported quality issues with the first Elite controller back in 2015 and it looks like Microsoft addressed all of these concerns while making several consumer-requested feature improvements. The Elite 2 is also confirmed to work with next year's new Xbox Scarlett so your investment is safe moving forward into the next generation.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thank you for your great review of your new Xbox Elite Wireless Controller Series 2! It's great to hear that you're a fan of its many new features, and we're delighted that you consider it to be the most durable and flexible controller you've ever owned. We hope you have a lot of fun with it.
Happy gaming,
Chuck
Xbox Customer Care
30 days later
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left stick no longer works, but you only have 15 days for a return. I'll stick to Amazon from here on out for all electronic purchases.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with the left thumbstick on your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might be good with an xbox but sucks compaered to a mouse and keyboard.
No, I would not recommend this to a frienddoesnt come with paddles ITS AN ELITE WITH no padd
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't come with paddles ITS AN ELITE WITH no paddles ??
No, I would not recommend this to a friendTrash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate the feel ps4 controller better in my opinion.
No, I would not recommend this to a friendAvoid..
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed in less than 3 weeks. Got my money back and never wanted another.. fwiw my friend has gone through 2 already..
No, I would not recommend this to a friendSucks have button delay didn’t even have for long
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Button delay button delay a buttons have press hard hopefully pro fusion work better
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. Xbox Support may be able to help! We recommend troubleshooting the problem with them here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.30 days into owning the controllers its having issues with the headphone jack. Not what I was expecting when paying 200 bucks.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mitchell,
We're sorry that there's an issue with the headset jack on your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If htat's not possible, please reach out to Xbox Support for assistance under the manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Bulky and Uncomfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back paddle placement is terrible. I never use it.
No, I would not recommend this to a friendA Button Broken…. Again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second time I bought this controller and the A button didnt work.
No, I would not recommend this to a friendWaste
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broke within a month of using it. It would be connected by the usb cord and it still would just disconnect mid game.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with random disconnects with your new Xbox Elite Wireless Controller Series 2. We recommend troubleshooting the issue with Xbox Support; they may also be able to assist with repair under its 90-day limited manufacturer's warranty from Microsoft. Contact Xbox Support here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a little over two weeks and two of the back flippers no longer work.
No, I would not recommend this to a friendGreat idea but poor execution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through 3 of these controllers before I finally gave up. Great design but each had build quality issues.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Chris,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broken
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken as soon as it arrived. The joysticks drift and the A button only registered being pressed half the time.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Chris,
We're sorry that there are issues with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance under its 90-day limited manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Item came broken
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller came broken. Rb and lb didnt work. Dissapointing
No, I would not recommend this to a friendGet a Scuf instead
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These controllers are trash. The bumper is so cheap
No, I would not recommend this to a friend