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Customer reviews

Rating 4.4 out of 5 stars with 16735 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 16,735 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Great Controller!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the Best controllers on the market! My only gripes is that the bumpers seem to go bad after about 3 months of use, and the sticks begin to drift after about a week or so. But besides that, it's the perfect controller! (Mainly get this if you've already got the Series 2 kit with added paddles and everything already.)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    It feels real!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is heavier than the regular Xbox controller. You can change out thumb sticks, d-pad and paddles. The thumb sticks have adjustable tension and it allows you to save four presets including the default to the controller (double the first elite controller). The triggers have three settings which are good for those needing to setup for faster shooting in games. This is a durable alternative to the original controller and totally worth the investment for serious gamers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight
    Best Buy Employee

    Rated 5 out of 5 stars

    Love this controller

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought this controller on a whim (I had a rewards certificate that was going to expire). I was originally a Playstation controller person stretching back to my PS2 as a kid, but I'm in love with the elite. The extra weight of the controller was a bit weird at first but now other controllers seem like a cheap toy in comparison. This is high quality and can take a beating as it travels with me. One word of caution: Use the included case if you're traveling with it. Because the D-pad and analog sticks are hot-swappable that means they're also removable. The analog sticks especially can and WILL fall off if you just throw this in a backpack or something. It comes with a really nice case, so just use that. I don't like the paddle buttons in the back but that's okay because you can take them off. Very happy with this purchase and I'll get another one or an Elite 3 when the time comes to replace it.

    I would recommend this to a friend
  • Pros mentioned:
    Customization, Overall performance

    Rated 5 out of 5 stars

    Best controller for reliability

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to reliability and performance, the Elite series stands out as my top choice. Since the introduction of the Elite 1, this controller has proven exceptional. It outperforms its cheaper Xbox counterpart by a long shot. The ability to where Customization is key to a gamer style of play this controller is it. It enhances your gaming experience with the upgraded thumbstick pegs and button mapping flaps, making it the ultimate controller for PC gaming and Xbox first-person shooters. I Couldnt be happier.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 3 out of 5 stars

    Overpriced, not for casual games

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this controller for 4 years or so now. The RB button no longer works, i have to press down on it harder to work and this ruins gameplay. Also, the rubber grip started to wear off. There were too many buttons and accessories and for me it wasn’t worth $180. Smaller parts would eventually break. I don’t recommend for casual gamers, you are better of buying the cheaper controller for $60.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Works like a charm

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Battery life is great. Feels solid in your hands. And i love the paddles for added playability.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight
    Cons mentioned:
    Button quality

    Rated 4 out of 5 stars

    Nice controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, sleek controller. Has a nice weight to it. The buttons on the back are really convenient for fast-paced gameplay and has an ergonomic design. Love that it is rechargeable, I can go about a week between charges. My only issue is that the 'A' button has already started acting up, only about a month into my use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Elite 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geat controller very comfy to use back paddles for every game title to switch button last long on battery

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Best and worst controller on the market.

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best and worst controller on the market. It's comfortable in the hand, the paddle position is top-tier, and it feels like a quality controller. Not to mention, I physically cannot switch to a different controller after using all the features this offers. The only downside is that the internals are mostly plastic, so stick drift and the bumpers becoming unusable are common with this controller. I've personally gone through 4 of these controllers, but I keep coming back.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Customization

    Rated 5 out of 5 stars

    Favorite controller!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bigger hands so I find this controller to fit in my hand well. I use it to play on my gaming PC and iPad Pro. The xbox accessories app helps with mapping the controller and you are able to save up to 3 different profiles based in what you need. I did not need to bug the paddles for extra customization on the back of the controller but it has the options available to you. You can switch modes to change how deep upu have to squeeze the back triggers to avoid wear and tear or responsiveness. Very easy to set up on Windows and even IOS. I expected it to give me a bit of trouble linking to my iPad but i was pleased to see it did not. All in all, I really enjoy the controller. I also, find the vattery life on it on a full charge quite long. Most times i use it for a couple of days before I plug it back in to charge.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Amazing Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is fantastic. I was skeptical. The price is a bit steep. That said, the controller has some weight to it. It's study and the internal rechargable battery last A LONG time. Best controller I've ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Bumpers

    Rated 4 out of 5 stars

    Amazing controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery lasts days, everything is as promised and better. Buttons feel great, grip is amazing doesn’t feel and the controller doesn’t feel broken or cheap. You’ll know you’re holding an amazing piece of technology. Only problem is that I have had it for half a year and the bumpers are already broken, would be a huge issue but I purchased the warranty. Everyone else beware of your controller breaking easily.

    I would recommend this to a friend
  • Pros mentioned:
    Feel, Overall performance

    Rated 5 out of 5 stars

    Elite II Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller and nice feel. Like the white and black combo.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome controller for people who aren’t children

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, the best controller ive ever used and purchased. Completely blew the base controller out of the water. For the extra price, the added benefits really are worth it. Ive had it for six months now with daily 2-3 hour usage on it, not a single issue. The people complaing about issues are the ones who cant take a loss and throw their controller in a fit of rage. Its a premium controller, not a wii remote. Treat it like a premium product and it’ll reward you swimmingly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Excellent revision

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had and still use the original Elite controller (that one is now used on my desktop). This controller lives up to the reputation of the original and improves it. It's lighter yet more substantial when you are holding it. It has excellent battery life, and the feel of all the keys are mostly solid. I love the new size of the back paddles. Before I was always hitting them when I sat the controller down (which is a pretty big deal when watching Netflix or OneGuide video content). This one, I haven't registered a key press at all when I sit the controller down. Also, I love the charging stand. I keep the stand in my case and just charge when I'm not using it for a day or so. The case is a well designed accessory. +5 stars What I don't like, the built in batteries. I fear that eventually burn in memory will present as an issues, and I won't be able to replace the batteries -- Minus .5 stars. I also think this controller is priced too high -- Minus .5 stars. Other thoughts -- some have said the build quality is still an issue, particularly from units bought from BestBuy. I can say, I haven't had a single issue with build quality.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for sharing your experience with your new Xbox Elite Wireless Controller Series 2. We're delighted that you feel it's an improvement on the original Elite, and that you're enjoying using it. The battery in the controller is a premium internal battery that is designed to hold its full charge for over two years with minimal degradation. If you experience an issue with the internal battery, we recommend contacting Xbox Support here: https://aka.ms/AA4w2z7

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Battery life, Customization

    Rated 5 out of 5 stars

    The absolute best controller out there today

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the controller is expensive, the build quality and customization makes it well worth it. Once you use this controller, all other controllers will feel like cheap pieces of plastic. They’ve finally fixed the bumper issue that’s plagued Xbox one controllers from the beginning. The amount of customization you have is incredible. You can assign a button to be a shift toggle that turns other buttons to become other buttons. You adjust your triggers to 3 different settings allowing you to pull the trigger faster since they’ll be less travel. You can even adjust the thumbstick tension. On top of all that it comes with changeable D-Pad, analog sticks, and paddles. All this is packed into a nice case that allows you to charge the controller. The cradle can be removed if you so choose and you can change the controller while playing by plugging the USB-C straight into the controller. Some people won’t like the fact that you can’t change the batteries but I’ve been getting easily 40-60 hours of battery life per charge. And on a final note, you can assign button profiles to the controller and can easily swap between 3 of them this time around instead of 2. There’s even a default setting so there’s technically 4 hot-swappable profiles. Overall I highly recommend this controller to anyone who enjoys gaming. I honestly think It’ll enhance everyone’s experience, even if there’s a slight learning curve for the paddles. I’d also recommend the Best Buy warranty. The standard warranty is only 90 days and if you’re gonna be spending $180 on a controller I’d spend the extra $20-$30 for the 2 year protection plan. While I haven’t had any trouble with it yet, I’ve seen some people online have problems with theirs.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for recommending the Xbox Elite Wireless Controller Series 2 to other gamers. We're glad that its customization features, internal rechargeable battery, and durable construction has made a difference in your gaming. We hope you continue to get a lot of use out of it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Button quality, Stick drift

    Rated 5 out of 5 stars

    Quality build

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend, especially if you already have an elite or elite accessories. Without the accessories I do not think it is worth it. In my case i have an ild elite with stick drift and stuck buttons that is no longer under warranty. Bought this as a cheaper alternative as all of the additions work with it as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great upgrade from the previous controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 months in and I'm happy with the series 2! The smaller paddles make a big difference when your using the 4 paddles. The big seller on this model is the full grip and does it help when your playing a hot session on a FPS. So far not button or paddle problems and everything charges according. Charges last about 2x long that the previous controllers. Overall a better buy. My only grind is the previous elite controller felt heavier but that's a personal grind.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    A button

    Rated 4 out of 5 stars

    Feels much better than the standard controller but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned the original Elite controller, which I loved, and bought this on a whim while picking up my Series X. The weight and texture of this controller gives it a much higher quality feeling than the standard one. Its features including the ability to adjust the tension of the sticks, the included magnetic charging stand, etc., are awesome, however, like many mine wasn't flawless out of the box. I almost returned it due to my A button not working every time I pressed it (worked 7-8/10 times testing it), and I decided to fix it myself using the tape method. It's worked flawlessly since. I didn't want to gamble exchanging it for another one. I also priced out DIY modding a standard controller with a new shell, rechargeable batteries and stand, quick triggers, and more but it wouldn't have cost all that much less than this item when I bought it on sale, and still would have a few features missing. Overall I'm happy with it considering all it's bells and whistles, the feel vs the standard controller, and the sale price I bought it at, but 1 star subtracted for having to fix a brand new and still expensive controller.

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Big W!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the grip on the controller, love the settings and everyone at my best buy location was very helpful and had great service!

    I would recommend this to a friend