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Customer reviews

Rating 4.5 out of 5 stars with 11191 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 11,191 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employee was great at explaining everything to us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Products & customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great.......great service................ ..........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Folks Helpful - As Usual!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy folks were very helpful in getting us switched to Microsoft 365 Family. Thanks so much!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's Microsoft

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Microsoft Office for 6. Contains everything you need. Word, Excel, PowerPoint and more.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We've designed your new Microsoft 365 Family subscription to feature all of our most-loved and used functions and tools, and we're thrilled you've found it to feature those that you find yourself needing most. We're glad it was a good investment for you! Thank you for taking a minute to share your experience with us. We appreciate it!

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Saved $20 due to laptop purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great timing because my subscription had just expired. Got the code a few minutes after order confirmation. Here's to another year of Office apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Schooling

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase! I purchased this along with my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very snappy with my new computer. Some changes to the toolbar layout but I adapted wuickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An absolute must!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got to have it. Easy to install. No issues. Love the ability for several units!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product BUT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything keeps costing more and more. I am used to getting the office once and having it for years. Now its basically $100 per year, but it is a great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always like office and Microsoft 365 is another great version of office that almost has everything somebody might needs for daily work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worked well for me thus far. I think it would be easier to get individual memberships

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for large families

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can have multiple people on instead of buying each individual their own. I like how it auto renews and updates all on its own

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade from the regular version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since we replaced our tablet with a full blown computer, we plan to travel with it and needed programs that are compatable with our desktop and can transfer files back and forth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 2nd Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. My 2nd unit. I use it with 365 subscription. Really fast, quiet and OneDrive keeps all my records safe.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Older was better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suppose it does work better than previous versions, but I don't like the the annual charge, or the fact that the only option for installation is an online download. For those who live in rural areas without high speed internet, this is a huge drawback. One plus is that it can be loaded on 5 devices. I would recommend this only for folks who don't have a previous version already installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes family collaboration easy. I am also able to track labtop usage time fo reach family member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good family deal. Instead of buying a one time card

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Nice that they include so many devices to install which makes the price a bit better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Word Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    word product.... awesome. East to download and get going, and great value for five computers!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never purchased this product before, thought it would be too difficult to change over from what system I had on my computer. Glad I finally gave it a shot.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad to hear you gave it a shot too. Welcome to the Microsoft 365 Family.

      Best,

      Nelson
      Microsoft Customer Care Microsoft