Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • Front. Microsoft - Geek Squad Certified Refurbished Xbox One Wireless Controller - Black.
  • Left. Microsoft - Geek Squad Certified Refurbished Xbox One Wireless Controller - Black.
  • Alt View 11. Microsoft - Geek Squad Certified Refurbished Xbox One Wireless Controller - Black.
  • Alt View 12. Microsoft - Geek Squad Certified Refurbished Xbox One Wireless Controller - Black.

Microsoft - Geek Squad Certified Refurbished Xbox One Wireless Controller - Black

Model:
GSFR-EX6-00001
SKU:
5655940
Highly rated by customers for:
Loading...

Customer reviews

Rating 4.3 out of 5 stars with 436 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the quality, condition, and wireless functionality of this refurbished Xbox controller, with many noting it feels like new and works perfectly. Positive feedback also highlights the controller's appealing color options. While some experienced issues with buttons or connection problems, the majority of users reported a positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 436 reviews

  • Great for the price

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Xbox remote is Great for the price. Connected easily.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Grandson gift

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my grandson to replace original. He loves it!

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    does not connect to system I want an exchange

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never again will I buy a refurbished controller from Best buy. My new controller does not connect to my Xbox One. I used two different Xbox One controllers to test if the one i used from best buy was working and the controller from best buy failed to connect to my system. I definitely want a refund or some sort of exchange because I really am disappointed with how my supposed to be a new controller failed to work.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    No, I would not recommend this to a friend

  • My son says its great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boy says its great. Sturdy and the controls respond well.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about purchasing a refurbished item but it works great.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the wireless controller. Would have preferred black but white still works

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • works like it should

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller looks and works like a new one. I like the warranty.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Decent controller to save money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, so overall the controller worked fine, the only problem was that my RT didn't work well that much. I mean I know the controller is refurbished but the RT bugged me a lot.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Does what it should

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's what I expected, came with game pass so that was an extra cool bonus.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend
  • Cons mentioned:
    Buttons

    Product is not refurbished and buttons do not work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as my son started to use this controller, the buttons did not work. He is away at college and will have to find a way to get to a Best Buy to exchange or return this controller. Fortunately, I purchased the geek squad protection so it will give him time to deal with this. But for now the controller is useless.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    No, I would not recommend this to a friend

  • Good for kids

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves the remote. Its refurbished and works great.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Controller

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this controller a year ago. Has no problem s with it

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Price perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for my kids who go through lots of remotes, priced well for good product

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Perfect shape

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it. Good shape, price, and was what I was looking for

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Great buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a big fan of this product. I would definitely buy again.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Great certified controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter so she can play with her dad and it work great!

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been working great and we have been using it a lot.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Nice controller

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feeling controller some grips and charges quick.

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • Xbox one wireless controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller was perfect great color back and white, great price

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend

  • LIKE NEW

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORKS AS IF THERE WAS NEVER A PROBLEM WITH IT! GREAT

    This review is from Microsoft - Geek Squad Certified Refurbished Wireless Controller for Xbox One and Windows 10 - White

    I would recommend this to a friend
Page 16, Showing 301-320 of 436 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.