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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16967 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the product's great overall performance, excellent battery life, and extensive customization options. They frequently praise its comfortable feel, good weight, and comfortable grip. However, a significant concern raised by users is the issue of stick drift, which appears to develop quickly. Additionally, some customers have experienced problems with button quality and found the price to be a point of hesitation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 835 Showing 16,681-16,700 of 16,967 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great controller and works just the way i was hoping it would

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Grandson Approved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandson says its "totally Awesome" and helps him play better!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son to use with his PC because we do not have Xbox works great he is happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love it so much

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so much best products ever 100% should buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Feels great in hand but breaks too easily.

    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design and hand hand feel. Feels if your really holding a quality product. After less then 3-4 hours of play time. Starting getting analog drift on the left thumb stick. Which became very bad after a few more hours. The box also looked as if it has been opened initially. Ended up returning this controller. Would have loved to had it work correctly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Greatest controller!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest controller! Best feeling, great costumization.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing controller. Work great and holds up to heavy gaming. I plan on getting a new one soon.

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall worth the price. Customizable and lots of options to make it more capable.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Great when it works right

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First controller out of the box....stick drift. Returned the next day. Second controller, the stucks dont return to true center resulting in having to set up a deadzone. Will be returning that one shortly as well, will the third time be the charm or is xbox garbage. Everything else was great, the back paddles work well and the interchangable sticks are amazing. The xbox accessory app lets you change almost everything to your liking. Even my xbox 1 controller sticks return to a neutral position after 5 years....cross your fingers on purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Totally awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t gotten to play with it yet but I’m super excited to give it to my significant other for a gift, he has been waiting forever for this and it came in such a short amount of time and it’s in amazing condition, I didn’t know that it also came with detachable and replaceable pieces because he loves his kontrol freaks, and these have replaceable joystick that act like kontrol freaks! I’m so excited to give it to him and I’ve heard they are amazing from all my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller, works like a charm, and quick delivery!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Save your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller feels like it’s higher quality than a regular one. It has several, fairly useless, features that a regular one doesn’t have. Mine was not anymore durable than a regular one. My left stick got drift in it in under 2 months. I sent it off to Microsoft for repair as it was obviously still under warranty. It came back with no stick drift, but now the button under the left stick no longer functioned. Microsoft’s solution was to send it right back in for repairs. Had I known this was going to be so cheaply made, and Microsoft’s solutions would be more of a slap in the face than actually getting me a functioning controller I would have saved my money. Horrible experience for the price. I can’t stress enough to save your money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    If you can afford it, It's worth the purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Controller works well and feels great. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. This is the best controller ever had

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great product, but

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the elite controller but for the high cost I expected better quality , the rubber grip on the shorter hair trigger lock kept coming off and for the 3 to 4 months that I owned the controller I barely used them in that amount of time, and do to them keep coming of it is hard to use the shorter hair trigger lock with out flipping over the controller in the middle of the game to change the trigger lock.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Stick drift

    Rated 1 out of 5 stars

    WORST STICK DRIFT EVER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the adjustments on the triggers, and the rear paddles were very nice. The multi-direction D-Pad was also very nice, but this controller developed the WORST case of stick drift I've ever personally experienced. I only had the controller for maybe 3-4 months before it became such an issue it wasn't even worth playing with anymore. I would definitely not recommend you waste your money on one of these over priced pieces of trash. You'd think for the premium you pay for one of these over a standard controller, they'd have a little higher standards.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there is an issue with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Since you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Loved the controller, hated that it was open.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the controller. Did not like the fact that I received it open. The stickers keep the box unopened, were cut off.. definitely making me suspect it was an OPEN BOX order when I bought a NEW controller. Employee stated they received all of their elite controllers OPEN from the warehouse. Bestbuy CS couldn't verify it for me if that was true or not.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality, Stick drift

    Rated 1 out of 5 stars

    Low quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited about this controller. However, my expectations were almost immediately deminished. Within the first two weeks my controller began to have stick drift. The buttons werek clunky and after a few months two of my back buttons practically didnt work. I take great care of my things so i know it wasnt from neglect. This is just a poorly constructed controller, I will never buy another xbox controller again to play fps games at a high level.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    PC Gamer? Read this! "Pricy and unreliable"

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 10 PC gamer here. I've been using a PS4 controller for a couple of years and had the itch to try something better, as I'd recently picked up a handful of games better suited for a controller. This bad boy looked like a fantastic option that crosses every T. While it does feel high quality and wonderful, I think the internals tell a different story. I owned this for one day; I couldn't get the Bluetooth connection to reliably hold. Like the hundreds of complaints you'll find online, the wireless connection is lost upon plugging in - this forces you to remove/re-add the device. After I was able to finally maintain a Bluetooth connection a few times, regular interruptions would occur every three minutes or so. They behaved like a heavy CPU load took over the machine, halting any game I tried to about 5 frames/second for roughly one second. The controller would feel less responsive or sluggish immediately before these instances. I have read using the wired connection or buying the wireless USB adapter from Windows solves this issue, but why should we have to do this after spending $180? Why doesn't the Bluetooth hardware just work? I can tell you it is not my machine, as the Dual Shock 4 from Sony never exhibited similar behavior ONCE. I won't go into details about my PC specifications; after further research, I noticed many Intel Z3X0 (Z370, Z390) chipset users had experienced these issues. Within that first day of use, I also noticed the "A" key was less responsive than the other face keys. It would not release as quickly as the others did, and you could audibly hear it finally bounce back, a fraction of a second later than it reasonably should. Regarding this, I read it is very common - the bumper keys also have sticking issues. Alcohol swabs or otherwise tampering with the buttons reportedly fixes it. I didn't try. Both of these issues have been consistently reported to Microsoft via official forums, Reddit, tickets, etc. SINCE LAUNCH. This means my issues on Dec. 1, 2020 have not been resolved since they flooded channels starting in November of 2019. If they haven't fixed it yet, I doubt they will - nor that they care to do so. I returned the controller, begrudgingly. I really would have liked it to work. It is, after all, wonderful feeling and highly-tweakable. Instead I grabbed the Razer Wolverine Ultimate and do not regret this decision whatsoever. It is a much snappier and precise controller, and I do not need wireless functionality. That is the route I would recommend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Elite controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent controller right out of the box. Good price

    I would recommend this to a friend