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Customer reviews

Rating 4.4 out of 5 stars with 17004 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the controller's exceptional overall performance, impressive battery life, and extensive customization options. Users also frequently praise the device's comfortable grip, balanced weight, and high-quality tactile feel. However, some customers have expressed concerns regarding the durability of the buttons and bumpers, as well as the early onset of stick drift. Despite these technical frustrations and the premium price point, many still consider it a top-tier gaming accessory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 797 Showing 15,921-15,940 of 17,004 reviews
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    New and drifting already

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t have a month of use and the right joystick is already drifting down really bad. Is really expensive, you would think you would not have a problem like that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product Microsoft

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheap made product for the price! Microsoft needs better quality assurance on the cost of this product. I’ve had the side grips come off after 2 months and I’ve had to Gorilla glue it back on. After a year and a half the left analog and dpad flickers up and down or left and right while attempting to traverse the menu! This product needs to be made better it’s unacceptable! Don’t waste your money you’ll be unsatisfied!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Has potentially

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great control but the LT sticks. That is unacceptable for a $200 control that is only a few days old. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear there's an issue with the left thumbstick on your new Xbox Elite Wireless Controller Series 2. If you haven't already, we recommend exchanging it for a new one at Best Buy. Or if the return period has passed, please contact Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    I don't like

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The levers fall off, they don't move very well and they fail.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    KEEPING IT B/C MY OG ELITE CONTROL IS TORE UP.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    intermittently has issues connecting to the device and just blinks without being able to re-sync the controller to the console. it requires the use of a hardline connection to reconnect to the console.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Open box item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a open box thinking it would be a good deal and it wasn’t the right side joy stick is broken and Best Buy refused to take it back even though the review on it was in like new condition.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    need help

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when i bought this controller it was sealed and everything but still had stick drift for skme reason

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Joy stick broke after 2 days

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely should not brake for $180. This is not a good product. They meed to make them better

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    great premise, bad execution.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stick drift was is horrible after less than a year. Tried solving, but unless its under manufacture warranty, would not buy again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Used Elite Series 2 Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition, came with all parts. Some of the colors for changing the Xbox button don’t seem to work properly but that’s purely cosmetic.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s not worth it for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox elite controller is okay I have bought 4 of theses controllers in the past 3 years lucky I have warranty but it plays out in six months.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to exchange my product for a new one 5 times, sticks came out all with drift, really a shame. It's sad that it is a good design controller but with such low quality materials

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh don't upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret updating to the Series 2. The Series 1 was better. I have had to replace this model 3 times now. Starts drifting and buttons stop working.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Xbox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very small, Very expensive breaks down in less than 5 months, I don’t recommend it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mission Failed! we'll get em' next time!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller was beautiful after I bought it. A shiny new toy! You open the packaging, and sniff the brand new controller Like you would buying a brand new car! Now, using it on day one, the Y button is 50% responsive from input press, and sometimes the right bumper doesn't want to cooperate 80% of the time as well! fun times! premium controller! poor in the taste of actual usage.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They need to fix the sticks Microsoft must have had a faulty blueprint

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Shame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drifting issue (of course). For the amount of money and the warranty from Microsoft and process of trying to return it its obvious not worth it.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you haven't already returned it, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    $180 dollar paperweight

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. This is my 2nd elite series 2 controller. $60 dollar geek squad plan purchased with original controller. Returned controller because the right bumper stopped working and the trigger lock for the right trigger broke off so I returned it and got another one, paid another $60 for geek squad plan and the thumb sticks literally unscrew themselves while you’re gaming. Don’t waste your money

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Elite 2 - Not a good choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this controller late January, around March 10th RB button was broken, now sticks have horrible drift. Pretty unplayable. and of course I didnt get warranty :)

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Trash

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is super trash I'm on my third controller and a left joystick drift so bad I have to take it back tomorrow the people there probably think I'm crazy

    No, I would not recommend this to a friend