Customer Ratings & Reviews

Not exaggerating here when I said the Elite 2 controller is the best controller ever made. The build quality is excellent. As a former owner of an Elite 1 controller, my biggest problem was the grips coming apart due to the heat of my hands. They fixed this by making the grips part of the controller. So much better. If you're an Xbox gamer, buy this.

The tension adjustments on the thumb sticks is the best part about this controller. I’m coming from the original elite controller, so the paddles are nothing new. They have solved the rubber grip problem, but I’m my opinion, the way they did these grips causes them to be a little slippery. I haven’t had any connection or button issues that other review claim.

The feeling in my hands that this controller gives me I feel like what it would be like to pull out Excalibur, so she is named just that. Customization is 'preme, as is the feel, function and pretty much everything about this thing. Was reluctant with all the bad reviews it gets nut I don't regret a thing.

I’ve been using it since January 2021 it is the control you can count on to do the job. Super comfortable the battery runs and runs. No hiccup's just perfect

The customization of this controller is awesome! The paddles and trigger locks are a game changer.. There is a learning curve to the paddles, I suggest starting with two paddles on the back and getting those down first. When you feel this controller in your hand, you will not want to ever pick up a regular Xbox controller again. Highly recommend.

You can notice the durability between this and a regular remote

Great controller! Primarily used for Warzone, Fortnite, and games like that.

feels great in my hand and i love the replaceable components a lot more than i thought i would . hair trigger is also awesome

Great feel in the hands non slip grip the buttons on the back are perfectly placed. The long last charge means you can play for hours, My last controller was a razor Wolverine tournament and it died after one year.

I love this controller. I've bought it a couple of times over. I only wish it didn't have plastic analog insides.

I had the first gen Elite controller and had to have it warranted out three times. Luckily this last time the new Series 2 came out and Best Buy swapped it for the new one since the Original Elite is sold out and discontinued. The old controller would disconnect a lot and the left stick would just wander without moving it. Great upgrade and improvements

I recently purchased a new controller from Best Buy hoping to resolve the stick drift issues I had with my previous controller. However, my experience with the new controller right out of the box has been quite disappointing. Upon opening the box and plugging in the controller, I immediately noticed a significant stick drift problem. The analog stick would constantly move downwards and to the left, even when I wasn't touching it. This stick drift was so severe that it caused my screen to continuously scroll in those directions without any input from me. Considering the issues I had with my previous controller, I expected the replacement to work flawlessly. Unfortunately, the stick drift on this new controller was even worse than before, making it virtually unusable for gaming. As a customer, it is disheartening to encounter such a fundamental flaw in a brand new product. I believe it reflects poorly on the quality control and assurance measures of the store and the manufacturer. I would urge Best Buy to take note of these issues and ensure that the controllers they sell are thoroughly tested and free from defects before they reach the customers. I hope that this feedback helps them improve their product offerings and provide a better experience for future customers. Overall, my experience with the new controller purchased from Best Buy was highly unsatisfactory due to the persistent stick drift issues. I would recommend potential buyers to exercise caution and thoroughly test the controller before making a purchase to avoid similar disappointments.

I’ve had to buy 6 of these now, the bumpers keep failing on me. I love the controller but hate the reliability.

Good nice weight and really nice I like the way to adjust the tension on the joysticks A little bit nicer the elite series 1

Very sturdy and nice controller. Everything is very smooth and case is super nice. Only reason I give 4 star is because I feel the price for what you get is too high.

Verry comfortable controller that feels nice in your hands and has very soft buttons!

Very good controller love the magnetic d-pad and joy sticks comes with trigger locks.

I luv this controller. The weight and grips around the sides, gives a great feel in your hands. Also luv that the joysticks and d-pad are pop outs makes for changing easy and quick.

It is a good controller but to be honest after a year it starts to fail.. it is my 3rd controller. The first controller the RB started to fail. The next one it was the right stick. Just make sure you buy the geek squad protection

Neither Best Buy nor XBOX seem to disappoint. Not only is the controller perfect, but the service was top notch as always. Friendly smiles all around.