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Customer reviews

Rating 4.4 out of 5 stars with 16736 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers consistently note the high-quality build, comfortable feel, and extensive customization options of the Elite Series 2 Wireless Controller. Many appreciate the improved battery life and the addition of paddles, enhancing gameplay. However, some users report issues with stick drift and the durability of certain buttons. The overall experience appears positive, but potential problems with controller components should be considered.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 16,736 reviews
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    This control is useless

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned 3 of this same color in white to Best Buy with multiple problems with the buttons. They have many faults. Please test your control and if not, return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Major upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This control is awesome! The tension adjustment is a huge improvement and i love that it charges in its case!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 2 Elite Series 1 controllers. Both lasted about a year before the sticks had uncontrollable drift with no way to fix them. Xbox doesn’t warranty them so I’m a little worried I just spent $179 for a 1 year controller again. Ultimately not worth it so far but I’ll update it later once I’ve had it longer.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for investing in a new Xbox Elite Wireless Controller Series 2. Every new Xbox controller comes with a 90-day limited manufacturer's warranty so, while we don't anticipate you running into an issue, if a problem arises please contact Xbox Support for assistance here: https://aka.ms/AA4w2z7

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No better controller out there if you’re into gaming

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good when it get low u get a delay easy to connect the don’t got a clip button which i think it’s a downgrade

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 1 out of 5 stars

    Do not buy open box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller open box twice and the condition was said to be “Excellent” for but honestly both were super bad and dirty. Also had a really horrible stick drift. Whoever is evaluating this open box items should be ashamed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Magnificent controller!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100 dollars cheaper than my scuff and way nicer! Absolutely worth the money

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 2 out of 5 stars

    Feels great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent controller. Stick drift was an issue from day one. It’s been close to a year and it’s unusable with precision gaming. Wish I would have bought the extended warranty. Do better Microsoft.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. Since you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only still get these because they are only $60 to replace the warranty every 2 years. They fall apart quick and the software prevents proper movement sometimes

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty good except

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy Gamepad very well built. Very Aesthetically pleasing. Unfortunately 1 of my buttons don't respond.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not supposed to be open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid full price, received open box. Not happy. Package was clearly opened(sealing tape cut) , items moved in box(used?)hoping controller works as i will not have time to replace before giving as a gift.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TRASH CUSTOMER SERVICE

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy the care plan on open-box! Was delivered a defective controller that: •someone had obviously pried open. •Left trigger didnt have vibration •Left bumper didn’t work at all Contacted support was blown off, told to contact “sales” no contact or transfer, ended the chat. So I finally make it to a store 3hrs away. And was blown off by the in-store rep when i explained the situation. Forced to get blue one aaand pay the difference!! TRASH CUSTOMER SERVICE!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wish it was built stronger

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Controller thumb sticks Axis need to have stronger Components Two months of gaming thumb stick issues Great Amazing casual playing player. Not for Competitor gamers for the control of the last

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Elite Madness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome controller! Better than the one I normally use! Only downfall is it doesn’t come want the triggers but it’s fine ❤️

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Controller 1 1/2 years of use.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller works great. But the grip on the controller has peeled off the bottom of the unit. It seems the Microsoft has not firgured out how to fix that from the series one. I do not recommend this controller, untill the grip problem is remedied.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been watching this for a while and it was finally cheap enough to actually make it worth buying. The controller is cool and definitely takes some getting used to because it’s heavier and has paddles on back unlike the regular Xbox controllers you also don’t need batteries because it’s rechargeable. I definitely recommend pay better with this controller also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Controller

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is great makes gaming so nice. The new grip design is nice along with the new paddle design.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A great controller with unfixable problems

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great controller but sadly, the left stick still drift badly like the last version. Won't be buying this anymore. Wasted too much money on these useless builds.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're sorry that there are issues with your Xbox Elite Wireless Controller Series 2. The limited manufacturer's warranty for this product has been extended to one year. If you're within the warranty period, we recommend contacting our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good price and quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality would recommend but would buy the other stuff to get the full experience

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not in excellent condition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was suppose to be in excellent condition and was not front rubber grip is peeling not all the correct pieces in the box it has the wrong joystick attachments in the box has double of one and one and because of that missing the short concave joystick

    I would recommend this to a friend