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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 16727 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the high-quality build, comfortable feel, and extensive customization options of the Elite Series 2 Wireless Controller. Many appreciate the improved battery life and the addition of paddles, enhancing gameplay. However, some users report issues with stick drift and the durability of certain buttons. The overall experience appears positive, but potential problems with controller components should be considered.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 207 Showing 4,121-4,140 of 16,727 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Best Xbox controller Hands on

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to any pther Xbox one X or series X controller. The additional grip and mappable buttonsnin single player as well as multiplayer games is just an incredible feature. Great build quality, customizable, definitely worth getting when on sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller it makes playing more enjoyable the grips allows for hours of playing

    I would recommend this to a friend
  • Pros mentioned:
    Feel, Overall performance

    Rated 5 out of 5 stars

    It’s a great controller but quite expensive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice feel and touch, premium but a little to high priced but it’s worth on how long it will last.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good controller, expensive and with a flaw

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the controller is quite good, albeit very expensive. The shorter paddles that require more pressure to activate is a huge much needed improvement. The 3 levels of trigger locks is nice as is the 3 different on controller profiles. As for the adjustments of the thumb stick stiffness, I don't think this is a feature most people will use and is more of a gimmick. The biggest issue for me is the grip material used on the controller. The grip material actually slippery. This is something that everyone complains about. I don't understand why Microsoft used a slipper material. If you can handle the slipperiness of the controller it is an excellent controller. For me the slippery grips is too much for a controller of this price and is why I will be returning the controller.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice controller, the people who sold it to me were very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Customization, Weight

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels solid, heavy weight… super customizable. Great stuff

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Best controller out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller out there bought this for call of duty games absolutely love it and would recommend if your a gamer this is my 3rd controller I bought for myself and my boys worth it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Couldn't imagine the difference

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time believing that a controller could possibly be worth what is charged for the elite. After having several friends insist on trying it out I took the leap. I liked it so much I got a second as a Christmas gift for a family member. It feels great in the hands. Is very responsive. Honestly this should be the standard controller. The regular ones feel like a joke after this.

    I would recommend this to a friend
  • Pros mentioned:
    Customization, Overall performance

    Rated 5 out of 5 stars

    A+

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller, feels good and heavy. Lots of customizations straight out of the box.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 3 out of 5 stars

    Nice controller when they work.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this controller because they fell nice in your hand but the quality is questionable. I bought an open box and everything worked great except for one button that you needed to press hard to register anything. Make sure you test all the buttons if you buy this. Button can be remapped to their rear buttons if you want to do that.

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 4 out of 5 stars

    Best controller with a few known problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Elite controllers. This is my 3rd in a matter of years and Microsoft kinda needs to look into some of the ongoing issues, but this is one of the best controllers out there.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best overall controller ever made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Xbox controller and had to get an elite 2. Paddles are very customizable and it feels like what its worth. Only controller that can compete with the PS5 controller. Super comfortable. Only complaint is if your hands are cold or not sweaty it has a slippery grip. Aside from that, can't be beat. Def would get warranty cause there are lots of cases that have joy sticks drifting.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Frank,

      It's great to hear that you're enjoying the customization features and comfort of your new Xbox Elite Wireless Controller Series 2. Thank you for sharing how well it's working out for you. We hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Must have for the Gamer in you!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great update to the first one. Finally uses USB-C. I can’t tell the difference in feel like some other say but you do notice a difference in the joysticks which is a great upgrade. The battery lasts about the same amount of time but I’m not a great example of this because I don’t play everyday. My only complaint is I think they are just to expensive and don’t see why they need to be almost $200. These should be more closer to $100-$130 range!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for your feedback on the Xbox Elite Wireless Controller Series 2. We're glad that you're enjoying the upgrade in overall quality. We hope you get a lot of use out of your new Elite 2.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Wonders meet click

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The things you can do with this controller are awesome. Extra button mapping vibration turned off or to your liking. Can even change the color on the Xbox logo at ease Have 4 different button mapped set ups all at the click of a button

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaper price didnt change the quality. It works great. You can use your old paddles etc. I had no problems. Everything was sturdy and tight fitting. D-pad is multi directional so obviously youd need to make sure youre tapping in the right spot or it will make it more difficult for you. I found my gameplay to be considerably smoother too.

    I would recommend this to a friend
  • Cons mentioned:
    Bumpers, Stick drift

    Rated 2 out of 5 stars

    Excellent controller... for a couple months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You just met your dream partner, they do everything you love and more. They feel great, are there for you in times of need, flexible with your needs for customization and you take care of them providing shelter, hygiene and energy. But after the honey moon phase is over you just can’t count on they anymore. They begin missing key inputs, drifting away from where your goal is and you start to think of a replacement after 5-8 months. Was your money and time worth just these great few months? This controller is awesome off the back. Being an elite buyer since day 1 it’s hands down the best model. I play daily and clean my controller weekly. However, whether it’s a series 1 or series 2 the same problems with stick drift or failed bumper input still occur. The geek squad plan is unbeatable but with consistent issues these will never make it worth the price. Recommended for casual gamer, not competitive daily user.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Great update from previous model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a bday gift for my husband because the older model wasn’t exactly working for him anymore. Weve both been impressed by the customization abilities and overall performance. Overall, a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    A good replacement, ASAP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice build and weight. Fits in my (admittedly large) hands. Good replacement if your old elite controller starts having drift and you can't wait for Microsoft to send in a refurbished replacement. If using on PC, make sure to update the controller before using it.

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 4 out of 5 stars

    Quality Build

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this controller is excellent for PC gamers. Amazing build quality and minimal customization on triggers and thumbsticks make it an amazing controller for all types of games! I would definitely buy another one but i’m sure I wont need to!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned 3 elite controllers previous to this and all had very similar issues so I was definitely skeptical. I’ve now had it a couple months and I can’t stop raving about it! The improved buttons and hair triggers are very convenient and the quality of the grips has clearly been brought up! But the best feature is the internal battery! I’ve had to charge it only twice! No more batteries and endless hours of gameplay! Best controller I’ve ever owned period.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      It's great to hear that Xbox Elite Wireless Controller Series 2 is the best controller you've ever owned. We're glad it's been an improvement over its predecessor and helped elevate your gaming experience. Its internal rechargeable battery is one of our favorite features, too. We hope you get a lot of use out of your new Elite Series 2.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft