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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 11,218 reviews
  • Rated 1 out of 5 stars

    Unreliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very disappointed with MS Office. Outlook is particularly troublesome. It frequently shuts down on its own, requiring me to restart my laptop. All my Office programs often show a banner telling me an updated version is available. When I click on it, nothing happens. Almost all my OFFICE programs have locked up at one time or another. Twice, I've gotten blue screen crashes citing CRITICAL STRUCTURE CORRUPTION. And this is on a laptop that is less than 3 months old! The Geek Squad folks have tried to help but they seem unable to fix these problems. I gave MS OFFICE 1 star because there is no option for zero stars.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Covers all the needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software makes running my business much easier with all the included items, it's also a great price to install on five PC's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product that has continued to improve and provide more capability and capacity to improve. The pivot of Microsoft to continue to improve is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for the 6 laptops we purchased. Great addition to the laptops

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for family or work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for our small business and our employees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option to have a chance to share with several family members

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe this software is good. However, it is not easy to navigate. Several of the things I could readily do with my previous software, I cannot figure how to do with the Microsoft 365.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Peasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Love having all the new products and features. Just wish it was longer than a 1-year subscription as it gets costly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great suite of programs needed for school and work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent deal received it almost straight away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent deal and unbeatable price for 15 months. My current 365 license expires at the end of Nov, so I will be waiting till then to upload it digitally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home/Office

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Microsoft Office and I love the fact that you can use it on more than one computer because there are multiple uses in my home and it saves us time all having to buy it separately

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad that you are enjoying Microsoft 365 and its ability to be shared with your family. That is one of our favorite features too.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Always a good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing the multi-user pack of MS Office was a good idea for our family. We use it for grandparents, parents, kids and grandchildren alike and do not have to worry about accidental problems because there is always the ability to re-install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well. Would still like discs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This online version of Office seems to be about all there is now. I long for the days when you bought the software and got a disc which you could use as you wanted. That said the software works well once you figure out all of the hoops to get on with microsoft.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have liked Microsoft Office... Easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works well - very similar to using Office products on a PC. Was disappointed to find out that this needed to be purchased for mobile devices, though, as I already had Office Professional for my PC with more allowable devices left to download.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a helpful item. It’s convince for a whole family. Me and family love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easily employing Microsoft Office for apple goods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my apple laptop. Would prefer a longer term of use and not be subject to auto renewal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I needed for school next year. I bought the family bundle so my son is able to also utilize the program for his school work as well with no issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several computers with single license versions of Microsoft Office on them as I am sure many do. This makes it easy to add and delete Office accounts on computers at our own will. Overall great concept I am glad Microsoft came out with this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy Installation & Very Reliable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find products based on digital technology that are changing as rapidly as personal productivity suites are a good value for subscription services. Upgrades are no longer a constant reevaluation on whether the cumulative small (or substantial) updates are worth repurchasing the latest the latest version. The improvements are provided when necessary as part of the subscription service. I also find the Family Package a good value with three people and multiple devices in our household.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jim,

      Thanks for your review. We're glad you are finding Office 365 Home to be a good fit for your household. We love the subscription sharing ability too.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft