Customer Ratings & Reviews

The gamepad has a nice weight to it and feels very premium.

First "upgraded" controller I have ever purchased and it has been working as expected so far. I really like the customization/remapping capabilities as well as the extra set of paddles. Still getting accustomed to the extra paddles, but I can attribute some improvements in my gameplay to this controller. Build quality is great and only time will tell how it holds up.

If you like tight sticks this controller is amazing it comes with tensioners but it still uses potentiometers so it is lacking in stick technology but they do feel great out of the box sometimes the Bluetooth can be a bit lacking and the bumper quality is a little lackluster but overall a great feeling controller especially if you like a heavy one.

After months of use I would say that was disappointing a little for the price. I only bought this when I had extra cash and wanted to test a "premium" controller. Control response time was really good, the case is good, alongside the ability to customize anything about the controller. However where it fails is the extra paddles of the controller and even if it's removable. It kinda leaves opening in the back of your controller. Leaving it exposed to dirt and oils from your hands. For people who grew up in the old Xbox era controllers the paddles get in the way more than an added benefit. Otherwise good controller but just a preference issue.

Great controller enhances my game play would always recommend

So let's address the elite series 2 controller. It does what it should... when there's not issues. It feels great and heck even wanted me to change the thumb sticks. Never thought I'd do that & can see why the underside paddles are great to use. Those things are what make this controller THE CONTROLLER! (3 stars). HOWEVER there SHOULD BE A RECALL! brand new out of the box the A button has a dead zone, if pushed in a way it becomes obvious. I did the swab of a normal controller & noticed at any pushed angle of the button it stilled worked. Not with the series 2 controller though. If I didn't want to blow $200 I'd rip it apart to fix it myself. But it's almost as if the button doesn't line up with the logic board inside the controller when pushed at some angles. Which should never happen, should still work like the cheaper controllers. That's a major failure on Microsoft's part. If it was not for that everything else worked fine, no issues. The joy sticks are cool you can swab out sticks & tune the stiffness or loosen them with provided key. Switch d-pads, etc. You can read the specs. The other picky thing which I can see past is the top grips are a little too much, I personally started getting sweaty palms after one round in a shooter and then the controller almost has this slight sticky feel when warm from just holding it. But it quickly goes away if you air it out between rounds. Wasn't enough to not keep the controller more so than the A button not working. Would love to give this a 5 stars for the product. if it had no known issues, this would be the greatest controller. @ $180 Microsoft your products shouldn't have issues right out from the box. I gave this 3 because it is worth tuning and resolving the small issues for an amazing product that it could be. Now I'm keeping mine, unless it's a total lost after services fail to resolve the issues for me. I've got until May 15th or 18th (got it mailed). Bought this on the 15th from Best Buy, can return & still get the money back. We're talking a defect on Microsoft's behalf not Best Buy. I've got options in services via geek squad or Microsoft's 90 day warranty. Geek squad protection is worth getting on this. Because let's say there wasn't issues and after a year the button and stick got worn out from use. Geek squad will fix or replace the controller. so $40 to keep that $180 feel or in this mess save from owning another $180. GET the 2 year coverage. I normally don't but I knew about the issues other people where having & planned for it. Other than that Best Buy was a total win this time. During this COVID-19 mess they still got my package in the two day window. Great job BB & postal services. I waited until getting my product in the mail before getting the geek squad protection. Only had to make a simple phone call and give my order # and boom the protection was added on, no hassle. Go to any Best Buy for repairs or services. Great! Will be needing it, as it looks. The employees I talked to via the phone or live chat on site. Informative and helpful & knew about the bugs on the controllers, lol must be getting returns on them. I'd give Best buy a solid 5 stars in services. Which impressed me normally it's about eh, they tried. Conclusion: The controller isn't a magical device that makes you a greater gamer but is a NICE controller to own... when it's working that is. That's what's so annoying you want it to be the greatest controller which hopefully Microsoft does too. If you are wanting to buy this WAIT. Allow time for Microsoft to hopefully fix these problems before you buy one and get stuck seeking help to have it fixed yourself. If you manage to get one now, there is limited stock. Get the 2 year coverage, so your not out $200 or more in service repairs & reshipping costs. Hopefully Microsoft comes through and replacement controllers come out. Other than that return them don't waste the money. Like I said I'm only giving it until my return window period.

Excellent controller. Very smooth when playing. No issues

Love the integrated rechargeable battery. New features like 3 programmable mapping on the controller and new stick tension adjustments. Much improved from previous Elite.

Great responsive controller and very durable. The paddles are in perfect spots

I cannot quite believe the cost of this controller, BUT, the ability to customize everything about it is phenomenal. My gaming has vastly improved because of it due to the back paddles allowing me to perform multiple tasks at once. Feels good and heavy in the hand plus it comes with a case that lets you charge whilst it is in there.

Feels sturdy and the weight is nice. I’ve not experienced any drift or button issues I did have a launch model that was starting to develop bumper issues but that was after literally thousands of hours of use and only one bumper. I like it so I got another one.

Excellent controller that is well worth the higher price.

Love the Elite 2 controllers. Back peddles add an entirely new element of gameplay that I am unable to live without. There are 2 common defects however that lead to having to exchange on several occasions. Those defects are stick drift or bumper malfunction. After a year, one of these issues are sure to arise. I would advise on getting the extended warranty. This issues are very common in All controllers, but this product is quite a lot for a yearly investment.

Great product. Would buy 4 more today if they werent a bit pricier than a normal controller but worth the price for sure.

Bought this for my husband for Christmas. I don’t know much about these things but he loves it. I tested it also and noticed the texture is like soft silicone plus the added weight from the steel material feels good in your hand. Easy to modify. Overall a great purchase !

Best controller can’t give it 4 stars due to this is my 3rd one as stick drift is prevalent I. The elite series 2. The changeable sticks are great if you play different games as you can get a comfortable grip and not have to use extensions when you need finer movements.

Costly but worth every penny. I had purchased the original version and after about a year and a half. The left bumper broke. If I had a regular controller and used it daily I would be lucky if it would last half the time. It feels better and the new version even comes with a convenient rechargable battery pack that you can charge while it is in the storage case.

Controller feels great, paddles take time to get used to, only complaint is both lb and rb stopped workikg besides every few clicks after about a year.

Controller has a great weight. Button and joysticks feel mroe accurate.

Looks nice and works great. Definitely worth the money.