Customer Ratings & Reviews

Poor quality remote. Expensive remote overrated seriously

Two controllers, both with massive dead zones right out of the box. Stock controllers have less dead zone. It is not worth the money since Microsoft could care less about the issue.

Good controller if you already own an elite and have the bumpers/thumb sticks However the bumper issue STILL exists with these controllers and not even two months after purchase, the left bumper maybe works half the time Immensely disappointed in Microsoft’s inability to figure this problem out.

They must use poor bluetooth modules on these. Had to return three in a row. Bluetooth continuously disconnected on both PC and console. I even bought a bluetooth dongle and had no luck.

The trigger buttons stopped working days after opening the box.

The controller turns off during intense sections. When I tighten my grip it turns the controller off during play.

I work offshore, bought this to game while away, a week after getting it, 2 buttons stopped working. Cant refund it due to not being home to send it.

Left stick drift within 2 months of ownership. This is my 3rd and possibly last Microsoft build controllers because of them breaking. I have not dropped or mishandled any of my controllers. I don’t have good strength in my hands so I’m certainly not man handling them.

1 month in right stick failed. Had 3 series 1 replaced under warranty in one year. Never did any of them fail inside of 1 month. Dont waste your money.

[Employee of bestbuy] dont purchase the protection plan.they updated the policy to where you have to send off the controller for “services” no matter the issue… no more easy replacements.

Its a white elite series 2 with no paddles. If i was you, id buy the black elite series 2. Youre gonna spend the same buying the paddles and sticks.

As I opened the item it looked great. And in good condition. But upon use and checking diagnostics through the xbox accessories app. Found that it hadn't been thoroughly check for problems. And had a right bumper button that was not functioning or reading on the system itself.

Very poor made product already has broke nothing really good to say about the remote.

The bumpers lost their responsiveness so I returned it.

This thing broke within the first five months. I do not throw, slam or even drop my controllers. The right bumper stopped working first, then the left. The only reason I haven't used Best Buy protection plan yet is COVID. I would not recommend this controller to anyone.

I love this controller but unfortunately the right trigger always starts to stick. I've literally had it since sept 18th n it is a month n a half later n its sticking once again. I take excellent care of it n never have sticky hands at all. Just another crappy product

Great controller except for the fact that it already has mechanical issue with thumb stick drift. For the price it should be much more reliable. Can’t say I would recommend it (I didn’t buy the extra warranty figured it was a solid product and didn’t need to spend the extra money) .

Very easily the worst product ever made. These are pushed so hard as they are the best and ong elite! But make no mistake these are hot dog water not even joking

This thing is horrible I thought fortnite and change the aim assist but it was the dead zones on this controller are junk went back to my old Elite controller and play great course I didn't figure it out in time to take it back now I'm stuck with this piece of junk

Once again had to return them both. Not Best Buys fault totally Microsofts. Although from Best Buy I ordered them online paid 10 bucks for shipping just for them to both not work properly, returned to store got main money back just to be out 10 bucks....what a waste.