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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16915 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's great overall performance, impressive battery life, and extensive customization options, along with its comfortable feel and good weight. However, a significant concern among users is the prevalence of stick drift and issues with button quality, particularly with the bumpers and A button. The price is also a point of hesitation for some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 544 Showing 10,861-10,880 of 16,915 reviews
  • Rated 2 out of 5 stars

    Solid Quality but Disappointing Joystick Drift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Xbox controller with high hopes due to its reputation for great quality and performance. Upon unboxing, it was clear that the controller boasted a robust build and excellent craftsmanship in its design – a definite plus. The ergonomic feel of the controller in hand was quite impressive, and the buttons and triggers were responsive and well-placed. I appreciated the attention to detail in the design, and it truly felt like a premium gaming accessory. However, my experience took a downturn when I encountered an issue that has become all too common with these controllers – joystick drift. It's disappointing to see that even with such meticulous construction, Microsoft has not managed to address this critical flaw. The joystick drift makes gaming sessions frustrating and unenjoyable, as precise movements become almost impossible to execute accurately. Given the premium price point of the controller and the reputation of Microsoft, it's truly disheartening to witness such a glaring issue persist. While the build quality and overall feel of the controller are commendable, the presence of joystick drift significantly tarnishes the gaming experience. It's a shame that a company of Microsoft's caliber has not resolved this matter satisfactorily. In conclusion, while the Xbox controller exhibits exceptional craftsmanship and a sturdy build, the ongoing issue of joystick drift severely impacts its usability and overall value. It's my hope that Microsoft takes heed of these concerns and works towards rectifying this persistent problem to provide gamers with the experience they deserve. Until then, it's hard to wholeheartedly recommend this controller.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Nice controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels better than the first series. The extra features make it more useful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great remote

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast delivery. Sold out everywhere . Great remote.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    X box controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what my son wanted for Christmas. He said it’s perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    GREAT CONTROLLER FOR COMPETITIVE GAMERS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT XBOX GAMER CONTROLLER... USE ORIGINAL EQUIPMENT

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Great idea for a controller, poor quality.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this controller 11/16/19, I use it mostly for PC gaming when playing my 3rd person adventure / action games like Nioh, Sekiro, and Dark Souls 1-3. Sometime in May the back switch to lock the triggers broke off, strange since I never use it to lock my triggers. This week 6/15/20, my right bumper broke, it now sticks and does not make clicking sound anymore. I do not game that much since I have a 10 hour a day job, I am also involved in online classes for my degree and I am a father. So I normally game about 2 hours every other day. The controller has not even lasted a year for me yet. I feel for the price of the product it needs to be able to last longer, I am not a hardcore 6 to 8 hours a day gamer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life, great controller, connects easily to my pc.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very pleased the besttttttttttttttttt

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're happy you are pleased with your purchase, and that you think your new Xbox Elite Wireless Controller Series 2 is our best model yet. We're thrilled you are enjoying your time with it! Thank you for taking a few minutes from your day to share your thoughts with the community. We appreciate your feedback, and are glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is a huge upgrade over the basic model

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my grandson and he was so excited. He loves it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Angie,

      A brand new Xbox Elite Wireless Controller Series 2 sounds like a wonderful gift for your grandson! We're delighted that he loves it so much, too. Thank you for sharing your experience; we hope he has a lot of fun with his new Elite 2.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great lroduct

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great battery life and grip feel. You won’t be disappointed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for recommending Xbox Elite Wireless Controller Series 2. We're glad that you're enjoying its comfortable grip and lengthy battery life, too. We hope you have a lot of fun with it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Leveled up gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller instantly increased my gaming capabilities with the added back paddles and customized thumb stick height adjustment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing controller, It's taken my gaming to the next level!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Brent,

      We are happy to hear that the Xbox Elite Wireless Controller Series 2 has taken your gaming to the next level! We hope you continue to enjoy this product. Thanks for taking the time to share.

      Happy gaming,
      Kiernan
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Seems like a good buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t really used it yet, but feels incredibly well built. Looking forward to testing it out

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this controller. Absoultely cant really complain about anything. Except 1 thing. If your hands start to sweat the grip on the back starts getting a little sticky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best controller I have used, bottoms work great

    I would recommend this to a friend
  • Pros mentioned:
    Customization, Overall performance

    Rated 4 out of 5 stars

    Good controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality Good customization and features Manual helpful and easy to understand Does not come with paddles or extra thumb sticks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One happy kid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it apparently improves his skills at gaming... one happy kid

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller for racing or first shooter games.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Miss Leading Open Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the controller was fine, the "open box" was not as advertised or what I paid for. On line, there are 3 options for my BB Store for open boxes. I paid for "excellent" condition but got home and actually receive "fair" condition. It didn't even come with a charging cable!!! Suppose now there is nothing I can do, but just make sure you get what you paid for BEFORE you leave the store.

    I would recommend this to a friend