Customer Ratings & Reviews
- Model:
- RFZ-00013
- SKU:
- 6537446
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.
This summary was generated by AI based on customer reviews.
Bad Product/Bad Warranty
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The produce was faulty after 3 months. Upon trying to return with purchased warranty I was told the product was discontinued and only offered store credit.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. This product has not been discontinued, though it may not currently be in stock at your local Best Buy location and that is why you were offered store credit. The good news is that its limited manufacturer warranty from Microsoft has been extended to one year. We recommend reaching out to Xbox Support for assistance under the manufacturer warranty here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Ps junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor design. Already need to return. Have checked several reviews online and will not purchase again.
No, I would not recommend this to a friendThe controller stopped working with USB port withi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller stopped working with USB port within the first week of use. The controller still works with bluetooth.
No, I would not recommend this to a friendSeries X Controller
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really not a great controller, thumbstick broken after 5 months of use
No, I would not recommend this to a friendWorthless…sad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 months…THATS IT! $169 and it quick working! Past time to return it says….RIDICULOUS. So mad
No, I would not recommend this to a friendXbox controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller was sold open box ended up not working properly .
No, I would not recommend this to a friendInaccurate magnetic sticks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetic sticks make the controller very inaccurate for FPS games. Would not recommend, stick to buying a Scuf for the same price.
No, I would not recommend this to a friendBad buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right analog stick lasted one month no longer responsive to stick click very dissappointed in this product .
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Zach,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Don't buy it if your first version fell apart, V2
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke apart JUST like the first one, warranty is horrible. I've purchased BOTH version 1 and 2 of this control and I am disappointed in Microsoft.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Eddie,
We're sorry there's an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Wish they worked longer than 6 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 months of gameplay and the left stick drifts and doesn’t respond to presses. Second elite controller with drift and stick issues. Terrible product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there is an issue with the left thumbstick on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Please contact our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Less than 30 days.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve used it since 12/25 and it’s 1/17 and not working. It was a great controller while it lasted.
No, I would not recommend this to a friendLeft stick quit working after 5 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left stick stopped working after 5 months with minimal use. Microsoft won't fix it because it only has a 90 day warranty, even though this is a known issue.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Clay,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. To ensure the satisfaction of our customers, we are extending the warranty coverage period on Elite Series 2 Controllers from 90 days to 1 year from the date of purchase.
This extension will apply retroactively for Elite Series 2 Controllers sold to date. If you incurred repair costs to service your Elite Series 2 controller, you will be issued a refund by Microsoft before October 31, 2020.
If you have any questions, please contact Microsoft Support here: https://support.microsoft.com/en-us/contact/virtual-agent/?flowId=smc-contactus&partnerId=smc&referrer=support.microsoft.com
Hope that helps,
Chuck
Xbox Customer Care
Don't buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They need to fix the sticks Microsoft must have had a faulty blueprint
No, I would not recommend this to a friendDisappointed in this product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very bad, I had so much hope in the Gen 2 because my Gen 1 works to date, but I have had nothing but problems since I bought this product.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. The warranty period has recently been extended from 90 days to one year, so we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Came broken out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left stick was defective as well as the left trigger
No, I would not recommend this to a friendPoor quality control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came out of the box with the d-pad lopsided. More than one I got came this way.
No, I would not recommend this to a friendBattery disappointment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About 3 months after purchase controller will not hold a charge. Very disappointing considering the cost. Would not recommend.
No, I would not recommend this to a friend
Elite controller review
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] horrible, buttons are in an awkward spot and breaks easily
No, I would not recommend this to a friendBuy the extended warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 2 weeks. Didnt buy the extended warranty so it trash
No, I would not recommend this to a friendOpen Box Buyer Beware!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never purchase another open box item from Best Buy! I purchased Microsoft - Elite Series 2 Core Wireless Controller for Xbox One, Xbox Series X, and Xbox Series S - White in the open box EXCELLENT. The item came without any accessories. When I called Best Buy's customer service I was told I couldn't return the item I would have to go to the store and when you purchase open box items there is no guarantee all the accessories will be included! However if you check on the website it states that in EXCELLENT condition all accessories are included. Clearly they don't honor what they state. I now have to waste gas money driving back and forth to the closest store. Buying the open box didn't actually save me any money. I expected better quality from Best Buy.
No, I would not recommend this to a friend