Customer Ratings & Reviews

Bumper stopped working after about 25 minutes of gaming. Unacceptable with the price tag. Will not purchase again.

Came safe and fast and im loving it starting now, thanks best buy

I bought this thing open box "excellent" condition. The left stick was half broken, it wouldn't click down all the way when you tilt it. The right stick already had drift. Only reason I'm giving it two stars is because the return was so painless.

The only issue i have had is with the trigger button. I had to buy another controller so wasn't happy about that.

I started to have issues within 3 months of having this product.

I want to like this controller but I don't. The buttons don't register half of the time, stick drift happens too often, and the price is off. To replace it, means having to wait for another one to come from Microsoft or shell out a lot of money.

Bought this in 9/17/20 and on 10/22/20 I have left stick drift. SMH Microsoft I cant be buying $60 warranty every month. I consider myself a casual and average gamer. I play battle royale once every couple of days and for maybe 3-5 hours at a time. Unacceptable *Note the microsoft only offers 30 manufacturers warranty. You need the best buy warranty if you are going to get this

Great controller cheaper option if tou already have bought elite controller before

Bought excellent condition and the right stick was broken

Product is nice, the first year of use is great. Having access to extra buttons is convenient. However this controller is way too expensive to only last roughly two years. I am a moderate gamer and disappointed to get so little play time out of the controller.

I was very happy to get this Elite Series 2, as the first Elite Controller was fantastic. After using the Series 2, I noticed that the ergonomic design had improved slightly over the last iteration. HOWEVER, after using the controller for less than one full day, the paddles on the back of the controller stopped functioning. I tried updating the controller - no updates available. I tried turning off the controller and then powering it back on, to no avail. I then restarted my console, thinking "perhaps that will work." Yet again, I was disappointed to find that the controller's paddles still do not work. $180 down the drain, since my controller is not returnable anymore. I purchased it in advance of the Series X launch so I'd have it when my new console arrived. I guess I won't ever purchase accessories that far in advance again!!

Open-box. Perhaps my understanding of Open-Box is skewed. Historically, those items are in the original manufacturers box, and otherwise like new. The item I received was reboxed in a generic cardboard box. When I checked warranty, the item had no warranty via Microsoft. While it was less expensive than a new controller, the trade-off was not worthwhile, so I returned it. It did not appear to have any defects.

Awesome Wireless Xbox controller! Does everything I had hoped and more! Love it!

This is a great controller and feels very solid. Unfortunately, it still develops the joystick drift that I have had an issue with on all other controllers.

I understand that it was a open box, but having stick drift that bad on a controller that should’ve been recertified tested and tested again it’s pretty ridiculous

Face buttons won't register sometimes (specifically the A button) and bluetooth connection is completely unreliable. My old DS4 controller from 2015 has a better connection than this, and still holds up really well. There are some serious QC issues with this controller.

purchased an 'excellent' open box controller. It looked great but had horrible stick drift when I got it home. Unfortunately, none of the other open boxed items looked good compared to this one with stick drift.

Haven’t tried bought as a gift hope he enjoys it and it works

Baught it seemed good ag first for a openbox then opened it and there seemed to be stickdrift on it and was very bad . Drove back 20 min and even tho there website said they had more open box in the back , they told me they didnt have any .

Havent experienced any stick drift yet. Hopefully it lasts.