Customer Ratings & Reviews
- Model:
- RFZ-00013
- SKU:
- 6537446
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.
This summary was generated by AI based on customer reviews.
Left thumb stick defective
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same problem with my older series one and for the money paid it should be a better product and at this point I can’t even believe they are getting away with pricing because a lot of other people have the same issues
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the left thumbstick on your new Xbox Elite Wireless Controller Series 2. We recommend reaching out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
I bought a used controller at Best Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.RB button is probably damaged. USB-c cable is missing. Controller is untidy. I don’t have any problem with the product but the seller Best Buy in Manassas isn’t serious. Totally angry of this purchase.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. When purchased brand new, it comes with a USB-C cable and should be clean. We recommend exchanging it for a new one through your local Best Buy.
Hope that helps,
Chuck
Xbox Customer Care
Too bad, still poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still bad quality. This was the second that we had thinking the refurbished version was just a lemon. No, this and all our friends series 2 controllers have had issues within a month of purchase.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Buy a normal controller
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LB button didn’t work and RB you have to click it a few times to work.
No, I would not recommend this to a friendTerrible product, redo this Microsoft.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Only used it for a day and it created tons of bugs that I couldn’t even found online. Many people said that Elite 2 had tons of problems, I didn’t believe, now I do. Refund
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Jeni,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. If you're still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
It is in no way a comparison to the series one
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the controller for four months and the right bumper has already stopped working. It is in no way a comparison to the series one
No, I would not recommend this to a friendExpensive piece of rubbish.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year right bumper not responsive, works 1 out of 10. These controllers fall apart around the 1 year mark. Best Buy has an amazing warranty but the controller is never in stock!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there are issues with the right bumper on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft could do better. ^^^^^^^^^^^^^^^^^^^^^^^^
No, I would not recommend this to a friendDoes not hold a charge after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not charge after 3 weeks of purchase and it is completely useless now. Complete waste of money and very disappointing
No, I would not recommend this to a friendBumpers do not last.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in Feb and it was busted July. Bumper refused to work. Get the insurance if you do get one.
No, I would not recommend this to a friendDont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have returned over adozen of theee , great until it dont work rught could be a day or a month better products cheaper and better made
No, I would not recommend this to a friendPoor after a while
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not thr best left joystick has drift if you can fix it yourself then that great if not i DO NOT recommend
I would recommend this to a friendNot as described
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem with control not as detailed took back and had the same problem
No, I would not recommend this to a friendTerrible Performance
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month the analog stick no longer worked and had terrible stick drift
No, I would not recommend this to a friendBroken face button out of the box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given the price, AND the experience from the Elite series 1 there is no excuse for an even more expensive version of the product to be this broken. Again.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with one of the buttons on your new Xbox Elite Wireless Controller Series 2. If it's still within the return period, we recommend exchanging it for a new one at Best Buy. Otherwise, please contact Xbox Support for assistance here: https://aka.ms/AA4w2z7
Hope that helps,
Chuck
Xbox Customer Care
Cheaply made.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy. Less than 1 year the bottom housing cracked. The bottom housing should be a stronger or thicker plastic. Waste of money.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Patrick,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Elite Series 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 3 days had to return it. Will not be buying another.
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't be fooled by the quality feel. Your right bumper button will fail within months. This is the 2nd one that has done this to me. Several friends reported same issue. Would not recommend.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Bill,
We're sorry that you've run into an issue with the right bumper on your Xbox wireless controller. If you haven't already, we recommend contacting Xbox Support for assistance under its 90-day limited manufacturer's warranty here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Elites are TRASH
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy these controllers. 3 months my triggers went out
No, I would not recommend this to a friendXbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Start button wouldn’t be able to press without it getting stuck
No, I would not recommend this to a friend