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Customer reviews

Rating 4.4 out of 5 stars with 16985 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the product's great overall performance, impressive battery life, and extensive customization options. They also frequently praise its comfortable grip, good weight, and responsive feel. However, a significant number of customers have reported issues with stick drift developing quickly and concerns regarding the durability of the buttons, including the bumpers. Despite some initial hesitation about the price, the positive attributes like its overall comfort and useful paddles generally contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 16,985 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over a year of use, and still loving it.. no stick drift either!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best upgrade from the original Elite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the original Elite controller this one is by far an amazing upgrade. Having the ability to adjust the tension on the thumbsticks is great for dialing in the accuracy for FPS games, the extra middle trigger stop is awesome if you're not wanting to go all the way to the short stop for other games as well, and the adjusted paddles on the back are much better without having to worry about accidentally hitting them while playing. The built in rechargeable battery is a step above the play and charge kit battery. I have definitely noticed a significant increase in play time before needing to charge it. If you're on the fence whether to keep your original Elite over this one then you're missing out. The Elite 2 is definitely worth the money for the upgrade.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Congratulations on upgrading to Xbox Elite Wireless Controller Series 2! We're glad that you're enjoying its updated customization features and built-in rechargeable battery. Thank you for sharing your experience; we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the upgrade from the standard xbox controllers

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers

    Rated 3 out of 5 stars

    Feels good, but Bad Quality control and not worthy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the controller felt good when sitting on the hands. The dome joystick and the adjustable tension makes it really comfortable to play games. But there are still some issues on the controller I received. I can hear something when I shake it; the dead zones of the joysticks are even larger than my regular one s controller; the top part along with the bumpers is a bit loose. I don't think paying almost $200 for a possible defective controller is a wise choice. Also, as a PC gamer, I don't feel the upgrade worth that much of penny that is 3-5 times more than a regular one s controller.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Tony,

      We're sorry to hear that there are issues with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome Controller!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this controller! For years I always rocked a normal Xbox controller but upgrading to an elite was one of the best decisions! Great Grip and Battery life!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Top Choice for a Hardcore Gamer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox Elite Series 2 controller is awesome-super customizable, from the bumpers to the Xbox logo light, To mapping a button for the achievements page, and so much more . It feels great in my hands and really steps up my gaming. But here’s the problem: I paid for an “excellent” open box controller, expecting almost new quality, but got one with broken buttons and bumpers. Support told me I had to drive an hour to return it, which just isn’t doable with my night shifts and being a single dad. I wish they’d let me ship it back or at least offered some money back for the hassle and receiving the cheaper controller. Awesome controller, but the buying experience was a letdown.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up on sale, it works exactly as advertised and does well as a replacement for my older controller that had stopped working.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Ok, but not great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sticky buttons, and stick drift 30 days in of owning this product, otherwise very durable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Elite Until Broken

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox Elite Series 2 controller feels like quality the first time you hold the controller. The grips are comfortable, the interchangeable sticks and D-Pad make you feel that the controller is designed for anyone. The paddles add even more customization than the average gamer knew they needed. With features like this how could this controller be rated any less than a 5 you may wonder. Well lets just say that the experience is "Elite" until the controller falls apart, literally. The Series 2 was my second go at the Elite controllers from Microsoft and at first I fell in love again and forgot how my original elite controller broke. However after nearly a year of using the controller my left stick's button (LS) was no longer operational. I made due by making my paddles the LS and RS buttons and have grown accustom to utilizing those. Then the second fault occurred, my left bumper no longer registered. Now I could've just thrown in another set of paddles to get me by, but the paddles aren't meant to replace broken components. So at the end of the day, the controller truly is a fantastic experience and changes the way I viewed controllers. However I am 0/2 with working Elite controllers, I had insurance on the controller via GeekSquad so I did swap it out for a new one. Just buyer beware on the fragile nature of the controller. Highly Recommend Geek Squad insurance.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Best Controller for the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great controller, but the one issue it has is drift. The last one I owned had drift, and was unfixable. Bought the same one, as the feel of this one is the best. Hopefully it lasts longer than my previous one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller great store with great workers❤️❤️

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im loving the series 2 controller. It fits nicely in my hands. Very easy to use. Battery life is great. No issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's nice, but $180 nice?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure why everyone says this controller is so great. It's pretty nice and all, but worth the $180 I'm not so sure. It's comfortable, comes with interchangeable parts, 4 paddle buttons on the bottom, rechargeable, thumbsticks triggrts are adjustable, and control scheme profiles. To anyone reading this that has read other reviews of people talking about the thumbsticks feeling lose out of the box, they are adjustable. It comes with a tool that you can use to make them stiff or loose. It's actually pretty nice being able to adjust how much tension is required to move the stick. Can make fine point aim easier.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Pretty cool. But..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greatest controller ever, feels quality in the hand. Response time is quicker but not really worth the premium price. The old version was only 150 and felt better. This one is a bit smaller

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    XBOX CONTROLLER

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this controller 10/10 best controller I’ve ever had I recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox Elite controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this controller because it’s very sturdy, and the analog sticks are robust as well. I’m glad this controller comes in multiple colors, and I do recommend it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Xbox Elite Series 2

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the durability and material of the controller. It has a really good battery life as well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best controller I’ve owned.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had it for about a month now and love it. I have a small collection of special edition controllers id switch between but now they’re purely for display. This Elite Series 2 feels super premium and is a solid controller. I play with only the bottom 2 paddles attached and map them for reload and weapon swapping in FPS games and hand brake or shifting in racing games. Trigger stops are awesome and i love the different D-pad and stick options.

    I would recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Xbox controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good controller very smooth and feel great .. my son loves the back paddles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Product and Amazing Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this controller almost everyday and absolutely loves how it feels in my hands. I have used this type of controller for about 3 years an unfortunately the only reason I bought a new one was because my puppy got ahold of it and chewed it. As soon as it happened my wife and I went to Best Buy to get one the first one didn’t have any in stock so we called and ordered it from a different location on our way there just to make sure we didn’t miss out on getting the exact one that I wanted. Best Buy answered really quickly and helped me order it over the phone in less than 3 minutes. As soon as we arrived they already had it waiting in online orders even though we were only about 5 minutes away after we finalized the order.

    I would recommend this to a friend