Customer Ratings & Reviews

Second purchase for kiddos. Great controller. No changing batteries, just charge. Many configurations to suit needs for different games. Highly recommend

Love the weight, accessories, swappable thumbsticks. Long battery life. My only complaint or nitpick would be the non- removable battery for long term purposes. I recommend getting geeksquad protection for that reason.

I had my doubts with this controller seeing how many people had an issue with the previous model. Everything has held up well. I would give it a 5 star if it wasn't for having to adjust everything from a memu. Compared to other cheaper controllers that you can program the padels on the fly... mid game.

I bought this after having to Elite Series 2 controllers fail on me in less than 3 years and decided to try the cheaper Core version to save some money. It didn't go well. The right joystick was loose, and the cap not screwed on tightly and the stick spun freely. I was able to hand tighten it but didn't exactly feel confident at that point. I connected the controller and discovered the right stick was drifting badly out of the box, over 17% percent on input tester. Beyond that, the sticks just didn't feel nearly as good as a standard Elite Series 2, the right stick felt like it was grinding on the shell, not the smooth feel of the original, and the joysticks just overall felt cheaper. The whole controller just felt cheaper in general, and I decided not to pick up another one upon returning it. I'm just going for a cheaper controller at this point. I'm sick of having such bad build quality on $130+ controllers.

Works perfectly and is high quality. Love the way it feels in my hands and so far have no issues.

Been a great purchase so far Ive has it a couple months now the exchangeable sticks are great for different types of games and the triggers give you just a little edge on everone else

Definitely a better controller than what came with the system

Best controller hands down! Definitely buy this if yous already have the og one to save some money! Same great premium feel and is cheaper than the new PlayStation one. I use this on pc and works perfectly.

Love this remote. It works great and the price is amazing

This has been a great purchase for an update to my Xbox console. Definitely has given me a nice edge on game play with fps (COD) games.

So let's address the elite series 2 controller. It does what it should... when there's not issues. It feels great and heck even wanted me to change the thumb sticks. Never thought I'd do that & can see why the underside paddles are great to use. Those things are what make this controller THE CONTROLLER! (3 stars). HOWEVER there SHOULD BE A RECALL! brand new out of the box the A button has a dead zone, if pushed in a way it becomes obvious. I did the swab of a normal controller & noticed at any pushed angle of the button it stilled worked. Not with the series 2 controller though. If I didn't want to blow $200 I'd rip it apart to fix it myself. But it's almost as if the button doesn't line up with the logic board inside the controller when pushed at some angles. Which should never happen, should still work like the cheaper controllers. That's a major failure on Microsoft's part. If it was not for that everything else worked fine, no issues. The joy sticks are cool you can swab out sticks & tune the stiffness or loosen them with provided key. Switch d-pads, etc. You can read the specs. The other picky thing which I can see past is the top grips are a little too much, I personally started getting sweaty palms after one round in a shooter and then the controller almost has this slight sticky feel when warm from just holding it. But it quickly goes away if you air it out between rounds. Wasn't enough to not keep the controller more so than the A button not working. Would love to give this a 5 stars for the product. if it had no known issues, this would be the greatest controller. @ $180 Microsoft your products shouldn't have issues right out from the box. I gave this 3 because it is worth tuning and resolving the small issues for an amazing product that it could be. Now I'm keeping mine, unless it's a total lost after services fail to resolve the issues for me. I've got until May 15th or 18th (got it mailed). Bought this on the 15th from Best Buy, can return & still get the money back. We're talking a defect on Microsoft's behalf not Best Buy. I've got options in services via geek squad or Microsoft's 90 day warranty. Geek squad protection is worth getting on this. Because let's say there wasn't issues and after a year the button and stick got worn out from use. Geek squad will fix or replace the controller. so $40 to keep that $180 feel or in this mess save from owning another $180. GET the 2 year coverage. I normally don't but I knew about the issues other people where having & planned for it. Other than that Best Buy was a total win this time. During this COVID-19 mess they still got my package in the two day window. Great job BB & postal services. I waited until getting my product in the mail before getting the geek squad protection. Only had to make a simple phone call and give my order # and boom the protection was added on, no hassle. Go to any Best Buy for repairs or services. Great! Will be needing it, as it looks. The employees I talked to via the phone or live chat on site. Informative and helpful & knew about the bugs on the controllers, lol must be getting returns on them. I'd give Best buy a solid 5 stars in services. Which impressed me normally it's about eh, they tried. Conclusion: The controller isn't a magical device that makes you a greater gamer but is a NICE controller to own... when it's working that is. That's what's so annoying you want it to be the greatest controller which hopefully Microsoft does too. If you are wanting to buy this WAIT. Allow time for Microsoft to hopefully fix these problems before you buy one and get stuck seeking help to have it fixed yourself. If you manage to get one now, there is limited stock. Get the 2 year coverage, so your not out $200 or more in service repairs & reshipping costs. Hopefully Microsoft comes through and replacement controllers come out. Other than that return them don't waste the money. Like I said I'm only giving it until my return window period.

Great product. Easy to open, pair and use. Service was exceptional

Was a little skeptical at first because it was open box. No problems whatsoever.

I’ve had this for a month now and It’s the best controller I’ve ever had. I don’t plan on buying paddles, but the handles feel very comfortable and the customization of how far the triggers go makes the experience feel much more snappy

It’s really good it feels comfortable. I have no issues with it works great. The only problem I had that it doesn’t like work with Bluetooth with my PC but I think I have a bad Bluetooth receiver on my PC so that is not something I have against the controller I plug. It’s a braided wire that comes with it and it works really great. Mind you it is a cheaper version of the elite so it doesn’t come with the back paddle. You have to buy those separately, but I don’t actually use them much so I don’t worry about it.

The customization is really nice with the additional 4 back buttons. Thumb stick selection is nice, but a tall stick with a fat head would be better for FPS games for accuracy. Build quality seems sold, and weight feels premium. Wish it came with a wireless dongle. Picked up one up which adds to the total cost, and have only connection 1 drop so far. The D pad sucks. It is not responsive for fast paced games that use this like 2D platformers. I switch to a PS4 controller to play them. I use this for COD Warzone & picked up the warranty as reviews of it failing seem a little too frequent, and COD is harsh on controllers. I prefer the shspe & size of the PS4 & PS5 controllers a lot more, but the lack the buttons on the back. Removing those from the back is easy if you only need 2, or have larger hands and bump the wrong ones too much. It's definitely a med to large hands controller. Software works, and set up is easy

The Quality is good, looks new, and the price is good.

Very expensive but worth it if your playing alot of games. My son loves it for rocket league

Amazing! Very comfortable in the hand. Keeps hands dry. Very satisfied

My husband loves to game and returns to this same product every few years. Minor wear and tear. Repairs and replacement covered by total tech