Customer Ratings & Reviews

The controller consistently does not register button presses. TERRIBLE QA from Microsoft. I am waiting for my third replacement.. if not perfect - I will be returning and purchasing the older one.

I bought this controller on release and this controller says it’s built to last but I have had nothing but problems the left stick stoped clicking 2 paddles broke and my left number doesn’t work I have hated this controller and I hope you don’t spend your money on this

The analogue sticks are so loose that it has to have a massive dead zone to prevent stick drift. So minor inputs are not registered. This was an issue soon after purchase.

I bought this from Best Buy “new” for $160 opened it to find out there was no joysticks or charging cord Best Buy is scamming

Right Bumper unresponsive after 10 months of use. Tried to get support online which led to the only option of a $100 dollar replacement. Not spending that additional amount of money for a dice roll of a controller. Hope the cost savings was worth it Microsoft.

Do NOT buy this controller!!!!!!! Mine did not last at all!!!! RB button failed after 1 year and that is it. 1 year warranty is lame for this product!!!!! Looking elsewhere for a product that lasts. These controllers are known to fail!! Believe it!!!

These controllers are constantly breaking, specifically the joysticks. Xbox warranty and customer service is garbage. Something at this price point shouldn't have to be replaced every 6 months. Frustrating enough that I will be buying a PS5 this winter.

Bought Open Box Excellent Condition. meaning no missing components. it was missing charging dock, damaged usbc cable and the controller was stained.

This controller is worse compared to the series 1. The grips are more slippery than grippy. The paddles are to clicky causing slow movements in FPS games like fortnite. It constantly feels like it’s going to fall out of my hand. DONT BUY ITS A WASTE OF MONEY!!

Feels good out the box. Broke fast. Tripper stops broke within 2 months. Right bumper is broken. Head phone jack is loose. Charging port is loose. 1 paddle on back is broken. Have never dropped it or anything. Wish I got a warranty

Not working with my Smart TV,, shows that it's connected but nothing works.

Do not order, roommate did and was sent an obvious return that was missing items. These are not new. Saw someone else saying the same

It never says that you only get the controller no paddles or nothing else don't recommend this to others.

Input lag is really bad. The analog stick adjustment is also very bad. Overall just a poor controller

Extremely disappointed. I bought an "open box controller " which was advertised as the following. *"Geek Squad Certified Professionally Cleaned Looks brand new Includes all original parts/accessories." It was not even kind of clean, it had FOOD particals on it, pizza or spaghetti sauce, and greasy finger prints... it was DISGUSTING... and i will be returning it...

came broken and had to send it back… i was so excited but now i can’t use it sadly…

This controller keeps disconnecting plus my analog and d-pad moves without me touching it... i never dropped the remote nor got liquid inside of it and its brand new smh

STOP SCAMMING US MICROSOFT. Why do you charge so much for thee worst made controller on the market? im on my third because they only last about a month before gooing to COMPLETE CRAP IN EVERYWAY POSSIBLE.

I don't care what anybody says but the quality socks I have had it for 1.5 years and magnets consistently are weak and with subtle movements the prices fall off so don't buy this remote.

Product breaks easily and needs to be replaced constantly.