Customer Ratings & Reviews

I’ve had this controller for just two weeks. The right stick is so loose in the center position that it drifts like crazy. I’ve tried every setting to try and solve the problem, but it’s still there. For $180 it should be way better quality than this. I’m going to exchange it for a new one, and will update if that one is any better, but so far I wouldn’t recommend this to anyone. My night ops controller seems to be way better quality for a lot less money.

Premium feel case and accessories. Great that it has an internal battery

It’s a great controller but it wears off extremely fast. I have exchanged this so many times now.

I bought this controller in December 2019 and by June 2020 the RB button stopped working (two weeks after the manufactures warranty expired). For the price I paid, I expected this controller to last longer. On top of that I am unable to use my Geek Squad Protection Plan because my local store is closed and they aren't allowing appointments or drop offs for repairs.

THE FIRST PURCHASED HAD AN ISSUE ONLY AFTER 2 WEEKS, THE RIGHT BUMPER IS SLUGGISH AND MOST OFTEN NOT RESPONSIVE. I WAS EXPECTING THAT THIS IS A BETTER CONTROLLER BUT FAILED.. MAKE SURE YOU BUY GEEK SQUAD ADDITIONAL 2 YEARS PROTECTION WHEN BUYING THIS, I DONT KNOW WHEN THE REPLACEMENT I GOT WILL BE DEFECTIVE AGAIN. XBOX NEEDS TO STEP UP ON THIS AS THIS IS THEIR PREMIER CONTROLLER.

Brakes all the time. I gave up trying to replace it. Just bought a Scuf controller instead.

My Husband really enjoys this controller. He likes that you can program the buttons and has more versatility.

The paddles will stick after short use. Microsoft has acknowledged there is an issue but hasn’t come up with a fix yet. Bought the extended warranty from Worstbuy and they said we should hold on to the controller until Microsoft fixes the issue and then come back and get another one on the extended warranty. Great for Best Buy cause now you loose the warranty and will have to purchase a new ex-warranty for the replacement. Best Buy wins. You lose.

Someone returned their broken controller and I did not notice until return period passed. Best Buy didn’t even check to see that the serial numbers were different.

The fact i have to buy windows wireless adapter makes this thing halfway useless

Well I was hoping that all the bad reviews were old and they had fixed the problems. Well after 3 short lived days my right thumb stick already has stick drift. Absolutely ridiculous! Come on Microsoft get it together with these elite controllers.

Husband loves his Christmas present and would recommend it to any gamer that wants to be an amazing player.

By far, works great. Soft buttons, just as long as you don't drop it.

It's super well made, but it functions the same just adds some extra paddle switchs.

I actually broke the joystick on this controller within the first 20 minutes.

Thumb sticks have terrible stick drift right out of the box. And randomly turns off mid game first initial start of the console only, if you click the right thumb stick in too many times while pressing other buttons. But can be fixed by plugging it in and unplugging the controller. (Very strange).

Please controllers are built like trash if you drop them from 2 in they start to break. Build quality is awful

I have owned this controller with a warranty for about a year and a half now, and it has been out of stock for nearly the past 7 months, it came back into stock for like a week but then it was out again. Meanwhile other stores like Microsoft and Target have had it consistently in stock for the past 2 years. So annoying! The reason this matters is because my left stick has gotten a drift and is now unusable after just a month of receiving it!

Just opened my elite controller and the A button stays stuck in when I press it most times.

It is not worth the money! The button broke after having the controller less than a month!