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Customer reviews

Rating 4.5 out of 5 stars with 11184 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 11,184 reviews
  • Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office was easy to install and share with my family.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lynn,

      We're glad you were able to share your feedback with us. It's great to know that 365 was easy to setup and share!

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    356

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this and couldn't of gotten it in a better way with easy instructions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with installation. Not a big fan of the overall program, but my wife needs it for her employment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Converted Lenovo from HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, and works well. Best Buy set it up and it worked great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son is the computer expert and he loves it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has all the graphics an advertising agent needs to do her work. It is easy to use and easy to remember.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it for all 5 computers that I have. First got it because the kids needed it for school. I find that I use it a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful works well for my family with enough users

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sofeware

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this I can use on all my devices. I mainly use word and excel.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Applications work as expected with the usual adjustment to updated applications. Not a fan of windows 8.1 so adjustment is taking longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the family to use.For $100 and up 5 user.Great value

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    AVOID if you have valuable files.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you setup OneDrive on Mac, it encourages you to turn on syncing of your Desktop and Document folders. PROCEED WITH EXTREME CAUTION. About a month or two ago, syncing/backing up broke on the Mac. It is a SEVERE software issue that Microsoft is not taking serious or moving towards a solution on. If you go to One Drive on the menu bar (top of screen) on your Mac, it shows everything is fine and up-to-date. If you try to access your One Drive folder locally, you’ll see a “OneDrive encountered an unexpected error. Items may be out of date” banner across the top of the window. NONE OF YOUR FILES ARE PRESENT. Files cannot be accessed by apps either. Meaning if you have previously stored documents, spreadsheets etc. in the Documents folder, you cannot access them even by opening an app first then trying the File > Open option. The ONLY way you can access your files is online thru the One Drive website. I currently have DECADES worth of files that Microsoft is holding hostage and the only way I can get to them is to go thru a browser and download them one-by-one, on demand. Mind you, you’re paying for this service! On Microsoft’s website they go between acknowledging this as an issue but saying their teams are working on it with no ETA or update in months -or- slamming you for being a Mac user and expecting a working experience on a non-Microsoft platform — although they gladly promote the idea that Office/One Drive is compatible with Mac. A follow-up problem I am now facing is that trying to download these folders in bulk versus downloading each file individually is downloading a zip file and apparently Microsoft uses a zip app (Zip64) that has known compatibility issues with Mac and will produce a corrupt zip file. On Microsoft Community there’s plenty of posts saying any .zip file larger than 4GB is not going to work without a third party app (which on work devices you can’t install third party apps due to device restrictions and security protocols). This is a completely unacceptable and garbage experience and if you don’t want to serve Mac users with the same experience as your Windows customers (after all, we pay THE SAME PRICE) the solution is simple: REMOVE MAC COMPATIBILITY FROM ALL YOUR MARKETING. After our subscription is up, we will be discontinuing usage of all Microsoft products across our fleets.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value very happy with Thais Ítem. I will recommend this Item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy Microsoft 365 love it put on aotumatic renewal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of your de and integration for the whole family exceeds my needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a link for the download made it very easy and quick to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Microsoft suite. Great price for up to 6 devices! Yay. Must buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to learn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from 2010 and was concerned as I had trouble with 2010 version. This one was easy to transition to and I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review with question

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than not knowing how to download to another computer it is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option and excellent way to store your documents in the cloud.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Bob!

      We couldn't agree more - 365 Family is a great way to store and share documents in the cloud.

      Best,

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for family computers. Easy to install. Love it!

    I would recommend this to a friend