Customer Ratings & Reviews
- Model:
- RFZ-00013
- SKU:
- 6537446
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.
This summary was generated by AI based on customer reviews.
Bad Product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in January 20 2022 and went bad in July.
No, I would not recommend this to a friendJunk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty sucks and neither Xbox or Best Buy will honer extended warranty purchase
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Rip off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last a year! $200 for a plastic piece of garbage. Poor workmanship.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Lorie,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two of these and had to return both because they were both defected.
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Weight
Good controller but SHAME on Microsoft for repairs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice controller. A bit weighty which I liked. You can feel the quality built into the controller. Score is a 4 because it is a really good controller. BUT...there are some issues. From worse to not so bad. Make sure you get the insurance on the controller. I sent my controller into Microsoft for left stick drift. 4 times. Yes, 4 times. Each time I got back a controller in worse condition than the original. I'm not the only one. Also, forget about getting ahold of Microsoft to talk to them about it. They won't. I WILL NEVER BUY A MICROSOFT CONTROLLER AGAIN for this reason. PC USERS: Yes you can change all the buttons to whatever you want. They can also be programmed to shift (button of your choice to act as shift)+(whatever button) but that's it. All the buttons can be programmed that way. But the buttons can only be programmed to whatever buttons are on the controller. So PC users are screwed if you want to set this up as a keyboard short cut. Also, no macros can be set up. So the box tag that says buttons are programmable is slightly misleading for pc users only. Also, no macros PC USERS: Another issue is that you need to buy an xbox controller dongle for pc. The controller acts wonky on some games when using bluetooth on the pc. Would I recommend it? At your own risk. It's a really good controller but pray that nothing breaks on it. Microsoft won't repair it. They'll send you broken ones in place of it.
I would recommend this to a friend Connection issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too many connection issues. Would not recommend to anyone. Had to return it
No, I would not recommend this to a friendDo not buy if you game a ton. 6+hours a day
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 2 months I'm on to number 5! Buy a warranty. Get it at bestbuy
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller broke once again. I’ve had three of these and they all broke.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
The Controller that broke fast
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller looks good and is easy to use but the quality is the worst
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one.
Otherwise, the limited manufacturer's warranty has been extended to one year. Please reach out to Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Seems well constructed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems well constructed however the one I had gotten broke almost immediately which leads me to believe it was a manufacture defect. The right joystick wouldnt click and the right top bumper was hard to activate in gsme.
No, I would not recommend this to a friendPurchase protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not ask me if I wanted purchase protection
No, I would not recommend this to a friendBroke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller didn’t work at all it was broken and was sold to me
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance under its manufacturer warranty here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Don’t waste your money on this
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t but this crap controller it came broke day 1 of use
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Juan,
We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. If it's within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Bqd
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a drift already on the right side of the thumb stick
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Jake,
We're sorry that there is an issue with one of the thumbsticks on your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Poor build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote sucks. Poor build quality. I wouldn’t recommend it.
No, I would not recommend this to a friend- Cons mentioned:Stick drift
the worse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.avoid at all cost very poor materials and bad stick drift
No, I would not recommend this to a friend Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects from my pc while gaming no update from microsoft
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox Elite Wireless Controller Series 2. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. We recommend troubleshooting the problem with Xbox Support here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Double RB click
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.double rb click withing 1 week Microsoft won't do nothing for it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that there's an issue with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, have you tried reaching out to Xbox Support for assistance? Contact them here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Great but breaks quickly and costs $50 each time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read all reviews before buying. Broke the LB and RB in 2 months
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's a problem with the bumper buttons on your Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft so we urge you to reach out to Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Stick drift
DO NOT BUY!!!!!!!!!!!!!!!!!!!!!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.literally lasted 4 months before unusable stick drift. I was an idiot and didn't buy the protection plan and now I'm stuck with a junkola M$ paperweight.
No, I would not recommend this to a friend