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Customer Ratings & Reviews

Clearance
$118.99
Save $21
The comparable value is $139.99

Customer reviews

Rating 4.4 out of 5 stars with 16952 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 775 Showing 15,481-15,500 of 16,952 reviews
  • Rated 3 out of 5 stars

    its okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has its problems like most connection issues or just controlling other applications instead of the one im using.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Bought Open Box Excellent, Received Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd "Open Box-Excellent" item I've bought from BestBuy. The first one (a DJI gimbal) was missing one non-critical piece but otherwise was nice. The last two (including this controller) were terrible and I returned. Although this item was supposedly "Excellent" condition, it came with MANY marks and scuffs all over it, the thumbsticks were clearly worn out, it looked like my 13 year old had played with it for the last 6-8 months. Poor condition. I returned it the same day and it will be my last time buying open box from Best Buy. Do they even look at the items before labeling them excellent? I rebought brand new and the item is a great product but DO NOT BUY OPEN BOX.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazvin

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Muah THE BESTTYYTTTTTT OF THE BESTTYY uUjsnsjsusbddkksd uhhh veskdjdb

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    let go

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yay it work good and cool case with fun toys i liked

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I wanted to love it.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted nothing more than to love this controller, it was very useful and made my gaming experince much better. The paddles helped me complete Elden Ring but the darn thing broke 4 months into using it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sensitive

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok seems to break really fast and extremely fragile

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good controller with poor durability

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been through 3 elite controllers each with separate issues. I love the features of this controller but it needs better build quality

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry for any issues you've experienced with your Xbox Elite Wireless Controller Series 2. Every new Xbox wireless controller comes with a 90-day limited manufacturer's warranty from Microsoft. If you're still within the warranty period, we recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I get one the left stick drifts in about a week and makes it basically unusable. I honestly preferred the first series of elite controllers compared to these because they did not have that issue. I think this issue is caused by the adjustable tensions on the sticks . I’m sorry I can not recommend these to anyone due to the fact of how many times I’ve had to take mine back. Will be bringing in another one this week.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    waste of money

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ive had 3 or 4 so far all of them have lasted 2 months and when ive went to bring them back they never have new ones in stock

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fun controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been a joy to experiment with and love how long the battery lasts

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Stick drift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this controller 3 different times and all 3 had stick drift idk if it was just a coincidence but it was unusable for the most part

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ELITE CONTROLLER SERIES 2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    W controller it works really well i woukd definitly recommend it 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Built in battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid controller. Not sure I like the built in battery. But it works.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great controller with some drawbacks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing at everything until its not build quality is a big issue that comes with major quirks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible controller. you’d think that it would be better for games but being a fps player you’ll notice how weird the joysticks feel. to get the right input you need to push hard than usual completely ruining how responsive a controller should be.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great choice!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly its worth the purchase and it feels like its built to last

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cool Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really cool controller and exactly what my son wanted. He loves it.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality
    Best Buy Employee

    Rated 1 out of 5 stars

    Quality issues

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    Best Buy Employee
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    r1 Button is not responsive. This controller had less overall lifetime value than other controllers I own. This is very disappointing for the price point

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Just the elite series without the extra's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is exactly like the black elite series 2 controller only difference is there isn't the extra buttons that you get with the black elite controller and of course this one is white. I expect this controller to do the same thing as my black controller with the RB button where it won't register the click.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller. Xbox is awesome!!! Love the rechargeable battery.

    I would recommend this to a friend