Customer Ratings & Reviews

Will not buy from best buy again. Item was not described correctly.

defective when i opened from the beginning. disappointed

Worked perfectly and just stopped working over the weekend.

The color was cool but the stick drift is what got me

Controller was great for 4 months. But the extended warranty!

I bough one to replace the origina XBoxl Elite controllers I had. Those had horrible build quality. The Series 2 is head a shoulders better than Series 1, however, loke another review ,one of my controller had one of the trigger sliders just fall off. Later, the same controler lost the abikity to use the paddles. There wasnt anything wrong with the switches, it was just as if the paddles wouldnt align. A small piece of black gorilla tape over the switches fixed the issue, but i shoul have to rig these to work properly. Now, the second Series 2 i have suddenly has thumb stick drift. All of these controllers are store in their very nice cases, have not been dropped, or touched by children. The Pros: very night grip, well balanced, feels great in hands, super customizable, charging base, USB C for cable connected gaming or charging, great, long cable included. CONS: Random breakage, windows software doesnt update the firmware, seamingly the only option for a good customizable wireless controller for XBox and PC. Overall, i love the controllers. Lets hope by Series 3 therea more consistency in the quality.

Very poor controller Not the best controller for this

Breaks in a month. On my like 10th controller. ggs

Best buy is a horrible company, don't ever buy from them.

This controller literally is an upgrade from the previous elite controller. I have owned the original elite controller and as I have enjoyed using that, it was flawed with the bumpers coming loose, grips peeling off, and the thumb sticks with issues as well. Let me just say that the creators listened to our feedback and completely redesigned it. It feels so great when your gaming and is customizable on more levels to fit your play style. I have the thumb sticks set, with the metal key that was given, to a tighter tension that feels like the old 360 controller and man is it nice! The paddles are comfortable, as well as the wrap around grip making it feel as if it belongs in your hands. With the new trigger stop design, giving me the option to select which point to respond when firing a weapon on shooter games is amazing. Having it set on the closest trigger point to press makes it easier and faster firing. If you aren’t sure whether to buy this or not, I am telling you that it is well worth the money. So far no problems at this point but as with any piece of tech, wear and tear is inevitable so definitely invest in the protection plan that Best Buy offers through Geek Squad. I can’t say enough how pleased I am with this product and I hope you consider this for your competitive needs.

Used it once, and Y Button is unresponsive already.

Upgraded from a Series one that had issues out the box. The OG had the sticky Y button and RB intermittent failures which I overlooked, but after moderate use, became increasingly worse, so I bit the bullet and took the chance yet again. This go around has proven better, the back pedals feel more stable, button, trigger and bump actuation feels crisper. Now though, I am already experiencing light stick drift which is disappointing. I have purchased all manners of high end controllers (Razer, Scuff, Astro etc) and it build quality seems to be the crux of all of them. These have at least held up to abuse for longer and Microsoft has even extended the warranty to a year. I am typically always against any additional warranty protection, but I would definitely recommend the accidental protection for this product as it’s well worth the money (Close friend has gone through 2, however, he is incredibly rough with his controllers).

Good but not the best. I play on PC and im always looking for the most competitive edge. This is a solid choice but the input latency is a bit behind other controllers ive found. Its still good enough to compete dont get me wrong, very comfortable to game in. I just decided to look elsewhere due to the input latency. Hope when elite 3 release microsoft fixes that.

Had to return it. It didn’t come with the padddle or any accessories. Accessories was an additional $60!!!!! Returned it and got the elite series2.

I owned the Series 1 elite for over a year before the stick drift became so bad I could no longer use the controller. At that time, Microsoft was willing to replace the controller for free (even well out of warranty) but you would be left for weeks without a controller. I purchased the Elite 2 in Jan 2020. Feels great, responds well...just an overall very nicely built controller (even better than the series 1). However, just like every controller i have owned to date from Microsoft, the sticks began to drift. Mostly the right stick, but eventually the left as well. The drift in the series 2 arrived one day and within a week was so bad I couldn't play any FPS games anymore. I adjusted the sticks using software which helped a little, also compensated in game increasing dead zones to max. But eventually, even that made little difference. So, once again, I am left with a $180 controller I cannot use. However, even better this time, Microsoft is no longer handing out replacements after their pitiful 90 day warranty expires. Instead they want $99 for a refurbed replacement which, after shipping will be around $120...and thats with a 2 week turn around and lets be honest, will develop the drift again. Microsoft is currently being sued for this known defect in their products. Not sure it will amount to anything and certainly doesn't help me. Buying the Best Buy warranty is always a safe bet, however, at $49 each time you have to replace it and the uncertainty that they will even be in stock, it just seems like a lose lose situation. I have since bought the PowerA pro version to use for now. Reasonable price, not as customizeable nor as responsive as the Elite but it has a good feel, you can use paddles and it's 1/2 the price AND usually in stock at Best Buy so if it does kick the bucket, I can get it replaced for free immediately (with 2 year GEEK warranty I purchased). I'd say, if you have to have paddles, try the Power A instead. Or go with Microsoft and gamble on how long before your buttons stop working or your sticks start drifting. Good luck gamers!

Buttons on controller want work. It was a Christmas gift for my grandson.

Don’t recommend this product butons get sticky after a couple days of use

It never worked wireless. It worked plugged in but not wireless... That's not handy for a wireless controller and an expensive one at that. So we took it back and got a different one. Don't bother wasting your time with it. We should have read the reviews before the initial purchase...

This controller is amazing. It is heavy, because its made with quality metal. Ive had my controller for about 2 years and I have learned abt some issues with it that can be fixed using a screwdriver kit. 1 issue is with the bumpers not registering after a few drops and normal wear and tear. Taking apart the controller can only be described in a video so search it on youtube. A fix is bending the small plastic U shaped spacer that provides the click, into an L and putting it back in. The second issue is after normal use the bumper will pull off a sticky pad from the interior holding the electrics for another component, the easiest fix its just pulling it off after taking apart the controller. The behomoth of a controller lasts literally forever has the sit down charger installed in the case which can also be plugged up while in the case. Great controller. Just try not to drop it.

Superior controller, very comfortable to use and has a good battery life. Much better design than origonal.