Customer Ratings & Reviews

I bought this as a gift and within a couple of days, the phone would not charge. Since Best Buy does not accept any item after 15 days, and I was out of station, I now need to use the Warranty of the phone to check if I can still get this fixed. I hope the money I paid does not go down the drain !!

I bought a Nokia Lumia 920 online from bestbuy at the end of july 2013. the price including taxes and so on was $516. After 4 months the phone is dead and won't restart anymore, even though I never dropped it or damaged it otherwise. Bestbuy promises on the website for this phone a warranty of 1 year. But now neither Bestbuy nor Nokia itself is willing to fulfill this warranty service. Bestbuy claims not being responsible for it and Nokia says because it is an unlocked phone which is not intended for the US market they won't help me. I give the worst rating for this costumer service!

We bought an unlocked white Lumia 920 on BestBuy.com which advertised a standard one year manufacturer warranty for parts and labor. The phone is great, the OS looks fantastic, but, less than 9months after, the phone’s proximity sensor failed. When we contacted Nokia, they indicated that the phone was in an “out of warranty” and that the warranty could never be honored because the phone had been intended for the European market before being sold in the US. Best Buy customer service refused to help and suggested we send the phone to Italy for repairs. This is not an isolated case as illustrated by Cp11Stanford on this same page. Buy at your own risk.

I bought that as unlocked phone, but is was a previously locked AT&T phone. Best Buy claims it is clear and transparent, but in the case of phones IT IS NOT. SO, be very carefull when buying phones at Best buy, because the phone I bought is unlocked BUT wifi sharing (Personal hotspot, name as you want) does not work because it was restricted by AT&T, so in my opinion it is NOT an unlocked phone once I cannot use it all the way, I will have to flash the ROM. Worse yet, Best buy says it cannot help me with this problem, so I am really disapointted with service and now on I will drive all my shops to amazon (which by the way SOLVES ALL problems I already had, even I living in Brazil)