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Customer reviews

Rating 4.4 out of 5 stars with 16772 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 16,772 reviews
  • Rated 5 out of 5 stars

    Excellent Controller

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is great makes gaming so nice. The new grip design is nice along with the new paddle design.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A great controller with unfixable problems

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great controller but sadly, the left stick still drift badly like the last version. Won't be buying this anymore. Wasted too much money on these useless builds.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good price and quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality would recommend but would buy the other stuff to get the full experience

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent controller would really recommend. Going to buy as a Christmas gift!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not in excellent condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was suppose to be in excellent condition and was not front rubber grip is peeling not all the correct pieces in the box it has the wrong joystick attachments in the box has double of one and one and because of that missing the short concave joystick

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bought open box and disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supposed to be excellent condition. Came with the controller not charger and some whit substance like paint on the inside. Buttons still in controller. Controller looked like it was thrown around in dirty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would definitely recommend to others

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s much different

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was hard for me to get used to but probably works for others

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Elite series 2 controller has its ups and downs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elite series 2 controller has its ups and downs. Xbox One series X Let's start with the ups the weight of the controller and how it fits in your hands is magnificent. other controls are too light and easy to slip out while playing. Let's get into the controlling the joystick moving around from left to right 360°. It's pretty good over all you actually can go into the controller settings, fine tune it which is great feature and Makes it a little easier to control the way you like. The buttons, D pad right left trigger right and left bumper overall excellent when. fine tuning There's not too many downs on the controller. As far as I can tell, I've had several elite controls over the years and the main reason for replacing them was stick drift. The controller starts drifting and unable to control it. With my recent purchased as soon as I connected, it automatically started to drift stick The game I play now has a feature in it that I'm able to adjust stick drift. Which I shouldn't really have to, but it is what it is. It's kinda hard to shoot while your guns going from left or right up and down at least now I'm able to control it but that's something that needs to be fixed. But overall, the controller vibrations, and everything else is good Overall, it's excellent just a few minor adjustments. and you'd be rig into gameplay. Hope this helps you out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Controller!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Price is a little high but is well worth it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great until rubber started peeling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved all the features of this controller but 13 months after I purchased it the rubber started peeling from it. I also use this for my PC and use mouse and keyboard for some games so I'm not an extreme user.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The thump sticks are bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it about three weeks and the thump sticks are showing wear and tear , and I don’t even play an hour a day and not every day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A Game Changer for Sore Hands

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a gamer who suffers from sore hands, I've been on the lookout for a controller that could help alleviate my discomfort while still providing the high level of performance I need for my favorite games, Fortnite and Call of Duty. Enter the Microsoft Elite Series 2 Wireless Controller. I purchased this controller from Best Buy, and I must say that it's been a game-changer. Here's a detailed review of my experience with this controller, covering everything from unboxing to gameplay. Unboxing: The Microsoft Elite Series 2 controller comes in a sleek, premium black box, with a clear image of the controller on the front. Upon opening the box, I was greeted with a high-quality carrying case, which houses the controller and its various accessories. The case is a nice touch, making it easy to transport the controller and keep everything organized. Inside the case, I found the controller itself, a USB-C charging cable, a charging dock, and a variety of interchangeable thumbsticks, D-pads, and paddle attachments. The range of customization options was immediately impressive, and I couldn't wait to try them out. Pros: Customizable Design: One of the standout features of the Elite Series 2 controller is its customizable design. The interchangeable thumbsticks, D-pads, and paddles allowed me to create a personalized controller setup that significantly reduced my hand strain during gameplay. The adjustable-tension thumbsticks are particularly helpful, enabling me to fine-tune the resistance for improved control. Build Quality: The controller feels sturdy and well-built, with a nice weight to it. The rubberized grips provide a comfortable, non-slip surface that makes it easy to maintain a firm grasp during intense gaming sessions. Wireless Performance: The wireless connectivity is excellent, with virtually no input lag. This is essential for fast-paced games like Fortnite and Call of Duty, where split-second decisions can mean the difference between victory and defeat. Battery Life: The controller's battery life is outstanding, lasting up to 40 hours on a single charge. The included charging dock makes it easy to keep the controller charged and ready for action. Cons: Price: The main downside of the Elite Series 2 controller is its relatively high price point. However, considering the quality, performance, and customization options, I believe it's a worthwhile investment for gamers who struggle with hand discomfort. Learning Curve: The level of customization may be overwhelming for some users, and it took me a bit of time to find the perfect setup for my preferences. However, once I did, it was well worth the effort. Gameplay: Using the Elite Series 2 controller has significantly improved my gameplay experience in Fortnite and Call of Duty. The customizable design has not only helped to alleviate my hand soreness, but has also improved my overall performance. The hair-trigger locks, for instance, have enabled quicker response times, and the rear paddles have allowed me to execute more complex moves with ease. Conclusion: Overall, the Microsoft Elite Series 2 Wireless Controller has been a fantastic purchase. The high-quality build, customizable design, and exceptional performance have not only made gaming more comfortable for my sore hands, but have also taken my gameplay to new heights. Despite the relatively high price, I believe the controller is a worthwhile investment for anyone looking to improve their gaming experience and alleviate hand discomfort.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fragile

