Customer Ratings & Reviews

Very good controller for hard core gaming. The grip feels nice and has wireless charging

Controller is amazing and would be super perfect but came defective twice. Had to exchange the first and second finally got a good one the third time. Had to talk with Microsoft got tired of paying BB 40$ for insurance when it was clearly a Microsoft error. My controllers had joystick drift.

Excellent controller. Best one ever made by far not close.

This remote is by far one of the best investments I’ve made for gaming. It is so smooth and refined if anyone is looking for a great gaming remote this is it it surprised me how well is made they really outdid themselves!

Everything is good about it, my son told me it's the best!!

This is the best and I mean the best Xbox controller

I bought this used controller from the Best Buy in Hillsboro, OR a few months ago and was absolutely shocked at the quality of the item(s). I know that buying Open Box items comes with significant risks, but I did NOT know that among them were risks to my health. To begin with, I would like to reiterate my awareness of the possibility that Open Box, As-Is items may be missing some things. But the absence of the vast majority of the parts that come with this item was a real surprise and letdown. The item was an Xbox Elite Series 2 controller, which comes with 2 sets of (2) paddle-style attachments for use on the rear of the controller. The unit I received had none whatsoever. This was disheartening to say the least, but I honestly don't know if I could have brought myself to pick the unit up with bare hands. Why? Because this was the single dirtiest piece of video gaming equipment I have seen in my 35 years on earth. There was a layer ... of what I can only hope is food grease.... on every surface of the unit. Smears, smudges, and flakes of an unknown white substance covered the handgrips, buttons, D-Pad, triggers... - the whole thing in other words, having become stuck in the grease that covered it. But then I put on my glasses. Upon closer inspection I became even more disgusted with my Best Buy purchase. When I looked at the grooves in the face of the controller, I saw that they were caked with an unknown, whitish/yellowish/brownish residue (which I can only assume is skin. truly revolting). It was absolutely obvious to me that this unit had not been cleaned, restored, or even looked at by anyone whatsoever. It seems to me that anyone with reasonable judgement would never accept a return of this quality (I paid around $100 for the unit by the way, of my hard-earned cash which I have precious little of, being a 35-year-old laborer with no higher education) and dare charge the price I paid for it - it would be cruel and predatory. I was so disgusted with this thing that it has been in my closet since. I no longer trust Best Buy. I had bought a membership to My Best Buy Plus the very day all of this happened. But I feel that I was swindled that day - at the very least. The unit I was given was among the most disappointing purchases I have made in my life. I felt misled, cheated, and lied to. So, unfortunately, I have not returned to Best Buy since. I would have liked to make good use of the My Best Buy Plus membership I purchased that day and was excited to enroll and make frequent use of it. But again, since that day I have not returned. Video games are an escape from the injustices of life in this day and age for me usually but buying this unsanitary and feature-bare unit brought distrust and stress into the equation for something that I usually love. To go on, I like to avoid confrontation, if possible. I learn my lessons when necessary and am not as articulate as I am in this medium when expressing frustrating problems face to face. And, on top of this, I was a bit dejected about the whole subject - it was a personal embarrassment to have been "screwed" so to speak. And I assumed that the person who had approved the sale of the bad unit worked there and might not be much help... (My wife stated about the controller: "I'm not touching that." when I showered it to her, wondering if I was overreacting. The Xbox is hers anyway and this would have been her controller.) So as far as I am concerned at this time, I was reminded of one of life's hard lessons that day - that the things (in this case Best Buy) we trust and love the most can turn their backs on you in an instant. I cannot express how disappointed I was with the item I received. Best Buy was on a short list of stores that I trusted - I was always happy to go there because I knew I would receive top quality merchandise (I've bought open-box on other occasions as well). But my experience that day voided the good regard I had for Best Buy stores. It's really unfortunate and a bit disheartening. I pray that no one else has gotten a unit like I received. It appeared to be a health hazard. Sincerely, Preston S. Disappointed customer and member of My Best Buy Plus since 2024

son loves it..says it is the best..got it for him for xmas..

Works like a dream. Would highly recommend to all gamers

Bought a used one and overall quality is great. The left bumper is a bit finicky at times but whatd else did you expect of a used controller. The cashier even threw in a deal so shoutout to that worker.

Wish there were at least 2 paddles to come in the box. Otherwise, it's a great controller with removeable parts if you already own extra parts from an Elite Series 2 controller

Great controller but don’t last very long if you’re a gamer who plays very frequently. I recommend getting the warranty

A must for anyone serious about gaming on a controller. Your grip switches can be programmed to any button which you are able to switch and program for different games in your collection. Works on PC and the new Series X. I’m glad I made this purchase. Definitely a power move when you bust this out on your friends.

Purchased as a gift and it was a hit!!!!My grandson loves it

I couldn't ask for a better gaming experience. Programmable buttons to switch quickly between fps and racing games, programmable triggers to provide shorter travel/response distance.

Best xbox one controller on the market. very durable

The ability to adjust the stick tension is by far the best feature of this controller. Having 4 different stick layouts at the push of a button helps with multiple players in the house or the different games we play. 5 of 5 stars but make in different color choices to make that 200$+ price point more enjoyable.

I loved the original and this one is even better! I love it

confortable and very well made. great for hours of gaming

This controller is a must have if you game hard...