Customer Ratings & Reviews
- Model:
- RFZ-00017
- SKU:
- 6537448
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.
This summary was generated by AI based on customer reviews.
Missing cord and passes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was missing the cord in one of the paddles did not have the game pass or Xbox Gold
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Clint,
We're sorry that your new Xbox Elite Wireless Controller Series 2 is missing parts. If it's still within Best Buy's return period, we recommend exchanging it for a new one.
Hope that helps,
Chuck
Xbox Customer Care
Waste of money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6m of use, the right bumper is faulty. For the price I expected better quality.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Vince,
We're sorry that there is an issue with the right bumper on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Big nope
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk didn't work out of the box. Feels nice, works bad
No, I would not recommend this to a friendOverpriced rechargeable controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Overpriced just for a rechargeable battery...
No, I would not recommend this to a friend- Cons mentioned:Stick drift
stick drift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not the best deal at all. i only use this for rocket league and i normally get a year out of the 30 dollar controllers before they start to stick drift. this waste of money already drifts.
No, I would not recommend this to a friend Elite controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work how it should; geek squad has no idea how to fix it and no one can help me.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. Xbox Support may be able to help! We recommend contacting them for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
xbox controller elite
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its broken and the box is destroyed never buying open box controllers again
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your Xbox Elite Wireless Controller Series 2. If you haven't done so already, we recommend contacting Best Buy customer service for assistance.
Hope that helps,
Chuck
Xbox Customer Care
Bad Product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in January 20 2022 and went bad in July.
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty sucks and neither Xbox or Best Buy will honer extended warranty purchase
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Rip off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last a year! $200 for a plastic piece of garbage. Poor workmanship.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Lorie,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two of these and had to return both because they were both defected.
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Weight
Good controller but SHAME on Microsoft for repairs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice controller. A bit weighty which I liked. You can feel the quality built into the controller. Score is a 4 because it is a really good controller. BUT...there are some issues. From worse to not so bad. Make sure you get the insurance on the controller. I sent my controller into Microsoft for left stick drift. 4 times. Yes, 4 times. Each time I got back a controller in worse condition than the original. I'm not the only one. Also, forget about getting ahold of Microsoft to talk to them about it. They won't. I WILL NEVER BUY A MICROSOFT CONTROLLER AGAIN for this reason. PC USERS: Yes you can change all the buttons to whatever you want. They can also be programmed to shift (button of your choice to act as shift)+(whatever button) but that's it. All the buttons can be programmed that way. But the buttons can only be programmed to whatever buttons are on the controller. So PC users are screwed if you want to set this up as a keyboard short cut. Also, no macros can be set up. So the box tag that says buttons are programmable is slightly misleading for pc users only. Also, no macros PC USERS: Another issue is that you need to buy an xbox controller dongle for pc. The controller acts wonky on some games when using bluetooth on the pc. Would I recommend it? At your own risk. It's a really good controller but pray that nothing breaks on it. Microsoft won't repair it. They'll send you broken ones in place of it.
I would recommend this to a friend Connection issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too many connection issues. Would not recommend to anyone. Had to return it
No, I would not recommend this to a friendDo not buy if you game a ton. 6+hours a day
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 2 months I'm on to number 5! Buy a warranty. Get it at bestbuy
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller broke once again. I’ve had three of these and they all broke.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
The Controller that broke fast
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller looks good and is easy to use but the quality is the worst
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one.
Otherwise, the limited manufacturer's warranty has been extended to one year. Please reach out to Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Seems well constructed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems well constructed however the one I had gotten broke almost immediately which leads me to believe it was a manufacture defect. The right joystick wouldnt click and the right top bumper was hard to activate in gsme.
No, I would not recommend this to a friendPurchase protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not ask me if I wanted purchase protection
No, I would not recommend this to a friendBroke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller didn’t work at all it was broken and was sold to me
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance under its manufacturer warranty here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Don’t waste your money on this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t but this crap controller it came broke day 1 of use
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Juan,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. If it's within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care