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has so many problems. I purchased this controller a couple months ago and the grips are already swelling, ive had to replace it, and the internals constantly bug out, making the controller unusable until I take it apart and repair it. DO NOT BUY, the regular controllers are a much better way to go.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Must have controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller, only issue is the sticks lagging and the hair trigger wearing out

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Expensive but good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Elite Series 2 Xbox controller is exactly what it says it is: elite. The full package comes with a case that has charging capabilities built into it, storage for the paddles that can go on the bottom of the controller, and storage for the optional sticks. The controller is fully customizable using the Xbox app, and gives you the ability to configure multiple profiles. You can switch between the profiles directly on the controller giving you the option to quickly change layouts when testing things out or switching to other games. The controller works well with Windows 11, which is one of the reason I got it. The overall weight and premium feel of the controller are both really nice. I still think the A-B-X-Y buttons feel kinda sticky and cheap like they do on the base controller. Rechargeable batteries are integrated with the controller. The paddles for the underside of the controller and different stick options allow you to customize the feel and functionality of the controller. The controller is pretty expensive, but also on par with other premium controllers available. I’d you want a premium experience, integrated rechargeable batteries, customizable gaming experience, and don’t mind shelling out almost $200 (after tax), then go for it. Otherwise, you could simply get the Elite 2 Core Controller for around $120 and add the case and extra parts in the future if you are wanting them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Joystick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    controller came with no drop marks but the left joystick has serious stick drift and vertical sensor is also faulty causing me to not be able to move forward in games without pressing the joystick in and the condition displayed of the controller was not this

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Zach,

      We're sorry there are problems with your new Xbox Elite Wireless Controller Series 2. If it's still within Best Buy's return period, we urge you to exchange it for a new one. But if that's not possible, please contact Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Not worth the amount it costs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can tell this would be a good controller if it didnt have so many hardware issues unfortunately im returning mine. If you play fortnite just get the power A pro controller this isnt worth it. Got a new controller out the box with a faulty B button.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Will break on you

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the controller for 18 months and now the left joystick is completely broken. Had to switch back to my original Xbox controller that’s been working for 10 years. Never should have bought this. Controller is ergonomically perfect and the build quality FEELS great, but I should have listened to all the reviews saying that it WILL break down after 1 year.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this controller. It is comfortable and ergonomic in hand, feels like it has a high build quality, looks nice and has nice customization. The paddles on the back really improved my FPS play. The battery life is also fantastic. However, the build quality, although feels great, is just not great. The buttons, specifically trigger and bumpers start to fail rather quickly and the stick drift right out of the box. If it were not for this, I would give this controller 5/5 stars. But because of this, I am purchased another controller and I am going to try that out and maybe jump ship. This controller introduced me to the world of back button paddles, so I am grateful for that, but in the end, I do not game enough for this controller to be failing me, so I am on to something else. If you are handy and own the proper tools, you can replace the switches for fairly cheap, which may make this controller more enticing at its price, but most people are not going to attempt that.

    I would recommend this to a friend